Wetrooms Online Ltd Reviews

Name: Wetrooms Online Ltd
Address: Unit 10, Old Hall Road, Bromborough, Wirral
Rating: 4.86

4.9 Rating 537 Reviews

97 %

of reviewers recommend Wetrooms Online Ltd

4.9

Based on 537 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Wetrooms Online Ltd:

Wetrooms Online are the UK's Wet Room Experts, since 2008 we have grown to become the UK's largest dedicated wet rooms retailer, supplying trade and DIY customers.

With a wealth of experience in the wetroom business, we offer unbiased expert help and advice and a 5 star service.

Visit Website

Phone:

0800 280 8008

Email:

info@wetrooms-online.com

Location:

Unit 10,
Old Hall Road,
Bromborough
Wirral
CH62 3NX

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Wetrooms Online Ltd 5 star review on 22nd October 2023

G Gibson

Wetrooms Online Ltd 5 star review on 28th March 2023

B Kirby

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would be happy if I had my order I had to get in touch with you/ Wetrooms to find out when I would get my delivery And not 1-3 days delivery more like 8-9 days if I get it by Friday”

Helpful Report

Posted 7 months ago

Dear Bjarne, Thank you so much for taking the time to share your feedback about your recent experience with Wetrooms Online Ltd. We sincerely apologise for the inconvenience you experienced regarding the delay in delivering your order. This was caused by a supplier error for which they also apologise. Following your conversation with our customer service team we have followed up with the supplier and requested an expedited delivery to yourself. I hope this resolves the issue for you without further delay and we shall monitor the delivery. Yours Sincerely, Mat Whiteley Operations Director

Posted 7 months ago

“Simple website, Smooth ordering process, Fast delivery, Swift follow up, to see all was well, “it was”, in short it was everything a busy joiner needs. I wii definitely use them again. 😊”

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Posted 7 months ago

“Unfortunately had to return my products due to them not being suitable for my en suite anymore but so grateful to Josh he was so helpful. Brilliant customer service, friendly and just went above and beyond to make the process smoother sailing for me. Thank you Josh!”

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Posted 8 months ago

“Excellent Service. Ordered product on the Wednesday, received a phone call the same day to say it was out for delivery and it arrived the next day by 10 a.m”

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Posted 8 months ago

“Fantastic company to deal with can’t rate them highly enough, superb product and excellent service Thanks Wetrooms online ltd”

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Posted 8 months ago

“Good product, great service”

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Posted 8 months ago

“Very helpful. Prompt service. V happy with the products.”

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Posted 8 months ago

“Very responsive over the phone,quick delivery. Highly recommended”

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Posted 8 months ago

“Very fast delivery”

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Posted 9 months ago

“I have been looking for a new trap for my wet room fo ages, after lots of online searching I came across it at Wetrooms, I placed my order and the part was received within 2 working days, excellent service”

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Posted 9 months ago

“Have used this company a couple of times now, very helpful plus a speedy delivery.”

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Posted 9 months ago

“Brilliant customer service. I came across Wetrooms Online via Google and I am so pleased I did. Cliff was extremely helpful over the phone. Service was quick too. I will be recommending to others.”

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Posted 10 months ago

“Great service”

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Posted 10 months ago

“From placing the order to receiving order an absolute pleasure and a dream company to deal with.”

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Posted 10 months ago

Hi Matthew, Thank you so much for your fantastic five-star rating of Wetrooms Online Ltd! We sincerely appreciate your kind words and support. Once again, thank you for choosing Wetrooms Online Ltd. We look forward to serving you again in the future. Kind regards, Mat Whiteley Wetrooms Online

Posted 10 months ago

“Outstanding service from a company which has customer satisfaction at the heart of its service. The quality of the products were excellent with a friendly Customer Service Department ringing me up to advise on the day of shipment that the goods were on their way. The time from ordering online and receiving goods was less than 48hrs. An excellent product range at a very competitive price. The goods were excellently packed and received in perfect condition. Would use this company again for the range of goods available and overall excellence of service”

Helpful Report

Posted 10 months ago

Dear John, Thank you so much for your wonderful 5-star rating of Wetrooms Online Ltd. We really appreciate your feedback and are thrilled to hear that you had an outstanding experience with our company. We always strive to deliver high-quality products at competitive prices, and we're glad that you found our range to be excellent. It's great to know that our fast shipping ensured your goods arrived in perfect condition in less than 48 hours. Thanks again for choosing Wetrooms Online Ltd! Kind regards, Mat Whiteley Wetrooms Online

Posted 10 months ago

“Confusion over delivery, however it was immediately resolved and arrived next day. Can recommend this company.”

Helpful Report

Posted 10 months ago

Dear Clare, Thank you so much for taking the time to rate Wetrooms Online Ltd with 5 stars! We greatly appreciate your positive feedback and are thrilled to hear about your satisfaction with our company. We are sorry to hear that there was a confusion over the initial delivery, but we are glad to know that we were able to resolve the issue promptly and ensure that your order arrived the next day. If you ever need any further assistance or have any more questions, please don't hesitate to reach out. We are always here to help. Thank you once again for choosing Wetrooms Online Ltd and for your kind words. Kind regards, Mat Whiteley Wetrooms Online

Posted 10 months ago

“Great service and communication. Fast response and great product”

Helpful Report

Posted 11 months ago

Dear Chris, Thank you so much for your 5-star rating for Wetrooms Online Ltd! We greatly appreciate your feedback. We are thrilled to hear that you had a great experience with our service and communication. Providing prompt responses and ensuring customer satisfaction is our utmost priority. We are glad that you found our products to be of great quality. Thank you again for choosing Wetrooms Online Ltd! Kind regards, Mat Whiteley Wetrooms Online

Posted 10 months ago

“I was very impressed all round. An excellent website with much useful information. A great range of products at reasonable prices, followed by brilliant service and follow-up.”

Helpful Report

Posted 11 months ago

Hi John, Thanks for taking the time to leave a review of Wetrooms Online, it is appreciated. It is fantastic to know you are 'impressed all round' and found our website full of useful information. We hope to be of service to you again. Kind regards, Mat Whiteley Wetrooms Online.

Posted 11 months ago

“Clear description of item on website, easy to order and delivered as expected. Great service.”

Helpful Report

Posted 11 months ago

Hi Tracey, Thanks for the review of Wetrooms Online, it is appreciated. I'm pleased to know that you found our website helpful and ordering was easy. We hope to be of service to you in the near future. Kind Regards, Mat Whiteley Wetrooms Online.

Posted 11 months ago

“Good quality of liniar shower tray, fast delivery!!!AAA”

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Posted 11 months ago

Hello Vadim, Thank you for your review of Wetrooms Online. I'm pleased to learn you are happy with the linear tray you purchased and that it arrived quickly. Kind Regards, Mat Whiteley Wetrooms Online.

Posted 11 months ago

Wetrooms Online Ltd is rated 4.9 based on 537 reviews