“The whole purpose of this purchase was to install the filter in my travel trailer before my 3-weeks trip. The initial delivery date has been moved and delayed by 2 days. I made it clear to the support team member that I don't need the filter since it's delivery was delayed and it will arrive after I already left. Instead of emailing me a return label, a support person was trying to convince me it's not their fault and since there is nothing wrong with the filter, they won't be emailing me a return label and I have to cover the shipping cost myself. The attitude was absolutely unfriendly and totally not customer-oriented. Again: I don't have experience using the actual product, it is more about my frustration with the customer support. Since the return shipping cost is very high, I'm trying to sell it locally.”
Dear Customer,
Thank you for reaching out to us. I sincerely apologize for the inconvenience caused.
We feel really discouraged that our customer support hasn't brought you a pleasant experience. We're truly sorry that we couldn't provide a free return since the shipment had been delivered within 3-6 business days according to our regulation.
“If you contact us after 24 hours of purchase: You need to bear the return fee if the package is already shipped (depends on our system, not the order status).”
To get more information please check the following links for your reference:
Return & Refund policy: https://www.waterdropfilter.com/pages/service-policy#ret
Shipping policy:https://www.waterdropfilter.com/pages/service-policy#shi
Your satisfaction is our top concern. Please accept our most sincere apology and we really appreciate your understanding!
If there’s anything else that I can help you with at the moment, please feel welcome to reach out and I would be more than happy to help.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
“I love my Waterdrop filtration system. It is incredibly easy to install and maintain, and best of all it fills my body with fresh filtered water that tastes so good! I can make as much as I want and can enjoy it all day. Best investment I have ever made.”
Dear Cristine,
Thank you so much for your positive review! We are encouraged by your kind reply to continue providing products of premium quality and service of a high standard to our valuable customers!
If you have any other inquiries, please feel free to contact us. We will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
“We’re very happy with our new Waterdrop under the sink water filtering unit. It was easy to install given the clear instructions and easy to operate. Best of all was the customer service that helped us choose the right model for our area.”
Dear customer,
We appreciate your positive review very much! There is nothing more satisfying for us than hearing that our product brings a delightful water usage experience to our valuable customers.
If you have any other inquiries, please feel free to contact us. We will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
Dear John,
We appreciate your positive review very much! We are encouraged by your kind reply to continue providing products of premium quality and service of a high standard to our valuable customers!
If you have any other inquiries, please feel free to contact us. We will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
“We are enjoying the filter, the only thing is the numbers are not as low as we hoped. Have to run the water for 30 seconds or so before getting down to a decent level. Water tastes good though.”
Dear Felica,
Thank you very much for sharing your experience with us! The higher TDS of the initial water flow when turning on the faucet is a natural phenomenon taking place in all RO systems. However, a tankless RO system with a smart display panel visualized this process. I have sent you an email explaining the phenomenon. I hope my reply will be helpful to you!
If you have any other questions, please feel free to contact us by replying to this email. I will always be there to provide satisfactory solutions for you.
Enjoy the rest of your day!
Kind Regards
Mia Lauren
Customer Service Rep
Dear Paul,
We’re sorry to hear of your experience and hope you will accept our sincerest apologies. Please feel free to contact our customer support team and please rest assured we will offer further solutions upon your reply. We genuinely hope our product will bring the expected performance and a delightful water usage experience to you.
Enjoy the rest of your day!
Kind Regards
Mia Lauren
Customer Service Rep
Dear Pat,
Thank you for getting in touch with us. I sincerely apologize for the inconvenience caused. We feel really discouraged that our product hasn't brought you a premium experience. Please rest assured that our technical team and customer service manager have contacted with you. We will always be there to provide a satisfactory solution for you. I appreciate your understanding very much!
If you have any other inquiries, please feel free to contact us.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
“As a heart transplant patient I needed a pure water source that was simple convenient and efficient, I found that and more with the water drop filtration. Unit. Mine is attached to my refrigerator ice maker and water dispenser as well as accessible from my kitchen sink dispenser. Filters are very easy to change and reasonably priced. I highly recommend this unit”
Dear Mark,
We appreciate your positive review very much! There is nothing more satisfying for us than hearing that our product brings a delightful water usage experience to our valuable customers. Your trust and generous recommendation are also the strong impetus for us to keep improving our product and service!
If you have any other inquiries, please feel free to contact us. We will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
“Great service and fast shipping. Great price.
So far so good. I installed last month four each of the black elements into two Big Berkey water filters (total of eight) in our kitchen, removing the older ceramic ones, cleaning them, and storing them for spares.
These black filters are supposed to run for 6000 gallons, which in our place, shouldl be about forever. Hope that estimate holds true.
These from Waterdrop are about a third the cost of the ones sold by Berkey, so let us hope that they are as good! We shall see....”
Dear Gerald,
We appreciate your positive review very much! There is nothing more satisfying for us than hearing that our product brings a delightful water usage experience to our valuable customers. Your expectation is a strong impetus for us to keep delivering products of premium quality and service of a high standard to our valuable customers!
If you have any other inquiries, please feel free to contact us. We will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
“It was easy to install and has been working very well! And it fits perfectly under our small kitchen cabinet sink. It delivers water pretty quickly for an RO system, and the water tastes amazing (with the remineralization filter) compared to our previous basic gravity filtered pitcher. With all the news about PFAS, etc it's definitely worth it.”
Dear customer,
Thank you so much for your business and positive review! We appreciate your recommendation very much! Your trust and generous recommendation are also the strong impetus for us to keep improving our product and service! We truly hope our product will bring the expected performance and a delightful water usage experience to you.
If you have any other inquiries, please feel free to contact us. We will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
“I have had the under sink filter for about a month, si far it’s just perfect. It arrived before the expected delivery date and it was extremely easy to install. It doesn’t really take a lot of space under the sink, just the perfect size. 5/5”
Dear Omar,
Thank you so much for your business and positive review! We appreciate your recommendation very much! Your trust and generous recommendation are also the strong impetus for us to keep improving our product and service! We truly hope our product will bring the expected performance and a delightful water usage experience to you.
If you have any other inquiries, please feel free to contact us. We will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
“I didn't realize that these filters were made in China and appear to be from a different manufacturer than when I originally purchased my under sink filter system. I will be looking for a new unit that is made in the USA.”
Dear Bradley,
Thank you for sharing your valuable view with us! We appreciate your long-time support of our business very much! You are one of our most valuable customers. We also feel discouraged that our product doesn't bring you a 100% user experience. Waterdrop is a US brand, and also a global business player. May I suggest contacting our customer service center for further assistance on this issue? Thank you!
If you have any other inquiries, please feel free to contact us. We will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
“Great products fast delivery low prices! Don't waste your money at Home Depot, or Lowes!! I got three refrigerator filters for half the price on 1 at HD prices!”
Dear Michael,
We appreciate your kind review very much! There is nothing more satisfying for us than hearing that our product brings a delightful experience to our valuable customers.
If you have any other inquiries, please feel free to contact us. We will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
Dear Vijay,
Thank you so much for your positive review! We are encouraged by your kind reply to continue providing products of premium quality and service of a high standard to our valuable customers!
If you have any other inquiries, please feel free to contact us. We will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Re
Dear Jane,
We appreciate your kind review very much! There is nothing more satisfying for us than hearing that our product brings a delightful experience to our valuable customers.
If you have any other inquiries, please feel free to contact us. We will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
“I was initially not impressed with Waterdrop after ordering a 3-pack and only receiving one cartridge. Their customer service was very good and quick at getting me a new 3-pack in the mail. I actually ended up with four while only paying for three. My only concern is that the filter light stays on in the fridge which will require me to write down the date for which it should be changed. The filters perform well and they're inexpensive compared to the Samsung ones. Overall, I'm impressed with Waterdrop.”
Dear Todd,
Thank you so much for your business and positive review! We appreciate your recommendation very much! Your trust and generous recommendation are also the strong impetus for us to keep improving our product and service! We truly hope our product will bring the expected performance and a delightful water usage experience to you.
If you have any other inquiries, please feel free to contact us. We will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
Dear Ralph,
Thank you so much for your business and positive review! We appreciate your recommendation very much! Your trust and generous recommendation are also the strong impetus for us to keep improving our product and service! We truly hope our product will bring the expected performance and a delightful water usage experience to you.
If you have any other inquiries, please feel free to contact us. We will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
Dear customer,
Thank you so much for your business and positive review! We appreciate your recommendation very much! Your trust and generous recommendation are also the strong impetus for us to keep improving our product and service!
If you have any other inquiries, please feel free to contact us. We will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
Dear customer,
Thank you so much for sharing your positive user experience with us! There is nothing more satisfying for us than hearing that our product brings a delightful experience to our valuable customers. We are encouraged by your kind reply to continue providing products of premium quality and service of a high standard to our valuable customers!
If you have any other inquiries, please feel free to contact us. We will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
“Filter is the worst! Two weeks and water flow reduces dramatically! Sometimes water just stopped flowing! I do not recommend it! Customer service is the worst.”
Dear Victor,
Thank you for getting in touch with us. I sincerely apologize for the inconvenience caused. We feel really discouraged that our product hasn't brought you a premium experience. Please rest assured that our technical team and customer service manager have contacted with you. We will always be there to provide a satisfactory solution for you. I appreciate your understanding very much!
If you have any other inquiries, please feel free to contact us.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
