Waterdrop Reviews

Name: Waterdrop
Address: 17910 Ajax Circle, City of Industry, City of Industry
Rating: 4.14

4.1 Rating 937 Reviews

77 %

of reviewers recommend Waterdrop

Company Reviews

Product Reviews

1,267

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Phone:

8883523558

Email:

service@waterdropfilter.com

Location:

17910 Ajax Circle, City of Industry
City of Industry
91748

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Waterdrop 5 star review on 14th September 2022

Anonymous

Waterdrop 5 star review on 10th August 2022

Chaitanya Halbe

Waterdrop 5 star review on 19th July 2022

Anonymous

Waterdrop 5 star review on 13th June 2022

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The company is easy to work with and was able to help with my decision as to what filter to purchase.”

Helpful Report

Posted 3 years ago

Dear Customer, Thanks for your affirmation to our company! Your satisfaction has always been our top priority, and we here at Waterdrop will strive to bring you the best water purification experience. Please feel free to contact us if you have any questions regarding the products. We will provide the most professional suggestions for you!

Posted 3 years ago

“The Waterdrop website was easy to navigate and the purchase went smoothly.”

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Posted 3 years ago

Dear Martina, Thanks for taking the time to leave feedback. Your encouragement and affirmation are our greatest motivation. We really appreciate your support of our company! Hope to see you again!

Posted 3 years ago

“So far so good, product arrived quickly, installed easy, and seems to be doing its job. I will buy again.”

Helpful Report

Posted 3 years ago

Dear Carl, Thanks for your feedback! We are so happy to see that our filters can meet your requirements. If there is any problem regarding the filters, please feel free to contact us. Hope to see you again!

Posted 3 years ago

“We have had RO for many years looking for an RO in FL I had additional requirements the old ones we had had then up a lot of space with a holding tank taking a lot of space finding one that had no expanding tank and a single easy to replace filter seemed like the ticket-- the best of all the water taste is great! when we return north we will replace the unit with Waterdrop unit.”

Helpful Report

Posted 3 years ago

Dear Customer, Thank you for sharing your feelings and experience about the product with us. Our RO system has the features of Tankless, Integrated waterway & Composite filters (easy installation) indeed. Please rest assured that our product can meet your requirements in all aspects. Looking forward to seeing you again!

Posted 3 years ago

“The filters arrived very quickly. I only ordered one but they sent two. I will save the second for next time. Install is super easy, just push and twist.”

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Posted 3 years ago

“The only thing that l think Waterdrop should do is send out coupons for 20% or more off the filters directly from Waterdrop that way they would keep your business. They are a little pricey. Other than that think they have a great product.”

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Posted 3 years ago

“The faucet runs a crazy amount of filtered water. The water has a very good, pure taste but is turbid. I really like it because I now use it for my coffeemaker, to cook with, and for drinking water for 4 adult German Shepherds.”

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Posted 3 years ago

“The experience thus far has been outstanding! Installation was straightforward and simple with a great online tutorial. The build quality looks excellent and the water tastes great. Thank you!”

Helpful Report

Posted 3 years ago

“I love the quality and convenience of the water and appreciate that I no longer have to purchase water in plastic bottles. The only issue I had was when I went to change the CT filter. It became jammed and there was no way it could be removed. I had to purchase an entirely new system and because I already had backup replacement filters I got the same system. I hope 12 months from now I don't run into the same issue.”

Helpful Report

Posted 3 years ago

Many thanks for taking the time to share your feedback with us. We’re sorry to hear of your experience and hope you will accept our sincerest apologies. We have submitted your feedback to our product development department, and we will improve the product in response to your question.

Posted 3 years ago

“It took 3 different vigorous shakings to get the filter materials loose enough for the water to flow through! Question - is the blue light on top supposed to remain lit or just turn on and then off? I pressed it as instructed and it went on - but then turned off right away. The water tastes fine but the pitcher is extremely heavy - a real shocker!”

Helpful Report

Posted 3 years ago

We’re sorry to hear of your experience and hope you will accept our sincerest apologies. The weight of this filter pitcher is related to its capacity. The capacity of it is 10 cups which can meet the need of you and your family. The blue light on the top can sense gravity, and it is only lit when there is water flowing. Please press it if you want to check. The light will remain lit as long as you use it when the filter beyond its serve span.

Posted 3 years ago

“Very prompt delivery and good service.”

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Posted 3 years ago

“Love the product but I’ve written 2 emails to service and have not received a replay to either”

Helpful Report

Posted 3 years ago

We’re sorry to hear of your experience and hope you will accept our sincerest apologies. Our customer service would reply the emails within 8 hours everyday. If you did not receive the message, the reason may be that our emails has been marked as junk mail by your mailbox system automatically. Please check your spam.

Posted 3 years ago

“Great product and great value!”

Helpful Report

Posted 3 years ago

“It filters so much bad stuff out and is inexpensive and wasn't too hard to install.”

Helpful Report

Posted 3 years ago

“Everything I imagined, plus more. Super low ppm water, easy installation and no more trips to the water depot lugging 5 gal jugs.”

Helpful Report

Posted 3 years ago

“Great products, GREAT pricing, fast delivery!!”

Helpful Report

Posted 3 years ago

Dear Michael, Your satisfaction is always our top concern. If you have any questions regarding the product, please feel free to contact us.

Posted 3 years ago

“Fast shipping. Low price available”

Helpful Report

Posted 3 years ago

Hi, Omaira Thank you so much for taking the time to leave an excellent rating and we hope to see you again!

Posted 3 years ago

“The water filter shipped quickly, the instructions were very clear, and the product does the job just as good as it looks. I’m satisfied.”

Helpful Report

Posted 3 years ago

“Waterdrop does a good job of putting together a kit and putting together directions to aid in self installations. YouTube videos are also very helpful. Tubing length and retaining clips were a bit stingy in my opinion. Hard to say if this company will be in business for very long so I bought a couple of years' worth of filters.”

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Posted 3 years ago

“Arrived promptly as stated. Fair price.”

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Posted 3 years ago

Dear Larry, Thank you so much for the great review! If there is any other service we can provide for you or questions we can answer, please get in touch with us!

Posted 3 years ago

Waterdrop is rated 4.1 based on 937 reviews