Xeric Watches Reviews

Name: Xeric Watches
Address: 180 N University Ave, #270, Provo, Utah
Rating: 4.52

4.5 Rating 1,479 Reviews

89 %

of reviewers recommend Xeric Watches

4.5

Based on 1,479 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was supposed to receive the watch in December but here it is February. Says that it has shipped but tracking info doesn't keep updated. I have always followed Xeric but I'm highly disappointed. May change whenever it arrives but for now, I'm not impressed”

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Posted 3 years ago

“The watch never arrived. My attempts to contact someone via email went unanswered. There’s no phone number available to call and speak with anyone.”

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Posted 3 years ago

Hi Thomas! I'm so sorry you haven't been receiving our emails. Can you check your spam folder to see if the emails we sent on Dec 28th, Jan 10th, and Jan 21st are in there? Your Tourbillon is a pre-order watch and isn't set to be shipped until March, as we've stated on the product page. I apologize for any confusion about that. Of note, any time an order is unshipped, you're welcome to request a cancellation and refund. Unfortunately, the chargeback process does take a lot more time. If you wanted a refund, we're happy to assist with that right away. You'll just need to close the chargeback and provide proof. Then I can refund. If you prefer to keep the chargeback open, it can take up to 60 days to be resolved. Please feel free to email or call our team at 925-820-4302. Hope to hear from you soon!

Posted 3 years ago

“The watch was delivered scratched. Total disappointment. Now I have to go through the steps of returning and replacing. Bomber”

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Posted 3 years ago

“Still haven't received the watch.”

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Posted 3 years ago

“Poor case and glass quality. Very disappointed by these basics for watch.”

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Posted 3 years ago

“My watch is over 2 months late”

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Posted 3 years ago

“Bought it months ago and it never came!”

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Posted 3 years ago

“After waiting 10 months the watch was allegedly shipped, lost and when given the option of replacement or refund I requested replacement... then I was advised "SORRY OUT OF STOCK" yet I get the same watch advertised every day but if I want to buy it now it is full price .. Thanks, Xeric Top Notch.”

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Posted 3 years ago

“STILL NO WATCH RECEIVED YET.”

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Posted 3 years ago

“Still waiting to receive my order. The order has been delayed no due to manufacturing issues. I also see based on customer reviews there is a problem with the ring that holds the choice of displays in place slips and moves when wearing the watch. This seems to be a problem from multiple reviews.”

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Posted 3 years ago

“I love the variety but delivery window is huge and based on my experience, not time telling worthy.”

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Posted 3 years ago

“J’ai commandé la montre en novembre 2020, 1 an plus tard je ne l’ai toujours pas …”

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Posted 3 years ago

“I bought the watch in may. They said I would receive it by September at the latest. It’s now November and I still don’t have it. I’m starting to wonder if I got swindled.”

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Posted 3 years ago

“I HAVE NOT RECEIVED IT I HAVE BEEN PAYING ON THIS SINCE MARCH!!!! I DONT HAVE THE WATCH YET!!!!!”

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Posted 3 years ago

It looks like our customer service team has been corresponding with you and giving you updates on your Vendetta! Your pre-order item should be shipping before the end of the month. If you have additional questions, we'll be happy to assist you at contact@xeric.com !

Posted 3 years ago

“Watch strap showing delivered to Germany..I love in Ireland, so no strap for me!”

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Posted 3 years ago

Hi Jason, Thanks for your review. As you know from our Customer Support correspondence with you, The United State Postal Service (USPS) recycles tracking numbers. Once the number has been reassigned to a new shipment, the tracking should being to update within 48 hours. Unfortunately, that has not been the case lately. Rest assured, we have confirmed with our warehouse that your tracking number has been assigned with your correct shipping address and information. We have a large number of customers experiencing this same delay in getting any tracking information. Many customers never received any tracking updates but received their watch. It seems like the shipments are on their way, but their tracking is not being provided to us. If for some reason you do not receive your shipment, we can assist you with activating Route Package Protection to cover your shipment. We appreciate your continued patience. Please do not hesitate to let us know if you have any additional questions or concerns via our Customer Support correspondence.

Posted 3 years ago

“Watch arrived with damage strap and the watch doesn't save time correct because a defect.”

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Posted 3 years ago

Thanks for your review. Sorry to hear that your watch was defective. If you are having trouble you can contact@xeric.com.

Posted 3 years ago

“I will give you A comment after I got my package.”

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Posted 3 years ago

“Sorry but I'm a little bit disappointed. I was expecting something more special. The difference with the same model automatic is huge.”

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Posted 3 years ago

Hi there! Thank you for the comments and feedback! Our automatic version does offer different features and lume, which is part of the reason it's a little more expensive. If you wanted to return the quartz version, we are happy to assist you! Just email our team at contact@xeric.com

Posted 3 years ago

“Was a surprise watch, didn't like, doesn't worth the price paid. Tried to return and not return accepted. Stay away for this company. Don't buy from them, period.”

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Posted 3 years ago

“The clock I received was broken. This company does not accept exchange or refund.”

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Posted 3 years ago

Hi there! Oh goodness we're sorry to hear about that issue! Of course we accept returns and exchanges if an item was received broken! It looks like we handled the replacement and shipped it out already. Please let us know if you're not receiving our emails. You can reach us at contact@xeric.com

Posted 3 years ago

Xeric Watches is rated 4.5 based on 1,479 reviews