“The filtered water quality is excellent.
The 1:1 pure to drain ratio was accurate as claimed.
I was able to fit it inside the kitchen cabinet with no issue.
The water connection is straightforward.
The only time-consuming of the whole installation process for me is to drill the 1" hole in the granite countertop for the dispenser.
Great product to recommend to every household. No more trips to the store.”
Hi Howard,
We appreciate your kind review very much! There is nothing more satisfying for us than hearing that our product brings delightful experience to our valuable customer.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
“I love the design but the filter fails to remove TDS effectively. The TDS indicator on the screen has been red since day 1. I had followed the instruction to remove the water in the reservoir and flush the filter with >5 gallons of water but issue remains.”
Hi dear customer,
Thank you so much for taking the time to leave a review and for your love to our design.
I understand that you have encountered a high TDS issue. May I ask if you are on municipal tap water, or well water, and if you have a TDS/ppm reading of it?
Since you have done very correct steps to try to solve the problem, the problem might be caused by your source water.
Could you please contact us to let our team help you with it? Your drinking water safety and your satisfaction are always our top concerns.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
Hi Paulo,
Thanks for your reply.
I am so sorry that you have experienced a flow drop, but the water tastes good proving that the filter works well.
In order to give you the best user experience of our product, could you please provide more details such as pictures to help us diagnose where the problem lies in?
Please note that our customer service team is always here to help you with every problem regarding our product.
As soon as we received your reply, we will provide a further solution for you.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
“The waterdrop system works very well and we are pleased with the product. Getting a replacement filter took longer than expected and we needed Customer Service to resolve the issue and get our filter which she did.”
Hi dear customer,
We appreciate your kind review very much! There is nothing more satisfying for us than hearing that our product brings a delightful experience to our valuable customer.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
Hi Wileen,
Thanks for your review.
Could you please tell us what problem you encountered? We'd love to offer further assistance to you.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
“Replaced the CB and CF filters, the CF light turned "blue" but the CB filter light remains "red" and a beeper sounds and the faucet light turns red when actuating the faucet. Any suggestions to remedy this malfunction will be greatly appreciated. Thanks, Matt”
Hi Matthew,
Thank you so much for your reply.
According to your description, I guess you may forget to reset the indicator after filter replacement.
Could you please refer to this video below to reset the indicator(s)?
https://streamable.com/bant42
Hope your problem could be solved successfully. If not, please feel free to let us know, we will try our best to help you with it.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
Hi Robert,
Thank you so much for your positive review! We are encouraged by your kind reply to continue providing products of premium quality and service of a high standard to our valuable customers!
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
Hi dear customer,
Thanks for your review.
Regarding filter lifetime
a. Our filter lifetime depends on 2 aspects: the elapsed time and the amount of water consumption.
If one of the two limits has been reached, the corresponding filter will need to be replaced.
Since the different areas will have different water conditions, the actual lifetime of the filters may vary and the actual situation shall prevail.
How our filter indicator works
---Please note that it is designed based on average water conditions; it cannot adjust itself to meet your local water quality.
In other words, it's perfectly normal that a filter needs replacement when the indicator gives no alert yet.
---Please note that you need to reset the corresponding filter lifetime indicator MANUALLY after each replacement since it's not designed to detect a new filter automatically.
If you have encountered any difficulty during the indicator reset process, please note that it does NOT indicate a faulty filter.
If you have any other questions, please feel free to contact us.
Enjoy the rest of your day!
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
“I love my under counter 3-stage filter from Waterdrop. I purchased it because it is so sleek and the filters are easy to change. I only give 4 stars because it does not filter out PFAs. (Waterdrop's RO filters do, but I didn't want an RO filter because they waste so much water). So I take the filtered water from my 3-stage filter and pour it through a Zerowater filter for drinking. In all other ways, I love the Waterdrop!”
Hi Julia,
Thank you so much for your kind review. We truly hope our product will bring the expected performance and a delightful water usage experience to you.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
“Love the system thus far very quick compared to my tanked system and it’s continuous flow rate!! Very glad I switched!! I use this system for my fish tanks as well as cleaning our babies bottles!!
If you need anyone to test future designs I’d love to give yens a hand. We run our house on well system so it’s just a lil different test parameters. Just a thought!! I share my love for my switch in many fish groups with very good response!!”
Hi Rusty,
Thank you so much for your kind review. We truly hope our product will bring the expected performance and a delightful water usage experience to you.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
Hi William,
Thanks for your review.
We are so sorry for one of the filters didn't work, we surely can replace a new one for you. We have contacted you by email, could you please provide more details so that we can help you solve the problem?
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
“We recently remodeled our kitchen and our contractor removed our Waterdrop unit until we were ready to reinstall it. The unit was sitting in our very hot garage and it dawned on us that the filters and any water remaining inside the unit would be a harbor for growing bacteria. I called the customer service and was told to pull both filters and place them in the fridge. We went ahead and ordered a new filter to be safe. They were great with info and answered all my questions. New remodel is completed and every working just like it’s supposed to! Thanks!”
Hi Pet,
Thank you so much for your kind review. Our whole team is encouraged by your warm reply. It is our great pleasure and honor to deliver our best service to you.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
“Okay product poor shipping department. I ordered 1 unit and they sent me 2 by mistake. Then they sent me 2 more by another mistake. I returned the extra filters.”
Hi Joe,
We appreciate your kind review very much!
We are trying our best to improve our shipping department and we are so sorry for the inconvenience caused to you.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
“Customer care is very poor. My package went missing from fed ex and I was asked to follow up fed ex, raise a case with fed ex and then work with fed ex to resolve the case. Again I have to call fed ex get all info from fed ex so that water drop can claim missing package from fed ex. I was told that this info would be readily available for water drop. All I got an answer is we will take it from there . Still not sure what does that mean?”
Hi Sai,
We are so sorry for the missing package.
According to the update, we have arranged replacement filters for you, hope you will receive them soon.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
“Usually I have no problem with my filter, but this time I have black debris coming out of the filter and into the water.
I like the pitcher, it's perfect size for me.”
Hi dear customer,
Thanks for your review. If there is some black debris coming from the filter, it is normal for a new filter for it may be carbon. Don't worry about that because it won't affect the taste of water.
It is recommended to you flush more times and please let us know whether the problem could be solved so that we could provide other solutions for you to get a good user experience.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
Hi Joseph,
Thanks for your review. Your review is very important to improve our product and we will provide products with good quality and good look to you next time.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
“It’s easy to install and use. Really liked its TDS meter display. It Helps to understand what TDS Water we get. Only one point when we start water .. TDS out meter goes Up and then it slowly comes down. I am not talking about TDS in reading”
Hi Yogiraj,
We appreciate your kind review very much! There is nothing more satisfying for us than hearing that our product brings delightful experience to our valuable customer.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
“Based on recommendation from Support member added the small tank to the system. Very good pressure so far.
Your newest system 600 and 800 probably even better...”
Hi Albert,
Thank you so much for your kind review！ Our G3P800 indeed is one of our best products, and it receives amounts of good reviews. Hope you can have a try in the future！ And we will continue to improve our products.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
“I had to prematurely replace both the factory installed filters because the flow had decreased to a trickle. No alarms or change in color of light indicators. Once I replaced the MRO filter,flow returned to normal.”
Hi Douglas,
We are really sorry for the inconvenience caused to you. I can understand that the lifetime of our product didn't reach your expectations.
Theoretically, the lifetime of your filter should be 2 year/200gallon, the indicator will light up when anyone reaches first. Otherwise, the indicator will not give you any warning. If it doesn't give you any warning when the duration of the filter ended, please feel free to contact us.
Furthermore, as noted in our product introduction, the lifetime of the filter may be related to the quality of source water. Therefore, the slow rate you've mentioned is usually caused by bad source water, so it is recommended to you test the quality of your source water. The high TDS of the source water is easy to block the filter element, thus causing the slow flow, that's the reason why you need to replace a new filter to solve your problem.
To solve your problem, it is suggested for you install a pre-stage filter WD65S, which may effectively prolong the lifetime of the filters.
If you have any other questions, please feel free to contact us.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
Hi Joseph,
Thank you so much for your kind review. We truly hope our product will bring the expected performance and a delightful water usage experience to you.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
