“Bought some good quality corduroy trousers which fit well and friendly customer service when returning items.
Only drawbacks were sizing can be inconsistent as ordered two of the same trousers, but there was an inch difference in the legl length.”
“After nearly a month I haven’t received my order but money has been withdrawn. The customer service is poor, lack of feedback and recognition of the situation of me waiting and they are not offering any solution - I’ll have to do all the communication. Am I even talking to a real person?!?! I’ll give it a few more days and ask for my money back… Let’s see how that goes….. I will not recommend this website.”
“Really quick delivery and very nice quality to the clothes. However the stitching did come away from the side of the garment after only a few wears which is disappointing.”
“Is it possible to return this item? there is no return slip and I cannot find the email allowing me to return this item. This item is very poor quality (70% polyester) and costs more than 100 pounds. It is a rip off. You can get a way nicer 100% cashmere jumper from Uniqlo for less. Please allow me to return the product.”
“I ordered these pants, and I’m very happy with my purchase! The sizing matched the recommendations on the website perfectly, and the fit is just right. The pants are beautiful and made of high-quality material. Definitely worth it!”
“I ordered an over shirt for a Christmas gift that had to be returned for a larger size. Replacement duly arrived after chasing up with Jack who was extremely helpful. I did have doubts about ordering as not heard of this company before, but their customer service is second to none. Really recommend them.”
“Very poor customer experience and service.
I bought an item in two sizes in the sale, with the intention of sending one size back. At no point was it clearly flagged that this would not be possible during the purchase process, so my assumption was, as it’s industry standard, this would not be an issue.
Jack in customer service team has this far refused to process a refund.
Very disappointing and punitive policy.
Please help me to resolve this asap or I will not be recommending.
Thanks”
“Have now use Bound numerous times. Well designed website, excellent products and materials, my only very slight criticism is that it seems to take 3 days for the order to leave your unit. Not any real problem, but am very used to receiving mail-order products within 48 hours.”
