“I have purchased a good number of items at Wolf 4x4 in the last few years. I had suspension, Bull Bar, winch and airbag suspension support fitted at the Wolf 4x4 workshop. I can't fault their service and quality of workmanship. I will be back for sure.”
“Selling a product they didn't have in stock. Told me it was going to cost an extra $150 to receive the snorkel or I could get a refund. I choose the refund and then had to email them several times to find out when my refund was going to be processed.”
“Wolf was very helpful and ordered in recovery points I was chasing in a timely manner and followed up with me when they arrived, I'll use these guys again.”
“It took 13 months to get my Wheels delivered. Understand there are global issues but the communication was shocking until Kail came on the scene. For over a year, he was the only one to call me. In the end, ICON sent 4 correct and one incorrect wheel and I am still waiting for a resolution to this issue. Because of the lack of information, I found it hard to trust Wolf so I sent Ash a big email outlining the issues....which was ignored. the updates I was getting were not consistent eg: "They are in the yard ready to ship" but the next time I called they were "in line in the US waiting to ship"... each person (except Kail) blaming someone who has now left the company. So while ICON may have stuffed Wolf around.... it's hard to tell who is responsible for my poor customer experience. When the goods definitely arrived at Wolf, it was a quick and easy dispatch and they got here in good time. Love the rims!”
“It took SEVEN MONTHS or my order to arrive in full (after paying for it in full) ! Part of it took 3 months, the other half 4 further months. What gives this rating just 1 star is not that it took so long, it was the lack of communication from Wolf 4x4, if I didn't chase it, I didn't know. And even after chasing it up, there was NO follow-up from Wolf, I had to follow up to find out the answer. Very poor service.”
“I am still awaiting the order to be completed.
I was assured that recovery points and sump bash plate were included with the bar.
When I placed order delivery was included.
Then told I had to pick it up.
Then…. After a day trip and an hour to unwrap it, turns out they give me the wrong bar.
Opposite lock delivered the correct bar a few days later.. but no recovery points or bash plate.
I’ve been dealing with Tristan.. he tells me he will sort it out… Still nothing…,
Very disappointed!!!
I intended to let a lot more of you guys….
I only give one star as zero was not available”
