“We married in DC and the customer service received from the Webwed team was amazing. They truly cared about making my husband and I feel special on our wedding day.”
“Thank you Jc and Randy for guiding us through the process, Great customer service . Me and My fiancé are finally married,even COVID- couldn’t stop us!”
“Quiero agradezerle mucho a Jc y Randy por assisternos durante todo el processo en obteniendo la license y oficiarnos en Florida . Les recomiendo los servicios de webwed mobile si COVID-19 te ah afectado tu planes así como a nosotros.”
“Watched a online wedding and it was so special and I was so happy this technology was around to help my friends realize their dream. Thank you webwed mobile. I am going to be a customer one day soon”
“Omg ! JC & her team were so amazing ! They were extremely professional & down to earth, felt like family ! Lol ! Our ceremony was perfect ! I would recommend WebWed to any and everyone forever! Thanks again JC for my happily ever after !”
“During this time I missed so many special moments. Using Web Wed private streaming service was nothing short of amazing. It provided exactly what me and my loved ones needed to stay connected and continue making memories. Thank you “Web Wed” Love from my family to yours!!”
“WebWed performed my online ceremony today and I was beyond happy with the entire process. The officiant JC, is so passionate about us as clients and you won’t find that kind of love with anyone else. I was nervous about this and didn’t think it was real but it’s 100% legit. WebWed is the real deal.”
“WebWed's customer service was top notch! JC brings such great energy to your virtual wedding experience and even though it's a short ceremony (which I love!) it's so thoughtful, clever, and was perfect for my husband and I. Thank you WebWed team!
This is the future of getting married, especially with our current COVID-19 challenges.”
“Great experience for me and my husband.
We were supposed to have a ceremony in person, however, due to COVID we had a change of plans. Although this was not how I imagined my wedding, WEBWED made it so special for us. JC made this such a memorable day that I’ll never forget.
Sending a special thank you from the Philippines!”
“Do not count on webwed for weddings where some guests will be viewing remotely. You can imagine the disappointment of the many friends and family who could not attend the wedding due to covid restrictions, who were counting on the promise by webwed of remote availability for viewing the ceremony. Customer service was rude and not willing to answer a single question. How heartless to be willing to ruin such a special day for so many. Steer clear!”
GM,
We do apologize for your experience. We send clear instructions to the bride and groom. You paid for a $1.00 self-service streaming. So this was not a package or a direct handsone service through webwed. This nonclient paid for a free (1.00 ) SELF SERVICE STREAMING)
“How horrible! No one could log in on a computer or a phone and when customer service was called-a message said they would get back to us in 24 hours. At least 20 of us missed the entire ceremony, including the grooms mother who is home bound. What aweful service.”
n Nov 20, 2020, at 8:03 PM, info@webwedmobile.com wrote:
RE: PAID 1.00 FOR A SELF SERVICE FREE STREAM ( NOT A WEBWED CLIENT / EVENT OR WEDDING )
We are sorry for your experience but this is not an webwed client or wedding. The wedding planner paid $1.00 for self-service stream of their own wedding. We had nothing to do with this. Therefore any frustration or reviews should be directed to the host or event planner.
Your big day is very special. For our clients that want us to facilitate their special day, we have numerous packages. The package you selected was for "Self Service", it is your responsibility to manage your custom event and your guests. We sent you a clear email on how self-service works, that email has continually been ignored. We've been bombarded with calls from your guests and have gotten disrespected. We've been nothing but respectful to every guest that we've spoken to. Even though, the package that you paid for was for your own use. Which is why it's titled, self-service. Self Service is similar to Facebook streaming, it is used at your leisure. The "Special Moment" package comes with a tech support advisor that helps every step of the way. You paid for a $1 self-service stream. We've explained the option that you paid for earlier today to your Wedding Planner. Your guests didn't adhere to the Self Service instructions, "PLEASE READ AND DO NOT GO INTO THE EVENT UNTIL WEDDING DATE/ REGISTER FOR THE EVENT PRIOR TO EVENT". Being that people didn't follow proper instructions and the short amount of time left before your ceremony. She went ahead and paid $1, which caused even more confusion for your guests. Because again, they didn't adhere to the instructions. We are not to blame for a large amount of confusion on your special day.
For any questions or concerns, please see below- we have resent the self service instructions.
Thanks,
WEBWED
“Fantastic service which I only found out existed by chance. My fiancé and I had been separated for 8 months due to covid and I hope to be reunited with my now husband in a few weeks! Excellent customer service and speedy responses throughout! Thank you!”
GM, Stephanie, we have no problem answering business-related questions during normal business hours. You emailed at 2 am for a full hour, then posted this review. Asking questions about divorce. We don't do divorces and this is not a law firm and we can not give you legal advice. After, telling you the office is closed and we don't give legal advice nor do we handle divorces. You emailed three more times asking the same questions tonight. You were married in August 2020 and you cancel your ceremony three times. We even gave you free marriage education. Then you email almost three most later asking for a divorce at 2am. As aforementioned we informed you that the office was closed and we don't handle divorces and can't give legal advice. Even though continue to email after that we gave you a legal resource and informed you if you had questions as it relates to marriage we would be happy to help you during normal business hours. This review is simply untrue and she has left this same review on several pages this morning. We value you as a customer and we believe in love and marriage. As stated before praying for you and your partner. But leaving an untrue review is just not acceptable behavior.
“What amazing people! We were nervous working with them because we didn't know how legit they were but they are amazing! My (now husband) and I are both non-Americans but they helped us with everything. We set a date and got married legally through the app. We are just elated because we have been separated for 10 months due to covid and can now finally be together again. I highly HIGHLY recommend them!”
“These people did a wonderful job with everything! My now huspand resides in England & due to COVID 19 we’ve been stuck waiting to be married for a long time. My huspand came across webwed by a advert. We’re so sooooo ecstatic this was legit and they did everything so quick! Super easy process! They always were quick to reply when we had questions etc. I can’t thank them enough for doing this! (: I highly recommend them”
“Thank you so so much, the ceremony was absolutly beautiful. Instructions of how to preform each step were clear, and every question we had was answered quickly. It was a real pleasure to use your services, you are true proffesionals. Everything was perfect.”
