Hi Viki,
Thank you for your fantastic review! Your kind words motivate us to provide top-notch service. We're thrilled you love the item and appreciate your recommendation. Looking forward to serving you again at Wesco Hub! Best regards,
The Wesco Hub Team
Thank you for your fantastic review! Your kind words motivate us to provide top-notch service. We're thrilled you love the item and appreciate your recommendation. Looking forward to serving you again at Wesco Hub! Best regards,
The Wesco Hub Team
Thank you for your fantastic review! Your kind words motivate us to provide top-notch service. We're thrilled you love the item and appreciate your recommendation. Looking forward to serving you again at Wesco Hub! Best regards,
The Wesco Hub Team
Thanks for your fab review and giving us a chance. We're happy to hear you had a positive experience and hope to see you shop with us again.
Warm regards,
WCH team.
Hi Joyce,
Thanks for your fab review and giving us a chance. We're happy to hear you had a positive experience and hope to see you shop with us again.
Warm regards,
WCH team.
Thanks for your fab review and giving us a chance. We're happy to hear you had a positive experience and hope to see you shop with us again.
Warm regards,
WCH team.
Hi Sonia,
Thank you for taking the time to write a review. We greatly appreciate your positive feedback and are delighted to hear that you are satisfied with our service.
We understand your disappointment regarding the damaged bed, and we apologize for any inconvenience caused. We would like to assist you with the issue, but it seems that we have not received a claim from you through our customer service team.
To ensure a swift resolution, we kindly request that you reach out to our dedicated customer service team. They will be more than happy to assist you with the claim process and provide the necessary support.
Please don't hesitate to contact our customer service team at your earliest convenience. We value your satisfaction and want to make things right for you.
Thank you once again for your feedback, and we appreciate your understanding in this matter. If you have any other questions or concerns, please feel free to let us know. We are here to help.
Best regards,
Wesco Hub
“The staff at Wescohub was very friendly and helpful. The products arrived on time as promised and the quality was excellent. Will definitely recommend to my family.”
“Ordered quilt cover was really looking forward to receiving, Only to receive notification item not in stock/sold out. Disappointed. But they apologised and full refund given.”
“The product was excellent. Was not happy that after I paid they wanted photos of credit cards etc. the amount had already been cleared from my bank - finally they accepted the receipt they had sent me - I would use again with ground rules in place - they were quick , truck delivery people excellent”
Dear Kerry,
Thank you for taking the time to provide us with your feedback. We sincerely apologize for any discomfort caused by our payment verification process during your shopping experience. We would like to shed light on the reasons behind this procedure to ensure transparency and enhance your understanding.
To protect both our customers and our business from potential fraudulent activities, we have implemented measures to validate the legitimacy of orders and payment methods. These efforts are crucial in safeguarding your sensitive information and maintaining the integrity of our online platform. While we strive to create a seamless shopping experience, we also prioritize the security and trust of our valued customers.
Please be assured that our payment verification process is only activated in specific cases. Typically, this occurs with high-value orders or when our system flags a potential risk associated with the payment method used. By following internal company procedures, we aim to ensure the utmost security for all transactions.
We deeply regret any inconvenience caused during this verification process. Our intention is to provide a safe and secure environment for all our customers, and we continuously work towards refining our procedures to minimize any negative impact on the overall shopping experience.
Once again, we apologize for any inconvenience caused, and we genuinely appreciate your understanding. We sincerely hope to have the opportunity to serve you again in the future and provide you with an improved shopping experience.
If you have any further concerns or questions, please feel free to reach out to our customer support team. We are here to assist you in any way we can.
Thank you for your patience and feedback.
Best regards,
Wesco Hub Team.
“plans were difficult to follow. should have labelled each part with its number sticker, instead of the method you used. saying which box it was in. had to pull apart several times and reconstruct.”
Hi Kevin, we are sorry that the instructions are not clearly label and thank you for your feedback. We will pass your comments to our supplier to improve the instruction sheets. If you still have difficulty assembling the bed, please call our friendly staff, they will try to assist you the best way they possible.
warm regards,
Sammy
Hi Apurv, we are terribly sorry for the unintended delay that surrounded your order. For reasons outside of our control, our logistics partner we have been using for quite some time and have successfully delivered thousands of orders every month, have had staff shortage and flooding causing delays. We sincerely apologise that your order has been delayed, we are in contact with our logistic partner to escalate the matter and priorities your order. Our team member will provide you update as they become available.
Warm regards,
Sammy
“Ordered 2 race car beds. Expensive by comparison to competitors with expensive delivery. 3 weeks later have not received items. Would not recommend nor would I reorder. Slow service should be published so a buyer selects a different provider.”
Hi Melini, we apologise for the frustrations surrounding your order. Our carrier partners, while reliable and continue to successfully deliver hundreds of orders each day, have admittedly experienced an unexpected spike in demand that is affecting delivery times. If you have already emailed our customer care team for assistance we kindly ask for your patience while we lodge an enquiry and a team member will be in touch with you to updates as they become available.
warm regards,
Sammy
“My product arrived damaged as it wasn’t packaged correctly. However, I received great customer service when I called to explain what happened, offering me a free replacement.”
Hi Emily. Thank you for the review!
We’re glad to hear we could provide you with the service you deserve. Your feedback will be passed onto our team.
Warm regards,
Sammy
“I was happy with your sevice but not happy with the company you chose to deliver the product they sent half of the bed to Perth and it took 4 weeks to get my bed I have heard from other people about Hunter Express and it was all bad”
Hi Heather, Thanks for taking the time to share your feedback and kind compliments to our customer support team. Whilst a large number of our customers have had positive experiences with our delivery partners, we're sorry that you've had a less than happy one in this instance.
Your feedback will be passed onto our delivery partners.
Warm regards,
WCH team.
