XpressFlower have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their refunds.
“
Friendly service and reasonable price.
”
- Peggy Cheng
“
Wide selection with good price range. Timely delivery.
”
- Jasmine
“
Good quality flowers for the price.
”
- Anonymous
“
Online ordering is easy. No need to create an account, can proceed to order as a guest. Efficient email communication from order confirmation to delivery notification.
”
- Eva Heinrich
“
I have contacted them through WhatsApp to have my item customized.
Customer service was really helpful with prompt reply.
The customized bouquet was what I wanted.
Delivery was also within the stated time slot.
It was really a pleasant experience with such great service from them.
Highly recommended.
Thank you XpressFlower :)
”
- Steven Tan
“
Staff - Carla is very helpful & efficient for my last min order & thanks for the delivery team for urgent delivery, reach earlier than I expected , greatly appreciated.
”
- Anonymous
“
I am not at all happy with the service and experience.. 1st they called me and told me to change the color of folowers as they were not available and then once i received the parcel, the picture on the photo frame was someone else's photo and not the one i uploaded.. i am extremely disappointed as they ruined my surprise!! I am asking for a refund and a sorry note..
”
- Nawaz Abdul Hameed -
“
I did not know your process and was in a hurry. I got the bill then I google Xpress flower, the first web site pop up with a phone then I paid immediately. Later I realised it is the wrong site. Then I received your official link to pay, so I paid again.
I have not been able to get the refund from the wrong guy yet :-(
”
- Kim Hoo
“
This is the 2nd and last time I’m ordering from you.
The first time I ordered for my mother in April this year, you missed a box of chocolates.
Today you send a delivery to my girlfriend and had left out a card and message that I’ve already paid for.
This is truly a disappointment and I DEMAND a refund and an explanation!
”
- Helly Faith
“
The customer service is very helpful and responsive. They took extra effort and time to re-print the message and re-deliver the item.
It means a lot to me and I really appreciate the kind gesture. Will order from them in future.
”
- Ng Li Hui
“
I have contacted them through WhatsApp to have my item customized.
Customer service was really helpful with prompt reply.
The customized bouquet was what I wanted.
Delivery was also within the stated time slot.
It was really a pleasant experience with such great service from them.
Highly recommended.
Thank you XpressFlower :)
”
- Steven Tan
“
Thanks to the customer service who call me.. much appreciate..
”
- Mohamad Razip Ahmad
