Xeric Watches Reviews

Name: Xeric Watches
Address: 180 N University Ave, #270, Provo, Utah
Rating: 4.52

4.5 Rating 1,479 Reviews

89 %

of reviewers recommend Xeric Watches

4.5

Based on 1,479 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Haven’t received the watch, DHL’s customs agency is worthless, no status updates yet”

Helpful Report

Posted 2 months ago

Hey Abraham, We're sorry to hear you haven't received your item yet. It looks like your tracking link is still actively updating. Duties were owed on this shipment back in December. Usually, you can click directly on the tracking to arrange payments through the carrier website. Since the window to pay duties has closed, the carrier returned the item back. I do apologize. Please feel free to contact our customer service team for assistance at contact@xeric.com

Posted 2 months ago

“THEY TAKE TOO LONG TO SEND THE PACKAGE, I HAVE NOT RECEIVED IT YET FOR ALMOST 3 WEEKS”

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Posted 4 months ago

Hi Juan! We are so sorry to hear the courier has experienced some delays during transit. Transit times might also increase depending on the volume of the shipping carrier at this time. Since we are at peak shipping season, there is the potential for additional delays with shipments all over the world. We do apologize for the inconvenience. It does look like your tracking shows that it is in PR as of today so we hope it arrives to you safely and quickly! For now we recommend monitoring your tracking. We appreciate your business! Please feel free to contact our team if you have any additional questions or concerns and we'd be happy to help!

Posted 4 months ago

“The crystal is scratched/scuffed after 1 wear with long sleeves. The watch will be unwearable in the summer. Super disappointed- it was a 10th anniversary gift for my husband and one he’s been waiting for for years.”

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Posted 4 months ago

“I am very disappointed, small lume is only on the hands, at night it is practically invisible. very poorly legible clock during the day nad at night. Time delays need to be corrected from time to time. I do not recommend this watch”

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Posted 8 months ago

Hey Karol! Thank you for your review! We wanted to mention that this timepiece is an automatic and does require regular winding to keep time. Our team is always happy to assist you and they can also be reached at contact@xeric.com If you do need additional help with your return, please let us know!

Posted 8 months ago

“The pictures are misleading. My watch only has the hands luminous, not the numbers, like the picture leads to believe.”

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Posted 9 months ago

“When I bought this, I knew that it was "different" but it's ridiculous. It doesn't look good and it doesn't tell time.”

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Posted 10 months ago

“Sent watch late and I received the watch cannot function can I exchange a new model thank u”

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Posted 10 months ago

Hello there, By chance have you been able to review the manual? This watch does not feature a seconds hand, so it can be hard to tell if it's working right away. Our customer service team additional information via email. Please let them know if you continue to have any troubles with the timepiece. They are happy to assist you.

Posted 10 months ago

“Still did not received my watch”

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Posted 1 year ago

Hello there! Our apologies! It looks like our team has been emailing with you and offered a replacement for your lost or stolen item. We do appreciate your patience while we work to resolve that for you!

Posted 1 year ago

“watch boxes are in poor condition”

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Posted 1 year ago

“Trusted store. Watch delivered”

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Posted 1 year ago

“The watch stopped working after 30 minutes”

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Posted 1 year ago

“I can’t say much I never received the watch after some comunications via email they desappeared I am very disappointed I want my money back..”

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Posted 1 year ago

“I wanted a wandering hour watch such as the Uwerk and others. But pricing for that watch is very prohibitive, even if you are well-heeled. I saw the Xeric and the high-resolution images made the watch stand out and look impressive. I placed my order for the Scrambler in Aqua Blue. With the 10% off I was excited and awaited delivery. When the package arrived and I picked it up and my 1st thought was ...OH NO, Because the box seemed to be very lightweight as if there was nothing inside. Got inside, opened the box and was immediately disappointed when I removed the watch from its package. My suspicions were confirmed. This was a very inexpensive watch made with a Japanese movement. The case although well done was a very lightweight material, with no heftyness to it at all. Despite having an exhibition rear, the timepiece disappointed me in the following areas: Presentation Quality Feel Weight of materials (I like a somewhat heavy watch) Quality of materials The appearance longevity After trying on the watch it did not match the presence of my Certina or any of my Omega Chronos. I also have a H2O GMT and the Xeric was no match. Even some of my Invicta automatics gave off a better visual presentation and feel when worn. So in the end it was not a timepiece that I would show off to my buddies who are also collectors. I have approx 18 timepieces and was hoping to add two of the Xeric's to my collection, the Scrambler and the Vendetta II, of which the latter looks impressive and bold. But my experience with the scrambler has thwarted any future purchases from this brand. Perhaps if the prices were in the low hundreds it may be worth a second look. But in this case, this timepiece has looks only and nothing else. For the collector who appreciates good craftmanship and wants something he is not only proud to own, but proud to wear the Xeric falls short of expectations, way short and at that price point. D. Cooper II”

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Posted 1 year ago

“Item never received. I’ve sent an email to xeric but haven’t heard back.”

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Posted 1 year ago

Hello Saumya, As noted on our website, we do answer emails in our of receipt, but not outside of business hours. Generally within 24 hours, and we also have live chat available if you require a response sooner. An agent has sent an email to confirm your shipping address and provide additional follow up information.

Posted 1 year ago

“After having paíd for a fast delivery service, as of today, I have not received the watch, nor have any onfo on its current locación Thanks for cetrino back to me Alfonso”

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Posted 1 year ago

“Be happy to write a review however, you won’t post it. I chose the automatic mystery, watch deal and received one of the watches that I’m sure that you can’t sell that square ugly calendar looking thing I am very impressed with everything else you have however, this hunk of unsightly Mass it’s just going to get tossed in the dumpster if I can’t return it for something that I would be proud to show off”

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Posted 1 year ago

Hello Ron, Thank you for your review. Please note that we do not control the moderation of reviews on this site. As mentioned previously in emails, all mystery items are listed as final sale. As a first time shopper, I would definitely recommend purchasing one of the items you prefer in advance of mystery sale items. If you need some assistance choosing a new model, we are happy to assist you, however, mystery items are still all final sale. It's part of the special discount and deal we offer with that SKU.

Posted 1 year ago

“我前後共購入5塊這品牌的手錶，這是體驗令人最失望的一次，最後我兩天後到香港的鐘錶小店維修花了我300港元。现在能否成功向 Xeric 討回也成疑呢！”

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Posted 1 year ago

“The watch is a pretty thing with many little nuances that make it an interesting piece. Unfortunately, those are the only good things I have to say. The winding mechanism is stiff and the crown is tiny, making it extremely difficult to wind. The design sacrifices useability, readability, and wearability significantly. It stopped running and I lost my ability to wind it”

Helpful Report

Posted 1 year ago

Hello David! Sorry to hear about that! It looks like our team is working with the repair center to get updates on your timepiece! Someone should be in touch with you shortly!

Posted 1 year ago

“Super slow shipping, almost a month and haven't received anything other than the email requesting a review. So here's the review, 0 stars would not recommend.”

Helpful Report

Posted 1 year ago

Hello Chris! Sorry to hear about the slowness of the shipping. We do offer faster shipping methods for international customers. I do see that you had also purchased the insurance. If you do not receive tracking updates on that item this week, please email our team to file a claim for a replacement.

Posted 1 year ago

“The design of this watch misses a very important feature: arrow head pointing to the minute mark. The watch could not tell us the minute of current time. We could only know that it is around that 5 minutes near the big number on the hour disc. I found that the minute arrow head does exist in other XERIC’s watches, but just not in Triptych. There are other design elements which makes this watch look like a toy. I do welcome XERIC to approach and discuss with me in this regard. Michael SIT FHH Watch advisor Watch collector”

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Posted 1 year ago

Hey Michael! Thanks for your feedback and for leaving a review! We appreciate your support and comments! If you're unhappy with chosen model, you're always welcome to return it!

Posted 1 year ago

Xeric Watches is rated 4.5 based on 1,479 reviews