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Wetrooms Online Ltd Reviews

4.9 Rating 537 Reviews
97 %
of reviewers recommend Wetrooms Online Ltd
Company Reviews Product Reviews
1
 Questions Metrics Info
4.9
Based on 537 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
95%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read Wetrooms Online Ltd Reviews

About Wetrooms Online Ltd:

Wetrooms Online are the UK's Wet Room Experts, since 2008 we have grown to become the UK's largest dedicated wet rooms retailer, supplying trade and DIY customers.


With a wealth of experience in the wetroom business, we offer unbiased expert help and advice and a 5 star service.

Visit Website

Phone:

0800 280 8008

Email:

info@wetrooms-online.com

Location:

Unit 10,
Old Hall Road,
Bromborough
Wirral
CH62 3NX

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A
Verified Reviewer
“Excellent service. I wish all companies from your customer care. Thank you”
Helpful Report
Posted 1 year ago
G Woodhouse
Verified Reviewer
“I was able to arrange a delivery slot to suit when I was able to be at home”
Helpful Report
Posted 2 years ago
S Needham
Verified Reviewer
“Excellent customer service with a personal call to apologies for late Friday delivery. New delivery arranged for Saturday morning which arrived as promised.”
Helpful Report
Posted 2 years ago
E Macleod
Verified Reviewer
“Ordered Thursday afternoon. Arrived in Edinburgh Friday lunchtime after a phone call on Friday morning to confirm arrival time and offer advice and installation help if needed. Excellent Customer service. Will certainly recommend to others and use again.”
Helpful Report
Posted 2 years ago
N Leka
Verified Reviewer
“I've ordered few times and each time has been great. Staff very helpful and delivery has been been prompt Really enjoy the experience, competitive prices and good service So far can't fault them”
Helpful Report
Posted 2 years ago
J
Verified Reviewer
“Well, sent of my own cost back as service not provide free return. As the company not take of customers of return you will not guarantee that parcel will delivered undamaged. So in my case post office did not supply fragile stiker they wrote on the box to make sure delivered in the same condition. So for that company will charge 10% value of the returned item. Where not say any in term and conditions of charges and %. Dissapointed NB! before order make sure you know what you order to prevent refund. Company not care what receive and how customer will send. As not any sign on the box will not guarantee of delivery condition. If any note provided on the package will not guarantee of full refund. Shame that customer not right in this days. Shame to company.”
Helpful Report
Posted 2 years ago
25 Nov 2022 Hi Julia, Unfortunately the item you returned has been drawn on with a marker pen in a number of places on the packaging. When you requested a return we sent you a copy of the terms and conditions for a return , there is states : "Reasons for rejection/deduction in refund include, but are not limited to: Original packaging not present or excessively damaged/ripped, item modified, cut or marked by user " Because the outer packaging was heavily marked it means we can no longer sell this as new and your return is subject to 10% restocking charge. We do provide full refunds on returns however this is conditional that items are returned complete and in resalable condition . Your return was also incomplete and missing the drain, we will issue your refund as soon as the drain has been returned. If you have any questions or would like to discuss further we are here to help on 0800 280 8008. Yours Sincerely, Josh Eichelsheim Wetrooms Online
Posted 1 year ago
P
Verified Reviewer
“They had what I was looking for, for a fair price and it was delivered fairly quickly.”
Helpful Report
Posted 2 years ago
D
Verified Reviewer
“Great service, shower tray arrived next day, even had a courtesy phone call thanking me for the order and checking if I had any questions - would highly recommend!”
Helpful Report
Posted 2 years ago
P
Verified Reviewer
“Excellent customer service and delivered on time. Product had corret instructions for a competent diyer (i.e. me) to fit without problem.”
Helpful Report
Posted 2 years ago
C Skiffington
Verified Reviewer
“Was having difficulty checking out online, called office and a guy called cliff answered all sorted within seconds, then another colleague called me later to say parcel been dispatched and received the next morning. Absolutely excellent service, would recommend to anyone”
Helpful Report
Posted 2 years ago
M Sheard
Verified Reviewer
“Brilliant service very quickly delivered.”
Helpful Report
Posted 2 years ago
Z Pogorzelec
Verified Reviewer
“Really pleased with the service. Ordered and received a call same day confirming order had been shipped. Delivery was unexpectedly delivered in two parts, emailed as I was worried the 2nd half had gone missing to which I received a response right away. All delivered and happy now. Would use again.”
Helpful Report
Posted 2 years ago
M
Verified Reviewer
“Always had a good delivery service from Wetrooms Online”
Helpful Report
Posted 2 years ago
M Binks
Verified Reviewer
“Great website , excellent followup.”
Helpful Report
Posted 2 years ago
M
Verified Reviewer
“Fast delivery, well packaged.”
Helpful Report
Posted 2 years ago
A Lewis
Verified Reviewer
“Great service from a good company. Keep it wetrooms online. Ashley Lewis”
Helpful Report
Posted 2 years ago
V Allington
Verified Reviewer
“Very helpful on the phone and easy purchase on line”
Helpful Report
Posted 2 years ago
A Slaven
Verified Reviewer
“Great company to use for wetroom trays. Josh is so helpful when calling.”
Helpful Report
Posted 2 years ago
A Outram
Verified Reviewer
“Thanks so much for your help and very prompt delivery. All up and running.”
Helpful Report
Posted 2 years ago
K
Verified Reviewer
“Awesome service. Now on my approved supper list.”
Helpful Report
Posted 2 years ago
Wetrooms Online Ltd is rated 4.9 based on 537 reviews
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