“Great quality clothes, built to last and for ultimate comfort. Returns process can be costly which can be frustrating as I do find a lot of their clothes come up quite big.”
“Excellent quality. Very speedy delivery. Fantastic customer service. I forgot to add a discount code so emailed Jack and he promptly sent a refund. Fabulous.”
“I submitted a return, sent back the product, paid the shipping and have heard absolutely nothing, no refund, just a million marketing emails... 0/10... I'm out $200 and bummed that the gift was a bust.”
“Absolutely love this sweater, feel and cut are perfect. However, it sheds like a border collie. I’ve shaved it 4-5x and it keeps pilling at an overwhelming rate. Occurred within an hour of first wear no wash and dry cleaning didn’t help. I’ve yet to wear it in public bc of this and considering the price it’s a let down. Nice lounge wear ig.”
