“The filters work great. I've never had one that stopped working after a couple refills with this brand, but I have had other filters that stopped working after a couple refills.”
Hi Kathie,
We appreciate your kind review very much! There is nothing more satisfying for us than hearing that our product brings a delightful experience to our valuable customers.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
“The Waterdrop unit is well designed and engineered. Designed in such a way that it is very easy to maintain. I have owned many tank-type reverse osmosis systems in the past, but this unit is by far better than the ones I have previously had. I had read many of the negative reviews on the unit and most of them were because of the water quality coming into the unit. The unit has no control over the water that it is being fed. I already know I have poor water quality so to eliminate this being an issue I added a 10-inch 10 µm filter as a pre-filter to the Waterdrop unit. By doing this it will ultimately protect the three filters inside of the Waterdrop unit and will ultimately extend their life. (10" Housing and filters readily found on Amazon) This resulted in a very clean installation. I worked for 43 years in the facilities department for a large medical company which had multiple reverse osmosis systems. This seems to be the best point of use unit that I was able to find. It is a little more expensive than tank type units, but you get what you pay for. Well worth the money.”
Hi dear customer,
Thank you so much for your positive review! We are encouraged by your kind reply to continue providing products of premium quality and service of a high standard to our valuable customers!
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
Hi John,
We are so sorry for the missing filter. Please contact us and our customer service team will send a new replacement filter to you.
If you have any other questions, please feel free to contact us.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
Dear Tim,
Thank you so much for your positive review! We are encouraged by your kind reply to continue providing products of premium quality and service of a high standard to our valuable customers!
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
“I haven't used it yet because I wanted to save the filters for when I am ready to use it.
But it is well made with the stainless steel and looks good.”
Hi Jing,
Thank you so much for your kind review. We truly hope our product will bring the expected performance and a delightful water usage experience to you.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
“I have purchased 4 systems from water drop. The ability to remove the tank makes more room and no stored water
I have an issue with the last purchase. Support was helpful and a replacement unit was sent
The company did their best to satisfy the customer. Rare now days. I will continue to be a customer”
Hi there,
Thank you so much for your kind review. Our whole team is encouraged by your warm reply. It is our great pleasure and honor to deliver our best service to you.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
Dear Kate,
Thank you for reaching out to us. I sincerely apologize for the inconvenience caused.
Please rest assured that I have escalated your case to our technical support team, and our customer service manager has sent you an email for troubleshooting. We will solve the problem ASAP and always provide you with a satisfactory solution.
If you have any other questions, please feel free to contact us.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
“Had an issue with a recently purchased Waterdrop D6 filter and customer service could not have been more responsive to my initial phone call and subsequent emails diagnosing the issue and then promptly sending a replacement.”
Hi there,
Thank you so much for your kind review. Our whole team is encouraged by your warm reply. It is our great pleasure and honor to deliver our best service to you.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
“I was a Zero Water customer for the last 9 years and I recently switched to Waterdrop's gravity filter system. After using Waterdrop for the last month, I have to say, I'm disappointed with the taste of the water vs Zero. Zero always tasted clean and pure, but there's a noticeable taste associated with Waterdrop. The TDS of Waterdrop vs my tap water is nearly identical, while I was always able to achieve a 0 reading with Zero.
With that said, I do like the increased 2gallon capacity of my Waterdrop vs Zero so I don't need to fill it as regularly for two people.
Overall, I'll continue to try it for the next few months but I much rather prefer the Zero water taste.”
Hi Dante,
Thank you for your review, which is very helpful for us to improve our product quality.
I checked the product introduction of your filter system on our website and found that this system wasn't designed to reduce TDS, so, normally, the TDS of filtered water is identical to that of tap water.
As for the taste of water, could you please describe the detail to us by email? The filter might indeed have some problems. We will try our best to provide you with better taste of water.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
Hi Josh,
Thanks for your positive review! we really appreciate it! We are glad to hear that our product can give you a satisfying user experience, and we will try our best to provide you with continuous great-quality products ad good customer service.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
Dear Madra,
Thank you for getting in touch with us. I sincerely apologize for the inconvenience caused.
Please note that we've arranged a new shipment three times, however, the tracking information indicates that the previous two shipments were stopped for delivery for an unknown reason and the last one is still on the way. May I suggest giving it a few more days?
We will always be there to provide a satisfactory solution for you. I appreciate your understanding very much!
If you have any other inquiries, please feel free to contact us.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
Hi Kristen,
We appreciate your kind review very much! There is nothing more satisfying for us than hearing that our product brings a delightful experience to our valuable customers.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
Hi there,
Thank you so much for your kind review! We genuinely hope our product will bring the expected performance and a delightful water usage experience to you.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
“This is an amazing machine. I have had under sink RO’s but it was not an option this time. I use this water in my portable clear ice maker and humidifier and what a difference. Very little cleaning and what a difference in taste.”
Hi, Chris
Thank you so much for your kind review! We genuinely hope our product will bring the expected performance and a delightful water usage experience to you.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
“.reputable company. I called to ask questions between the 600 and 800 unit. Person was extremely knowledgeable and helpful…told me some important information that wasn’t on the website.”
HI Shannon,
Thank you so much for your kind review. Our whole team is encouraged by your warm reply. It is our great pleasure and honor to deliver our best service to you.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
“I ended up returning my new Waterdrop unit because the taste of the water was just not what I got used to over the past 30 years of owning 5 different R/O systems, each in a different residence around the Las Vegas, NV area, and one unit I installed in my RV I spent the last 10 years in before moving into a house in Boulder City, NV. Your tankless system, the first one I have tried, is very efficient and easy to install, but the taste of the water was just not as good as the system I replaced it with, a tank system. Thank you for working with me on this experience.”
Hi Stephen,
Thank you so much for sharing your experience. We are so sorry for not giving the best taste of water, for there may be something wrong with the unit. If you are not satisfied with the taste of water, please fell free to contact us and let's find the solution together.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
“The unit worked great for a few days. I was really enjoying it until a leak started. I'm glad that it had an alarm otherwise I wouldn't have caught it before damage to my cabinets occurred. It was frustrating especially for the amount that i spent on the unit, but the customer service provided was what kept this from being a 2 star review. I look forward to getting my new unit and having fresh clean water to drink again.”
Dear Joeann,
Thank you so much for your kind review! We genuinely hope our product will bring the expected performance and a delightful water usage experience to you. We are encouraged by your kind reply to continue providing products of premium quality and service of a high standard to our valuable customers!
If you have any other inquiries, please feel free to contact us. We will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
“We've had the filter installed for about a month under our bathroom sink and it is working great, now I just wish there was one for the hot water too!”
Dear Catherine,
We appreciate your positive review very much! There is nothing more satisfying for us than hearing that our product brings a delightful water usage experience to our valuable customers.
If you have any other inquiries, please feel free to contact us. We will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
