“This might be my favourite product - I have multiple little bottles scattered through my car, pole bags, bathroom, kitchen. Now I just hand them to friends if I see one when they're around. THE BEST.”
“The pole I purchased is nice and was a somewhat easy set up, the measurements on the website for the pole was a little confusing and I will now need to purchase another extension for it.”
“User-friendly site, super easy to navigate awesome descriptions for products. FAQ was really handy and checkout was super easy.
(I do wish restocks happened more often, and that I could buy pole crash mats off the site but that’s not enough for a loss of stars)”
“The pole is amazing and solid, it’s impeccable.
However, the shipping isn’t the best, it took 3 weeks to receive from Sydney to Brisbane, really tired me out from checking the shipping status everyday. Maybe changing other cooperate shipping company would be better for your business.”
“I never received my delivery currently trying to chase it up with the company that delivers however on their end the delivery has been completed.
Very sad about this as I was looking forward to getting my pole.”
“Ordered my XPert Pro and couldn’t be happier with it. I can’t believe how fast the delivery was.. it literally arrived 2 days after ordering. 😄The team took a good couple of days to respond to my enquiry, but when they did it was really helpful, and I had all of the information I needed to order the right pole for me and my space. If you’re thinking about buying a pole, just do it. 🙂You won’t regret it. Highly recommend X-Pole. Super high quality product. 👍”
“Your people are great at responding just wish you could talk to someone before buying the pole l needed a few questions answered but l just went ahead they emailed me eventually
Thanks for the poke cheers jo”
“Best ever!!! bought a brass 45mm xpert pro - grippy but still slidey- 100% recommended . The easy change from static to spin is amazing- took me a few goes to learn to do it right though lol
I am in such love with my new pole (her name is Celine/Sabine haven't decided yet) 🤪🤣 my first x pole after having cheap ones. (Don't bother about the cheap ones they suck) love the brass golden look so beautiful xxxx”
“Product took too long to be despatched, with numerous follow ups which their responses were extremely vague. In total waited over 2 months for an extension, very frustrating”
Hi Tahlia, we are truly so sorry our communication came across as vague.
Unfortunately, due to our warehouse move our systems have been integrating so our team and the new warehouse are still in the process of learning all the new software. This is why we may have come across as vague as we did not have access to all our system's information to provide you with in-depth details regarding your order. We are sorry this was not better communicated with you!
We have sent you an email to follow this up with you :) 💜
Hi Kalei! Our warehouse move caused some lengthy delays so we are really sorry for the long wait!
We have sent you an email to follow up regarding your order :) xo
