“Samsung filter #DA29 was extremely difficult to install. Turning the filter to attach the second step to go into the refrigerator was way harder then necessary. Thought I was going to break the filter attachment in the refrigerator before the filter was seated. Once in It performs well. The water tastes as good if not better than bottled water.I have used your filters for a few years now and never had this much trouble changing the filter.”
We’re sorry to hear of your experience and hope you will accept our sincerest apologies. We have submitted your feedback to our product development department, and we will improve the product in response to your question.
Thank you again for your feedback highlighting where we can do better.
“I have ordered filters several times and am happy with the filters. The price is much better than buying in the stores and they usually arrive within a couple days.”
We’re sorry to hear of your experience and hope you will accept our sincerest apologies. Because our daily order volume is very large, some products will be sent from different warehouses. Hope you enjoy your products, and if you have any questions, please contact us.
“My refrigerator rejected the filter. I had to put the old one back in to get the refrigerator to allow water back on. I have sent two emails asking for a refund with no response.”
We’re sorry to hear of your experience and hope you will accept our sincerest apologies. The filter you expected is RPWFE, but what you actually bought from us is RPWF. The RPWF filter is not equipped with an RFID chip, thus it can not be sensed by your GE refrigerator.
Please contact our customer service to refund your money.
“We absolutely love our Waterdrop system. I feel confident that the filters are removing the city water impurities. YOU CAN TASTE THE DIFFERENCE. The warning light came on to notify us of the CF needing replacement-especially helpful to keep our drinking water supply at its best. (No customer service help has been needed so far.)”
“Great product except replacement filter supply is not reliable. Even after being notified that filters were back in stock, they were sold out by the time I saw the email. Please improve replacement filter availability.”
“Very happy with this product and the price! We have ordered many times and will continue to use this company to purchase the filters for our refrigerator.”
We’re sorry to hear of your experience and hope you will accept our sincerest apologies. The order has already been delivered on December 3 and has arrived on December 10. We would spare no effect to help you find out the problem.
If you have any other problem please kindly contact our customer service.
