Wetrooms Online Ltd Reviews

Name: Wetrooms Online Ltd
Address: Unit 10, Old Hall Road, Bromborough, Wirral
Rating: 4.86

4.9 Rating 537 Reviews

97 %

of reviewers recommend Wetrooms Online Ltd

4.9

Based on 537 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Wetrooms Online Ltd:

Wetrooms Online are the UK's Wet Room Experts, since 2008 we have grown to become the UK's largest dedicated wet rooms retailer, supplying trade and DIY customers.

With a wealth of experience in the wetroom business, we offer unbiased expert help and advice and a 5 star service.

Visit Website

Phone:

0800 280 8008

Email:

info@wetrooms-online.com

Location:

Unit 10,
Old Hall Road,
Bromborough
Wirral
CH62 3NX

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Wetrooms Online Ltd 5 star review on 22nd October 2023

G Gibson

Wetrooms Online Ltd 5 star review on 28th March 2023

B Kirby

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent product and customer service is second to none.”

Helpful Report

Posted 1 year ago

Thank you Mohammed for your 5 star rating of Wetrooms Online Ltd! We are thrilled to hear that you are pleased with the excellent product and customer service that we provide. We very much appreciate your custom and look forward to providing you with the same great service again in the future. Kind regards, Mat Whiteley Wetrooms Online

Posted 1 year ago

“Good service”

Helpful Report

Posted 1 year ago

Hi David. Thank you so much for your five-star rating of Wetrooms Online Ltd. Kind regards, Mat Whiteley Wetrooms Online

Posted 1 year ago

“After issues with the delivery - be careful as although it says you should get next day delivery it was actually 4 days - then the product arrived and it wasn't what we ordered.”

Helpful Report

Posted 1 year ago

Dear Georgina, Please accept my apologies that your order took a little longer to arrive than is normally expected. You placed your order on 07/06 and we shipped the same day on a next working day service, however we do advertise that delivery is usually 1 - 2 working days, and thus never advertise or guarantee next working day delivery. Disappointingly, the carrier failed to make the delivery within the two working days, but delivered on the 3rd working day @10:17am. Unfortunately due to a packing error with our supplier the box was incorrectly labelled, thus we thought the correct size had been sent, when it was in fact incorrect. Again I apologise for this mistake and the inconvenience it has caused. We have arranged for the correct tray to be sent out to you for delivery within the next 1 - 2 working days, and have also arranged for the collection of the incorrect tray. Kind regards, Mat Whiteley Wetrooms Online

Posted 1 year ago

“Amazing that this company actually answers the phone and has a customer service team that provides a service to customers! Great customer service will be recommending this company and will purchase from these again. Thank you”

Helpful Report

Posted 1 year ago

Hi Paul, Thank you so much Paul for your 4 star rating! We appreciate your positive sentiment about our customer service team and are delighted to hear you plan to recommend us and purchase from us again. We highly value all our customers and this feedback means a lot. Thank you! Kind Regards, Mat Whiteley Wetrooms Online

Posted 1 year ago

“Product is amazing quality and was exactly what I wanted, yes it was a little more expensive than I wanted to pay but you get what you pay for. So pleased with the product and will definitely use you again - 5 stars all round 👏👏👏”

Helpful Report

Posted 1 year ago

Hi Paul, Thank you so much for your 5 star rating. We are thrilled to hear that you found the Merlyn 8 Series Pivot Showerwall to be of amazing quality. We understand that it was a bit more expensive than you wanted to pay, but as you said, you get what you pay for and Merlyn screens are one of the best available. Thank you again for your positive feedback! Kind Regards, Mat Whiteley Wetrooms Online

Posted 1 year ago

“Quality product and received a day after ordering”

Helpful Report

Posted 1 year ago

Thank you so much Alexandra for your wonderful 5 star rating of Wetrooms Online Ltd. We're so glad to hear that you were delighted with our quality product and received it a day after ordering. It is our customers like you who continue to make us a successful online retailer and we are very grateful for your custom! Yours Sincerely, Mat Whiteley Wetrooms Online

Posted 1 year ago

“The customer service I received was awesome. I was patiently dealt with and helped and due to my condition received the product VAT free. I would certainly use this company again. Delivery was super quick. I recommend this company”

Helpful Report

Posted 1 year ago

Thank you for your kind words and 5-star rating, Kay! We're so pleased that you were satisfied with the customer service and that you received the product VAT free. It's also great to hear that the delivery was quick. Yours Sincerely, Mat Whiteley Wetrooms Online

Posted 1 year ago

“Excellent customer service, two wet room trays and a tanking kit all delivered the following day with information given to me for each step of the way. I would happily recommend them.”

Helpful Report

Posted 1 year ago

Dear Stephen, We really appreciate you taking the time to share your positive feedback about our product and service. We are so happy to hear that you received your two wet room trays and tanking kit the following day and that we were able to provide you with the necessary information to carry out the job yourself. We look forward to serving you again in the future. Yours Sincerely, Mat Whiteley Wetrooms Online

Posted 1 year ago

“Easy to order and they followed up with a call to confirm dispatch Very customer focused”

Helpful Report

Posted 1 year ago

Hi Alan, Thank you so much for the five-star rating. We appreciate your feedback about our easy ordering process and customer focus. We look forward to serving you again in the future! Kind regards, Mat Whiteley Wetrooms Online

Posted 1 year ago

“Friendly, helpful staff who were quick to respond and provided good advice. Highly recommend.”

Helpful Report

Posted 1 year ago

Thank you so much Paul for the five star rating! We really appreciate your kind words about our friendly and helpful staff who were quick to respond and provide good advice. We are so glad to hear that Wetrooms Online Ltd made your experience a pleasant one. Mat Whiteley Wetrooms Online

Posted 1 year ago

“Great service very helpful Good product 5* all around”

Helpful Report

Posted 1 year ago

Thank you for your 5 star rating about our service and product, We appreciate that you made Wetrooms Online Ltd your go-to shop, your support is highly valued by our team. Thank you!

Posted 1 year ago

“Competitive price, arrived on time, good quality, good service, used them before and will again.👍”

Helpful Report

Posted 1 year ago

Thank you, Robert, for giving Wetrooms Online Ltd a 5 star rating 👍 We really appreciate your Order.

Posted 1 year ago

“I ordered a shower former tray and everything arrived within 2-3 days, super fast service. We didn't carry out the job straight away, but when we inspected the tanking kit some time after the delivery we noticed it had leaked in transit, this was reported to Josh and he was so helpful and said if we could send a photo they would send out a replacement tanking kit the next day. Would highly recommend this company for former trays and tanking kits, despite the issue with the tanking kit I can't fault them.”

Helpful Report

Posted 1 year ago

Hi Robert, Thank you so much for your five-star rating of Wetrooms Online Ltd. We really appreciate your custom and are delighted to hear you're happy with our fast service. We are sorry to hear that the tanking kit leaked during transit, but we are glad to see that Josh was on hand to help. We look forward to continuing to provide you with excellent customer service and high quality products in the future. Kind regards, Mat Whiteley Wetrooms Online

Posted 1 year ago

“Thanks for a great service! Very helpful and answered phone quickly both times I called. Knowledgeable staff. Fast delivery - dispatched same day and arrived next day!”

Helpful Report

Posted 1 year ago

Hi Simon, Thank you so much for your 5 star rating of Wetrooms Online Ltd. It means a lot to us that you would take the time to leave such kind words. We are so glad that you found our service to be great and that our staff were knowledgeable and helpful, and the order was delivered quickly.

Posted 1 year ago

“Fast and reliable delivery”

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Posted 1 year ago

Thank you so much for your 5-star rating, Pardeep! We really appreciate your kind words about our fast and reliable delivery.

Posted 1 year ago

“Wetrooms online were brilliant price ! not to be beaten service and the fact that they kept in touch with me right up to the materials arrival on site. I can’t thank them enough.”

Helpful Report

Posted 1 year ago

Thank you so much Stuart for your amazing 5 star rating of Wetrooms Online Ltd! We are so pleased to hear that we were able to give you great service and kept you updated along the way. We strive to give all our customers the best experience we can. Thank you!

Posted 1 year ago

“They would say it will be delivered in 2 days and it did”

Helpful Report

Posted 1 year ago

Thank you so much, Stuart, for your 5-star rating of Wetrooms Online Ltd. We really appreciate your positive feedback. We are delighted to know that our promise of delivery in two days was met. Thank you again for your continued support!

Posted 1 year ago

Thank you Stuart for the 5 star rating of Wetrooms Online Ltd! We are pleased to hear that our delivery was on time, and that you continue to be a returning customer. We really appreciate your support!

Posted 1 year ago

“I am so impressed with the service provided by Wetrooms Online. Our order had been damaged in the post so I contacted them immediately. Within the hour I had received a response, and a replacement part was sent out the next day. We received this intact the following day. Their Customer Care and After Sales Servise is second to none. I would highly recommend. Isobel Wood”

Helpful Report

Posted 1 year ago

Thank you so much for your amazing 5 stars rating and kind words, Isobel! We pride ourselves on excellent customer service and after sales service and are glad to hear that we've met your expectations. We appreciate your recommendation and hope to serve you again soon.

Posted 1 year ago

“Great product, service and delivery,,,first class customer service,,,will definitely use again next time.”

Helpful Report

Posted 1 year ago

Hi Richard, Thank you so much for giving Wetrooms Online Ltd a 5-star rating! We really appreciate you taking the time to share your positive experience. We are delighted that you were pleased with the great product, service and delivery as well as the first-class customer service. We and we look forward to serving you again in the future! Kind regards, Mat Whiteley Wetrooms Online

Posted 1 year ago

Wetrooms Online Ltd is rated 4.9 based on 537 reviews