Waterdrop Reviews

Name: Waterdrop
Address: 17910 Ajax Circle, City of Industry, City of Industry
Rating: 4.14

4.1 Rating 937 Reviews

77 %

of reviewers recommend Waterdrop

Company Reviews

Product Reviews

1,267

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Phone:

8883523558

Email:

service@waterdropfilter.com

Location:

17910 Ajax Circle, City of Industry
City of Industry
91748

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Waterdrop 5 star review on 14th September 2022

Anonymous

Waterdrop 5 star review on 10th August 2022

Chaitanya Halbe

Waterdrop 5 star review on 19th July 2022

Anonymous

Waterdrop 5 star review on 13th June 2022

Anonymous

Anonymous // 01/01/2019

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“I have not received my order. Where is it?”

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Posted 3 years ago

“Very easy to install!”

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Posted 3 years ago

“Took almost 2 weeks to arrive. By that time my filter was on the red with all the alarms. Need a faster delivery time.”

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Posted 3 years ago

“The shipping is extremely slow with Fedex, I wish they used USPS whose shipping is actually reliable. Our water dispenser turned yellow and we ordered water filters the same day. It’s been 2 weeks, still no water filters, and now our dispenser is red and beeps at us when we get water. And we have no idea when our filters are going to get here since they’ve been sitting in Sacramento for a week. I got this review sent to me a week ago so I guess I’m filling it out when we haven’t even received the item, shrug.”

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Posted 3 years ago

“I wish I knew as I haven’t received my purchase. I would think you would ask for a review after I get a chance to use your product.”

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Posted 3 years ago

“Water is good now, Thanks 😊”

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Posted 3 years ago

“I have not received it yet. I am disappointed about you shipping methods. I just recieved filters but no pitcher. Douglas”

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Posted 3 years ago

“When I ordered the filter on September 15, 2021, I chose economy shipping with a delivery time of 4-10 Business Days. That meant the filter would get to me no later than September 29, 2021. Since my Waterdrop RO system had just gone into the "yellow" phase on the 14th of September, I felt I could wait that long to receive it, so I chose the economy shipping option. Now I am being told that it will not arrive until October 5, 2021, at the earliest. If I had know the true delivery estimate, I would have chosen a different shipping option or bought a replacement filter from a different vendor. As inferred above, I still do not have the filter. Very disappointed!”

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Posted 3 years ago

“Filter was received with damaged packaging. Was actually hanging out of one end of the box. Obviously mishandled in shipping. Customer service will not replace.”

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Posted 3 years ago

“Can't tell you much I'm still waiting for delivery although tracking last week was saying in route then showing delivery and nothing was delivered. Spending 2 hours on the phone calling post office and your company did not made happy. Still waiting for phone call to see what is going on after 10 days waiting. If not received soon I may have no other choice than to cancel my order. Ann loewe . Today is 10 days.”

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Posted 3 years ago

“Very good company!!!”

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Posted 3 years ago

“I am new customer to Waterdrop. Too early to comment on product performance, however customer service response is outstanding.”

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Posted 3 years ago

“Love your product, I've seen and tasted a major difference with the water.”

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Posted 3 years ago

“Have not gotten the filters yet. Unknown as of now.”

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Posted 3 years ago

“The Waterdrop pitcher makes for some very clean and tasty water. I ordered a set of three filters and they arrived quickly and were easy to install.”

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Posted 3 years ago

“Building pipes are lead. WD gives Good Water taste”

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Posted 3 years ago

“I love the filter, hope this new one lasts longer than the first one.”

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Posted 3 years ago

“Nice product but one of the worst websites I have ever used to buy a product. The problem was in taking advantage of the labor day discounts and other operational details. If I didn't have prior experience with the company, I would never have tolerated such a shoddy ordering interface.”

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Posted 3 years ago

“slowest delivery I have ever had . wanted this weeks ago , looks like I'll be buying another along the road somewhere ! return it when I get back . shhhhhh”

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Posted 3 years ago

“Ordering filter replacements was simple and easy. Delivery was in a very timely manner.”

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Posted 3 years ago

Waterdrop is rated 4.1 based on 937 reviews