“Quality of clothing is good, but was surprised to find that, unlike most online clothing brands, they don't offer free returns, which puts me off trying other items from them. In addition they will only exchange sale items for store credit rather than a refund, which is in their T's and C's but I missed it and was caught out. I really think that kind of policy should be stated plainly, not hidden in T's and C's.”
“I found customer service quite rude. A delay to my order due to stock issues and then further delays due to royal mail and was told I should update my delivery preferences even though they didn't need updating. Costs to return items and if you take advantage of a 10% friendly discount beware that means you can no longer get a full refund and instead need to accept store credit. Nice clothes but could do with improving the rest.”
“Really happy with Bound's clothes. Quality’s solid, fits are really nice and everything just feels well made. Got a few bits now and they’ve all held up well after plenty of wear. Delivery was quick too, no issues. Definitely one of my main brands at the minute.”
“They won't provide a refund, only a credit which is useless to me as I feel the quality of these products is poor, and the customer service team won't respond to me. It's a bit of a con really. Refunds should be standard practice and offered without question. I don't want a credit to buy more tat.”
