Waterdrop Reviews

Name: Waterdrop
Address: 17910 Ajax Circle, City of Industry, City of Industry
Rating: 4.14

4.1 Rating 937 Reviews

77 %

of reviewers recommend Waterdrop

Company Reviews

Product Reviews

1,267

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Phone:

8883523558

Email:

service@waterdropfilter.com

Location:

17910 Ajax Circle, City of Industry
City of Industry
91748

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Waterdrop 5 star review on 14th September 2022

Anonymous

Waterdrop 5 star review on 10th August 2022

Chaitanya Halbe

Waterdrop 5 star review on 19th July 2022

Anonymous

Waterdrop 5 star review on 13th June 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Based on recommendation from Support member added the small tank to the system. Very good pressure so far. Your newest system 600 and 800 probably even better...”

Helpful Report

Posted 2 years ago

Hi Albert, Thank you so much for your kind review！ Our G3P800 indeed is one of our best products, and it receives amounts of good reviews. Hope you can have a try in the future！ And we will continue to improve our products. Kind Regards Mia Lauren　 1-888-352-3558 service@waterdropfilter.com Customer Service Rep

Posted 2 years ago

“I had to prematurely replace both the factory installed filters because the flow had decreased to a trickle. No alarms or change in color of light indicators. Once I replaced the MRO filter,flow returned to normal.”

Helpful Report

Posted 2 years ago

Hi Douglas, We are really sorry for the inconvenience caused to you. I can understand that the lifetime of our product didn't reach your expectations. Theoretically, the lifetime of your filter should be 2 year/200gallon, the indicator will light up when anyone reaches first. Otherwise, the indicator will not give you any warning. If it doesn't give you any warning when the duration of the filter ended, please feel free to contact us. Furthermore, as noted in our product introduction, the lifetime of the filter may be related to the quality of source water. Therefore, the slow rate you've mentioned is usually caused by bad source water, so it is recommended to you test the quality of your source water. The high TDS of the source water is easy to block the filter element, thus causing the slow flow, that's the reason why you need to replace a new filter to solve your problem. To solve your problem, it is suggested for you install a pre-stage filter WD65S, which may effectively prolong the lifetime of the filters. If you have any other questions, please feel free to contact us. Kind Regards Mia Lauren　 1-888-352-3558 service@waterdropfilter.com Customer Service Rep

Posted 2 years ago

“Very happy with RO system for refrigerator and ice maker. Easy install provided all you need.”

Helpful Report

Posted 2 years ago

Hi Joseph, Thank you so much for your kind review. We truly hope our product will bring the expected performance and a delightful water usage experience to you. Kind Regards Mia Lauren　 1-888-352-3558 service@waterdropfilter.com Customer Service Rep

Posted 2 years ago

“The filters work great. I've never had one that stopped working after a couple refills with this brand, but I have had other filters that stopped working after a couple refills.”

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Posted 2 years ago

Hi Kathie, We appreciate your kind review very much! There is nothing more satisfying for us than hearing that our product brings a delightful experience to our valuable customers. Kind Regards Mia Lauren　 1-888-352-3558 service@waterdropfilter.com Customer Service Rep

Posted 2 years ago

“The Waterdrop unit is well designed and engineered. Designed in such a way that it is very easy to maintain. I have owned many tank-type reverse osmosis systems in the past, but this unit is by far better than the ones I have previously had. I had read many of the negative reviews on the unit and most of them were because of the water quality coming into the unit. The unit has no control over the water that it is being fed. I already know I have poor water quality so to eliminate this being an issue I added a 10-inch 10 µm filter as a pre-filter to the Waterdrop unit. By doing this it will ultimately protect the three filters inside of the Waterdrop unit and will ultimately extend their life. (10" Housing and filters readily found on Amazon) This resulted in a very clean installation. I worked for 43 years in the facilities department for a large medical company which had multiple reverse osmosis systems. This seems to be the best point of use unit that I was able to find. It is a little more expensive than tank type units, but you get what you pay for. Well worth the money.”

Helpful Report

Posted 2 years ago

Hi dear customer, Thank you so much for your positive review! We are encouraged by your kind reply to continue providing products of premium quality and service of a high standard to our valuable customers! Kind Regards Mia Lauren　 1-888-352-3558 service@waterdropfilter.com Customer Service Rep

Posted 2 years ago

“Only received 2 of 3 filters I paid for due to bad ripped packaging. Sent all information requested. Critits.”

Helpful Report

Posted 2 years ago

Hi John, We are so sorry for the missing filter. Please contact us and our customer service team will send a new replacement filter to you. If you have any other questions, please feel free to contact us. Kind Regards Mia Lauren　 1-888-352-3558 service@waterdropfilter.com Customer Service Rep

Posted 2 years ago

“We like the quality of water from our unit. What we don't care for is the delay in starting up and delay to getting to full force.”

Helpful Report

Posted 2 years ago

Dear Tim, Thank you so much for your positive review! We are encouraged by your kind reply to continue providing products of premium quality and service of a high standard to our valuable customers! Kind Regards Mia Lauren　 1-888-352-3558 service@waterdropfilter.com Customer Service Rep

Posted 2 years ago

“I haven't used it yet because I wanted to save the filters for when I am ready to use it. But it is well made with the stainless steel and looks good.”

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Posted 2 years ago

Hi Jing, Thank you so much for your kind review. We truly hope our product will bring the expected performance and a delightful water usage experience to you. Kind Regards Mia Lauren　 1-888-352-3558 service@waterdropfilter.com Customer Service Rep

Posted 2 years ago

“I have purchased 4 systems from water drop. The ability to remove the tank makes more room and no stored water I have an issue with the last purchase. Support was helpful and a replacement unit was sent The company did their best to satisfy the customer. Rare now days. I will continue to be a customer”

Helpful Report

Posted 2 years ago

Hi there, Thank you so much for your kind review. Our whole team is encouraged by your warm reply. It is our great pleasure and honor to deliver our best service to you. Kind Regards Mia Lauren　 1-888-352-3558 service@waterdropfilter.com Customer Service Rep

Posted 2 years ago

“The unit works very well Particularly good for vacation home”

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Posted 2 years ago

“Very happy with the product and customer service”

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Posted 2 years ago

“I got tao defective filters- the same model I always biy and withon a month they were barely dispensing water”

Helpful Report

Posted 2 years ago

Dear Kate, Thank you for reaching out to us. I sincerely apologize for the inconvenience caused. Please rest assured that I have escalated your case to our technical support team, and our customer service manager has sent you an email for troubleshooting. We will solve the problem ASAP and always provide you with a satisfactory solution. If you have any other questions, please feel free to contact us. Kind Regards Mia Lauren　 1-888-352-3558 service@waterdropfilter.com Customer Service Rep

Posted 2 years ago

“Had an issue with a recently purchased Waterdrop D6 filter and customer service could not have been more responsive to my initial phone call and subsequent emails diagnosing the issue and then promptly sending a replacement.”

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Posted 2 years ago

“I was a Zero Water customer for the last 9 years and I recently switched to Waterdrop's gravity filter system. After using Waterdrop for the last month, I have to say, I'm disappointed with the taste of the water vs Zero. Zero always tasted clean and pure, but there's a noticeable taste associated with Waterdrop. The TDS of Waterdrop vs my tap water is nearly identical, while I was always able to achieve a 0 reading with Zero. With that said, I do like the increased 2gallon capacity of my Waterdrop vs Zero so I don't need to fill it as regularly for two people. Overall, I'll continue to try it for the next few months but I much rather prefer the Zero water taste.”

Helpful Report

Posted 2 years ago

Hi Dante, Thank you for your review, which is very helpful for us to improve our product quality. I checked the product introduction of your filter system on our website and found that this system wasn't designed to reduce TDS, so, normally, the TDS of filtered water is identical to that of tap water. As for the taste of water, could you please describe the detail to us by email? The filter might indeed have some problems. We will try our best to provide you with better taste of water. Kind Regards Mia Lauren　 1-888-352-3558 service@waterdropfilter.com Customer Service Rep

Posted 2 years ago

“Shipping was great, first time buying best price around, great quality. Works perfect with our filteration unit. Thank u”

Helpful Report

Posted 2 years ago

Hi Josh, Thanks for your positive review! we really appreciate it! We are glad to hear that our product can give you a satisfying user experience, and we will try our best to provide you with continuous great-quality products ad good customer service. Kind Regards Mia Lauren　 1-888-352-3558 service@waterdropfilter.com Customer Service Rep

Posted 2 years ago

“Have not recevied my order.”

Helpful Report

Posted 2 years ago

Dear Madra, Thank you for getting in touch with us. I sincerely apologize for the inconvenience caused. Please note that we've arranged a new shipment three times, however, the tracking information indicates that the previous two shipments were stopped for delivery for an unknown reason and the last one is still on the way. May I suggest giving it a few more days? We will always be there to provide a satisfactory solution for you. I appreciate your understanding very much! If you have any other inquiries, please feel free to contact us. Kind Regards Mia Lauren　 1-888-352-3558 service@waterdropfilter.com Customer Service Rep

Posted 2 years ago

“Genuinely tastes better and doesn't make me sick to drink. A huge improvement from my tap”

Helpful Report

Posted 2 years ago

Hi Kristen, We appreciate your kind review very much! There is nothing more satisfying for us than hearing that our product brings a delightful experience to our valuable customers. Kind Regards Mia Lauren　 1-888-352-3558 service@waterdropfilter.com Customer Service Rep

Posted 2 years ago

“The purchase process was smooth, and the customer service did a great job helping me do the price match. Overall it is a great experience”

Helpful Report

Posted 2 years ago

Hi there, Thank you so much for your kind review! We genuinely hope our product will bring the expected performance and a delightful water usage experience to you. Kind Regards Mia Lauren　 1-888-352-3558 service@waterdropfilter.com Customer Service Rep

Posted 2 years ago

“This is an amazing machine. I have had under sink RO’s but it was not an option this time. I use this water in my portable clear ice maker and humidifier and what a difference. Very little cleaning and what a difference in taste.”

Helpful Report

Posted 2 years ago

Hi, Chris Thank you so much for your kind review! We genuinely hope our product will bring the expected performance and a delightful water usage experience to you. Kind Regards Mia Lauren　 1-888-352-3558 service@waterdropfilter.com Customer Service Rep

Posted 2 years ago

“.reputable company. I called to ask questions between the 600 and 800 unit. Person was extremely knowledgeable and helpful…told me some important information that wasn’t on the website.”

Helpful Report

Posted 2 years ago

HI Shannon, Thank you so much for your kind review. Our whole team is encouraged by your warm reply. It is our great pleasure and honor to deliver our best service to you. Kind Regards Mia Lauren　 1-888-352-3558 service@waterdropfilter.com Customer Service Rep

Posted 2 years ago

Waterdrop is rated 4.1 based on 937 reviews