Xeric Watches Reviews

Name: Xeric Watches
Address: 180 N University Ave, #270, Provo, Utah
Rating: 4.52

4.5 Rating 1,479 Reviews

89 %

of reviewers recommend Xeric Watches

4.5

Based on 1,479 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On the whole I'm pleased with my purchase however I'm disappointed that an issue brought up by previous purchaser's. About the non locking rotational time dial has still not been addressed yet. Also would have been nice to have been told that the watches were manufactured in Hong Kong this is why my score is a 3 star and not higher.”

Helpful Report

Posted 3 years ago

“The wondering hour watch is great in many ways. The hour dial unfortunately has no pull safety so it constantly changes time as you wear it. You have to adjust it every time you look at the time. Kind of a major miss for a time telling device. It is a bargain and a fun piece to wear. This has to be addressed.”

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Posted 3 years ago

Thank you for your feedback James! We really appreciate it. We'll definitely pass this along to the design team! Thanks for supporting Xeric!

Posted 3 years ago

“it had a very strange billing information?,4 times the same bill for $197.80. that' a lot of profit for a $999 watch,unlees the billing is wrong. but it looks great,and the automatic piece of it charses quik. i'm not sure howe to chance the batteries on the quarts side clocks,because it is not specefied on the online manual.”

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Posted 3 years ago

“Still haven't received what I ordered so difficult to give a good review. Probably a US Postal service but still waiting. Otherwise I got great service from Emily”

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Posted 3 years ago

Hey Iannick! I hope we were able to solve the issue for you and please let us know if you need anything else! Thanks for being a great customer!

Posted 3 years ago

“Watch is excellent and looks great.”

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Posted 3 years ago

“Styling and overall quality is excellent. Lume is nearly non-existent, which is disappointing on such a cool watch.”

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Posted 3 years ago

Thanks for your feedback and shopping with us! The Lume does need to be charged in order to wrk effectively. We will have our Customer Support Team send you an email with instructions on how to do so.

Posted 3 years ago

“Has not arrived yet. Should I be worried?”

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Posted 3 years ago

Hey Steve! Sorry the tracking wasn't updating! Please let our customer service team know if you still have not received that shipment. We'll be happy to look into this! Just email contact@xeric.com

Posted 3 years ago

“They're great at creating interesting looking watches, but customer communications is a weak point”

Xeric Watches 3 star review on 3rd May 2021

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Posted 3 years ago

“The hour blocks are partially obscured by the curved arch so you can't see the incoming hour until 2-3 min after the next hour. Small detail but you would have been seen in the prototypes.”

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Posted 4 years ago

Thanks for the feedback, Richard! It's definitely a learning process when we have new designs. We love the suggestions so please keep them coming! We appreciate your support!

Posted 4 years ago

“The Xeric brand keeps its commitments, Xeric watches are original and produced with care. The design of Xeric watches is a bit too American for the tastes of European customers”

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Posted 4 years ago

“Leider wurde die noch immer nicht geliefert. 😞 FG Jürgen Neuhold”

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Posted 4 years ago

Hi Jurgen, Your tracking recently updated to show that your watch has just arrived in Austria. I'll send you the tracking link in a separate email. Thanks for leaving a review!

Posted 4 years ago

“The watch is great! My husband loves it, except for the fact that the face scratches VERY easily. For the cost, I feel like it shouldn’t scratch as easily as it does.”

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Posted 4 years ago

“I LOVE THE WATCH BUT I WAS VERY DISAPOINTED FROM THE SHIPMENT. I GOT THE WATCH 60 DAYS AFTER THE ORDER. I WANT TO ORDER ANOTHER ONE BUT I THINK I DESERVE A DISCOUNT. THANK YOU”

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Posted 4 years ago

Xeric Watches is rated 4.5 based on 1,479 reviews