Xeric Watches Reviews

Name: Xeric Watches
Address: 180 N University Ave, #270, Provo, Utah
Rating: 4.52

4.5 Rating 1,479 Reviews

89 %

of reviewers recommend Xeric Watches

4.5

Based on 1,479 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Strap was okay, not what I expected. Wish there was a better selection.”

Helpful Report

Posted 2 weeks ago

“had one years ago but haven't bought once since, i was dissapointed in the manfucature and movement iun the original halograph. if anything, the idea of an automatic wandering hour, with a better power reserve and more minimalist display would be worthing looking at. the dials are too chaotic tall.”

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Posted 2 months ago

“I really wanted to love this watch (Jettison). I eagerly waited on its arrival and after unpacking I didn't feel like the watch is worth the money. Maybe it will grow on me but I feel like the crystal is hard to look through and the combo of white hands and white dial and silver subdials is really suboptimal. That part is obviously on me for choosing it but I think maybe it is a design flaw. What is outstanding is the lume, no question. And it wears very comfortable. I guess the movement is also beyond doubt a quality quartz chronograph. My main concern is that it is such a niche brand and watch that I will never be able to sell it even at cost. So I will just hang onto it for a while and see wether demand sparks up in the future. I am sorry if the criqtique may sound harsh but that is how I honestly feel about it. I have buyers regret. I am in no way saying it is Xeric's fault though. It was my choice. Maybe I will get over it and enjoy it when spring kicks off and I get to wear it in sunlight.”

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Posted 2 months ago

“I bought a watch from them... i had to pay import taxes, and i contacted them to order some additional links for the bracelet. They told me "we don't have them, can you buy a different bracelet?". The watch itself is wonderful. I love it. But the experience was much less than stellar. A real shame.”

Helpful Report

Posted 2 months ago

Hello Andrea! Thank you for your review. Since the item purchased was a brand new model to our site, that is correct that we do not have parts or extra links, only the straps the watches come with. All straps do fit between 5 1/2 inches up to 8 1/2 inches. You are welcome to inquire in a few months as we may have parts in our warehouse by then.

Posted 2 months ago

“Hours counter for the chronograph function is stuck at 3 hours. Won't return to 12 o'clock position. Color is nice.”

Helpful Report

Posted 3 months ago

Hey Brandon! Thanks for your review! By chance, are you following the manual instructions for time resetting on that chrono function? We keep all manuals posted on the website directly if you ever need that. There will be step by step instructions listed. I hope that helps!

Posted 3 months ago

“I backed the Invertor II crowdfunding campaign. The watch is beautiful, unique and well-made. I love the concept and design and feel it was well-executed. Unfortunately, the colorway I chose, (Vintage Mint) does not match the photos; the time display wheel is a much more vivid mint green color and does not match the lume on the rotor which is a paler green color. This was not communicated by the brand during the campaign, and had I been aware of it I might have chosen a different colorway. In my opinion, the brand should update the product listing with more accurate images. Still, I'm happy with the purchase despite this issue and am happy to continue supporting the Xeric brand. If you purchase this specific watch, be aware that what you will be receiving is truly mint green, not the pale off-white color with a hint of green shown in the prototype photos. If you're aware of this and it is what you want, I'm confident you'll be happy with the purchase.”

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Posted 3 months ago

“I have nothing to review about this watch at this time thank you”

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Posted 4 months ago

“Love the watch but not impressed with how much I had to push for information on delivery and status of the iteam at all”

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Posted 4 months ago

“The last watch purchased had to be returned as it did not match up to my collection of 800 watches. The description listed on the website didn't match the real world item received.”

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Posted 7 months ago

“The Trappist-1 is beautiful... but... The date is impossible to read. It is sunk in a tiny hole, and there is never enough light to see it. In addition, even after leaving it exposed to light for a week, other than the main hands, the rest does not really glow in the dark. I'm not crying over it, but I am disappointed.”

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Posted 8 months ago

“Fun watch at a reasonable price. Only thing is, the “leather” strap is definitely not leather. It feels like some kind of compressed foam. I had an extra leather strap I put on it and have included it in my rotation.”

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Posted 11 months ago

Hey there! Thank you for your recent review! The strap is 100% leather. There is no foam or filling in the strap. Sometimes you may feel a little bit of the wax that coats the leather to protect, but definitely 100% genuine. Hope that helps and thank you for your support!

Posted 11 months ago

“I was tempted by the "mystery watch", and on paper it looked like a great deal. Not sure what to do with a bright orange, super thick watch. I would have traded and upped the ante to spend more on something I thought would make a good graduation present, but they were like "no deal" I went to ebay and to my chagrin there were plenty of examples some new - some from the Xeric website - that were less than what I paid I may yet sell on ebay understanding I won't get my money back. Xeric has some very interesting looking watches, but I suggest you spend 20 minutes comparison shopping. I assure you that you will get a better deal on ebay. I will take my lesson like I deserve it - my grandma told me if I try and get something for nothing, that's just what I'll get - So, I'll take my lumps and there will be one fewer return customer on Xeric”

Xeric Watches 3 star review on 7th March 2024

Helpful Report

Posted 1 year ago

Hey Paul! My apologies, but all mystery purchases are final sale as noted on the website. We just try to maintain the same message for all customers, to be fair. The mystery items are a random mix of current stock, on a discount and much lower than retail value. Hopefully you can enjoy it after all!

Posted 1 year ago

“I like the concept of the watch, but I'm deeply disappointed with the quality of the lume on my watch. When I looked at the site, the images show the numbers light up in the dark. This is not the case at all, only the hands light up, a bit if any.”

Helpful Report

Posted 1 year ago

Hey Jose, Thanks for your review and recent purchase. It sounds like maybe the lume is not being charged long enough. I would try a cell phone light over the dial for a good 10 seconds. Then take the watch into a dark place and snap a photo. You can send the picture to contact@xeric.com and we are happy to let you know if there's an issue. Generally the lume inquiries we get are resolved with a longer UV charge. Hope that helps!

Posted 1 year ago

“While I like the watch I received and knew I was taking a chance with the mystery watch I was very dissapointed to find out that the watch was billed by and delivered by a different website that also has this watch on sale for 299 so didn't save anything at all which was the point of buying a mystery watch to me. If I had known this watch was on sale for 299 I would not have ordered the mystery watch because I would have guessed that is what I would receive and instead put the money towards another watch which I would wear more. There was only a couple automatic watches I really didn't like the coloring of and I couldn't decide which style I wanted so took the chance to save some money and in the end didn't and got a watch that was while a neat watch was at the bottom of my list of what I would have ordered.”

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Posted 1 year ago

Hey Jerid, Thank you for your recent review! a member or our team will be reaching out to you shortly to clarify our current mystery sales and our products from other sites.

Posted 1 year ago

“It’s almost impossible to read the date because it’s so small. The Luminous does not last very long even with the light does not help.”

Helpful Report

Posted 1 year ago

“My watch is exceptional. My rating is due to the hidden charges on the website. I am ordering from Canada. Website clearly states free standard worldwide shipping over $199. this is not correct. I paid an extra $20 in shipping and then was also contacted by the shipper to advise that I owed duty and taxes. An additional $34.00. There was no mention of this anywhere on the site. very misleading.”

Helpful Report

Posted 1 year ago

Hello Sherri, Thank you for your review. We are happy to hear you loved the timepiece! Please note that the item you had purchased was on sale for $165USD, so shipping rates would apply. In addition, expedited shipping services were selected during your checkout process. Only the free standard shipping applies to shipments over $199USD. Additional rates are always provided in advance of payment so there's never any hidden fees or charges. Duties and taxes are also listed under our terms, and not covered during the checkout process. https://www.xeric.com/pages/shipping https://www.xeric.com/pages/terms-and-conditions If you have additional questions, we are happy to assist you. Please contact us anytime at contact@xeric.com

Posted 1 year ago

“The watch itself is great though it is unfortunate that the numbering is slightly off. 48/500 instead of 48/50. Also not a fan of the band design but i will be swapping it out for something my style.”

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Posted 1 year ago

“I had to order it without seeing it first, but thats something i knew. In general its a nice looking watch, but i ordered the red stone dial and there is pretty much no red on it, so it doesnt look as much as the picture. Also looking at it in person, i wish the dial case was a little different. maybe less rounded The packaging was nice, i like the light that was added for the lumen, the rear looks nice, and the style of the hour and minute display is unique.”

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Posted 1 year ago

“While the watches look fantastic I am not so sure about the build quality. I ordered the mystery automatic watch and received a defect model with loose hands. The customer service communication was on point though and we are going through the return process at the moment. If this watch gets fixed I will update.”

Helpful Report

Posted 1 year ago

“I’m pretty disappointed lately. I have been ordering some of the mystery watches, and I 1000% get that they’re random; they haven’t been, though. They’ve been the same model with a different color way. 3 times. Maybe that’s not fair, but that’s where I’m at. It’s frustrating. The value of the watches is not more than what they’re being sold for even if I were to pick them myself (but I wouldn’t anyway). I love your watches; I have 8 of them, including an original Xeriscope, and even that’s been a headache to get fixed and repaired. Just a bit frustrated.”

Helpful Report

Posted 1 year ago

Xeric Watches is rated 4.5 based on 1,479 reviews