“Be careful before buying from Bound. I bought the Candy Gradient Knit and it looks nothing like the images online, the color and texture are completely different in person. I tried to resolve this with the founder, Jake, but even though the product was misrepresented, they refused to waive the return fee. In the end, I’ve lost £10 just to try on a garment that wasn't as advertised. It’s a shame, the unfair return policy make it not worth the risk. Think twice.”
“Quality of clothing is good, but was surprised to find that, unlike most online clothing brands, they don't offer free returns, which puts me off trying other items from them. In addition they will only exchange sale items for store credit rather than a refund, which is in their T's and C's but I missed it and was caught out. I really think that kind of policy should be stated plainly, not hidden in T's and C's.”
“I found customer service quite rude. A delay to my order due to stock issues and then further delays due to royal mail and was told I should update my delivery preferences even though they didn't need updating. Costs to return items and if you take advantage of a 10% friendly discount beware that means you can no longer get a full refund and instead need to accept store credit. Nice clothes but could do with improving the rest.”
