XPERT Delivery Reviews

Name: XPERT Delivery
Address: 85 Great Portland Street, London
Rating: 4.72

4.7 Rating 1,688 Reviews

93 %

of reviewers recommend XPERT Delivery

Company Reviews

Questions

Metrics

4.7

Based on 1,688 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01214680909

Email:

office@xpertdelivery.co.uk

Location:

85 Great Portland Street
London
W1W 7LT

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XPERT Delivery 1 star review on 29th August 2022

John

XPERT Delivery 5 star review on 9th July 2022

David Loomes

XPERT Delivery 5 star review on 1st July 2022

David Loomes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excelent service and friendly !thanks very much Peter”

Helpful Report

Posted 8 years ago

“Have used Xpert Delivery several times over the past year with vulnerable items like glass units/table tops/oak furniture and have always had an excellent experience. Happy to use again and recommend to others on eBay.”

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Posted 8 years ago

“Fast, friendly, great communication. What more you want?”

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Posted 8 years ago

“Kept up to date with collection and delivery. Made it easy and will definitely use again!”

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Posted 8 years ago

“Delivered on time and with care. 5 star delivery thank-you.”

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Posted 8 years ago

“Excellent communication at all times. kept me updated re times of arrival by email and by text. Driver was friendly and efficient. Also provided the most competitive rate. Fantastic! Thank you.”

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Posted 8 years ago

“great service and good contact”

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Posted 8 years ago

“Good delivery and communication”

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Posted 8 years ago

“Excellent communication throughout pick up and delivery. Prompt professional service and always willing to go the extra mile. I will most definitely be using Xpert Delivery exclusively in future!”

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Posted 8 years ago

“prompt collection and delivery. item well wrapped and protected though had to pay an additional £10 for this service. the delivery person was really helpful and professional.”

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Posted 8 years ago

“From the start we had misleading quotes and it was downhill from there. It took two months for our items to be delivered which is a far cry from the quoted 5-10 working days. When the items finally arrived they were badly damaged and no longer usable. We are now having to spend several hundred pounds replacing the items and sadly the only compensation we have been offered is a discount off our next delivery but we certainly will not be using this company again.”

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Posted 8 years ago

Dear Customer, I would like to apologize for all the frustration you experienced while using our services. First, the quote we gave you was not misleading. The reason for changing the price a couple of times was because you added new items to your order after booking and you wanted an express collection - within 2 days - all that AFTER booking. Secondly, when a customer has such a specific availability time, they need to be ready for a slightly delayed delivery. Our standard time frame for doing a job is 5-10 days, but this happens only when there are no specific requirements, which means we provide the service from Monday to Saturday 8am till 7pm. We apologize, but I guess you were not pretty informed how a delivery company works - WE are giving the slots! Not the customer. Since you wanted the delivery to happen in specific days - Thursdays and Fridays up to 4:30pm. you needed to know that the delivery will be delayed. Furthermore, we tried to deliver twice and the driver was just 15 minutes late and you said that you are unable to wait. As you may know in our business, unexpected traffic issues or technical problems may occur. And last but not least, since you didn't pack and protect your items for transit, we are transporting your goods on your own risk. We always encourage our customers to pack and protect their goods or to purchase bubble wrap packaging service from us. You decided not to do both.

Posted 8 years ago

“Transported a large fragile display cabinet from liverpool to london without any problems damage or excuses ,top company! five stars! would certainly use again!!!”

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Posted 8 years ago

“Best price and delivered without damage. Telephone access was most helpful.”

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Posted 8 years ago

“Efficient ... Company.. . Happy and helpful staff... They kept me informed all the way ....”

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Posted 8 years ago

“Awesome company. Have used them over 10 times now and never had a problem. Definitely recommend”

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Posted 8 years ago

“Fast, efficient, reasonable price excellent communication throughout. Thank you.”

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Posted 8 years ago

“Very helpful calls with Suzan in the office who remembered by booking details from last time and made all the arrangements for me. Great service again. Thank you. Please note, your phone lines are not very clear at all and this caused some misunderstanding with my previous delivery where the garage could not hear what you were saying. I also experience noises like you're calling me from underwater!! I am used to it, but your first time customers maybe less fortunate. I hope this is of some help. All the best. Gordon”

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Posted 8 years ago

Thank you for your feedback! Our representatives are always more than happy to help. We are going to inform our service provider with your feedback for the phone calls and we hope that in the future we will be able to communicate will be much easier. Thank you very much again. Hope that we will do a lot of more deliveries for you in the future!

Posted 8 years ago

“Bought an item of furniture on Ebay 260 miles from home. Really didn't fancy the trip. Used this service. EXCELLENT. Could not have been more helpful, professional, prompt, and reasonably priced. Would highly recommend using this company.”

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Posted 8 years ago

“Brilliant service from start to finish! Very polite on the telephone, and a most delightful helpful polite delivery gent. Will use you again without doubt . Thank you.”

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Posted 8 years ago

“I had a very bad experience with a previous courier but the difference with xpert delivery was fantastic. They kept me up to date were really helpful on time and totally reliable. The courier was pleasant and I would most definatley recommend. My first experience using Shipley was a dreadful one but thanks to the great customer service i had with xpert delivery I will use them again and as an ebay user I am so glad I found them.”

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Posted 8 years ago

XPERT Delivery is rated 4.7 based on 1,688 reviews