“Purchased 3 items, two shirts are excellent and well made. I did want them both in size L but one was out of stock for a long time. I have also purchased a pair of trousers which need refunding, they are not well made for the price and seem cheap with threads sticking out. Additionally, the refund process is the most painful backwards process ive gone through in a long time. This is something that needs to be looked at, I appricate bound is a new small buisness but others in this catagory have a returns process that suitable for 2024.”
“Great quality clothing, however, I did buy an item on sale which was only refundable via a gift card.
To be fair this was stated in the terms and conditions but was unexpected as this is not usual for most brands and I had not read the T&C beforehand.
Nevertheless, I needed some olive trousers which I bought with the gift card but could've gotten elsewhere for cheaper.”
“My absolute favourite clothing brand. I've bought a few items from Bound and they are always amazing quality and look so sharp. Always got my eye on something else as each collection gets better!”
“The style and quality of the clothes are great, but your returns process is archaic. No simple online system to do returns, despite you using Shopify. You ask customers to print out a return slip (who has a printer at home) because you don’t include them in the bag with the goods. Generally, I have to buy multiple sizes to try them on as every garment is different, and it’s frustrating to receive store credit for sale item purchases.”
“I love the designs and the fit of your pieces. But I was really disappointet with quality level of the Cuban shirts. In this price class I expect something more and better, not 98% Polyester which will smell and fade out and stuff.”
“Really love this brand - great, unique designs that really stand out, and made with materials that feel very high quality, everything I've bought (polos, trousers, jumpers) fit very well. Customer service has always been responsive, orders arrive very quickly after making them.”
“Excellent customer service, helping me out quickly with a returns issue. And amazing, great quality clothing. Super comfortable, fits exactly how their website guide suggests. I always get complements when I put on my clothes from bound.”
