“I have bought now two pair of pants and a sweater and I’m very happy about the fit and the quality I will definitely keep checking out their new releases!”
“Never received my parcel. Jack send me this ont 17th jan, since then, no news
: Hi Vincent,
Thanks for your recent order with us here at bound!
Unfortunately, we do not have the CHAIN FULL ZIP KNIT POLO - NAVY due to a stocking error on the site, is there another that you would like to swap this for?
Happy for you to select any close replacement and if it's slightly more in price, we are happy to honour this as goodwill! Really sorry about the mistake on our end!
As our current apology, on your next order in the future with us you can use PATCHUP10 for a discount.
Let us know what works for you!
Massive apologies there for any inconvenience”
“i followed your sizing guide and the pants didnt fit and when i wanted to exchange for a bigger size i was told i needed to pay for my own shipping and ups and usps provided me with costs of 48-300 dollars im not paying that to exchange a pair of pants that i paid 80 dollars for. if a company cant do the bare minimum to help me complete my purchase with actual value why would I return or rate them highly”
“£80 is expensive for a plain sweatshirt, so I was anticipating good quality. The sweatshirt was thin, flimsy and absolutely not worth the price tag. I would have returned it but I refuse to pay another £5 in shipping to be denied a refund and given store credit. I will not be shopping at bound again.”
“The clothing is always above anywhere else for style, but also the quality is amazing.
I can say I am and will be a constant returning customer, better get some overtime in at work 😂”
“Good service! Did take a little while to get the exchange back but appreciate much of that will have been the delay on Xmas post etc
Had to pay the postage to return my item too which was a little annoying”
“Good prompt delivery and very good quality. However I ordered 2 sizes and sent one back. How long does it take for a refund? I haven’t heard anything yet and it’s been nearly a week.
Thank you”
