“We have had RO for many years looking for an RO in FL I had additional requirements the old ones we had had then up a lot of space with a holding tank taking a lot of space finding one that had no expanding tank and a single easy to replace filter seemed like the ticket-- the best of all the water taste is great! when we return north we will replace the unit with Waterdrop unit.”
Dear Customer,
Thank you for sharing your feelings and experience about the product with us. Our RO system has the features of Tankless, Integrated waterway & Composite filters (easy installation) indeed. Please rest assured that our product can meet your requirements in all aspects. Looking forward to seeing you again!
“The filters arrived very quickly. I only ordered one but they sent two. I will save the second for next time. Install is super easy, just push and twist.”
“The only thing that l think Waterdrop should do is send out coupons for 20% or more off the filters directly from Waterdrop that way they would keep your business. They are a little pricey. Other than that think they have a great product.”
“The faucet runs a crazy amount of filtered water. The water has a very good, pure taste but is turbid. I really like it because I now use it for my coffeemaker, to cook with, and for drinking water for 4 adult German Shepherds.”
“The experience thus far has been outstanding! Installation was straightforward and simple with a great online tutorial. The build quality looks excellent and the water tastes great. Thank you!”
“I love the quality and convenience of the water and appreciate that I no longer have to purchase water in plastic bottles.
The only issue I had was when I went to change the CT filter. It became jammed and there was no way it could be removed. I had to purchase an entirely new system and because I already had backup replacement filters I got the same system. I hope 12 months from now I don't run into the same issue.”
Many thanks for taking the time to share your feedback with us. We’re sorry to hear of your experience and hope you will accept our sincerest apologies. We have submitted your feedback to our product development department, and we will improve the product in response to your question.
“It took 3 different vigorous shakings to get the filter materials loose enough for the water to flow through! Question - is the blue light on top supposed to remain lit or just turn on and then off? I pressed it as instructed and it went on - but then turned off right away. The water tastes fine but the pitcher is extremely heavy - a real shocker!”
We’re sorry to hear of your experience and hope you will accept our sincerest apologies. The weight of this filter pitcher is related to its capacity. The capacity of it is 10 cups which can meet the need of you and your family.
The blue light on the top can sense gravity, and it is only lit when there is water flowing. Please press it if you want to check. The light will remain lit as long as you use it when the filter beyond its serve span.
We’re sorry to hear of your experience and hope you will accept our sincerest apologies. Our customer service would reply the emails within 8 hours everyday. If you did not receive the message, the reason may be that our emails has been marked as junk mail by your mailbox system automatically. Please check your spam.
“Waterdrop does a good job of putting together a kit and putting together directions to aid in self installations. YouTube videos are also very helpful. Tubing length and retaining clips were a bit stingy in my opinion.
Hard to say if this company will be in business for very long so I bought a couple of years' worth of filters.”
Dear Larry,
Thank you so much for the great review! If there is any other service we can provide for you or questions we can answer, please get in touch with us!
“I am very pleased with the Waterdrop Ultrafiltration Under Sink Water Filter System. The installation and set up was fairly quick and the unit works very well.
One improvement though - the 3/8 in. inlet pipe was 'fixed' (not detachable) from the 'valve assembly' that came with the unit. The assembly was not needed and since I already had a 3/8 in valve that had been installed for an older water filter (which is actually a pretty common situation). I either needed to cut the 3/8 in. pipe and purchase additional compression fittings, or purchase a compression plug for the 'faucet port' on the 'valve assembly' in order to install your unit. I plugged the faucet port. I suggest you should include a plug for the faucet port to handle situations like mine .”
Hi, Richard
Thanks so much for your thoughtful and detailed review. This is incredibly helpful. I want to let you know we've taken the good and the poor elements you've mentioned in your review to heart. We will improve it in the future. Thanks again for your suggestion!
“I haven't started with the new filters I ordered yet, still finishing up with the one I have. But since I've been using them I'm very pleased with the quality and the taste of the water. Thanks for your products.”
Hi, Colleen
Thank you for your continued support to our products and we are delighted to hear that you value the efforts we have put toward improving the quality of our products. We’re really grateful for customers like you and we will certainly live up to your expectations！
