“Due to the fact these guys. deliver attractive trading environment, I can conclude that XS are truly approproate for my needs.
But, I wish I had a kind of alternative to the metatrader software,”
Dear Joaquin,
It's great to hear that XS.com provides an attractive trading environment that suits your needs. Your desire for an alternative to MetaTrader software is an important feedback for us. We're always looking for ways to diversify and improve our offerings to cater to the preferences of all our clients. Thank you for sharing your thoughts in your XS Review, which help guide our efforts in enhancing our services.
Best regards,
XS Team
“It came as a surprise to me that such a solid company provides such a small list of available deposit methods...
Of course, I have experience in using bank cards to deposit money into my account and I used one of my cards. But I would like to see more variety in deposit methods.”
Dear Hector,
Thank you for your XS Review regarding the deposit methods at XS.com. We understand that having a variety of deposit options is important to our clients, and we're always looking to enhance our services. Your experience with bank card deposits is appreciated, and we take note of your desire for more options. We value your input as we consider expanding our deposit methods in the future.
Best regards,
XS Team
“Por lo que pude saber sobre el broker. Es que proporciona un entorno muy cómodo tanto para principiantes como para traders experimentados, pero ¿dónde está la analytics y la educación?”
Estimado Christofer
Gracias por su opinión sobre XS y por reconocer el cómodo entorno de trading que XS.com ofrece tanto a principiantes como a traders experimentados. Entendemos la importancia de los análisis y los recursos educativos en el trading. Aunque actualmente no es una característica de nuestra plataforma, reconocemos que es un área de desarrollo potencial para apoyar aún más el éxito de nuestros clientes.
Saludos cordiales,
XS Team
“The account system is quite confusing to be honest.
It’s very difficult to figure out what account is the one for you, especially if you are a rookie.
And the fact that different accounts have different amounts of markets doesn't make the task easier for me.
But, on the bright side I can trade tons of instruments here to begin with. So it will be a valuable experience that allow me to define all my trading preferences.
Also props to XS for MT platforms. I like them and their interface.”
Dear Mohammed,
We appreciate your honest feedback about our account system at XS.com. It's noted that the variety can be overwhelming, especially for newcomers. We're glad, however, that you find the extensive range of trading instruments and our MetaTrader platforms beneficial. Your input is crucial for our continuous improvement.
Best regards,
XS Team
“Sí, es genial que el broker se involucre en apoyar a quienes brindan educación a los traders. Esto es muy importante para empresas de corretaje honestas como XS y, por supuesto, para los traders mismos.
Pero no entiendo por qué XS no crea un servicio educativo en su sitio web oficial.
Podrían atraer a personas que se dedican a la capacitación a su plataforma y crear un programa educativo de calidad.
Pero desafortunadamente, este broker no lo hace.”
Estimado Diego,
Gracias por valorar la implicación de XS.com en el apoyo a la formación de los operadores. Su sugerencia de un servicio educativo interno es una gran idea, y es algo que consideraremos para mejorar aún más nuestro apoyo a los operadores. Siempre estamos buscando formas de mejorar y valoramos tu crítica positiva de XS.
Saludos cordiales,
XS Team
“allow me to say this about XS. It actually deserves some credit. Because they are professional and a big corporation. They are a prime institutional broker, they work with not only retail traders but also with the professional side of the things, they have a lot going on.
But I personally did not have the best time in my world on their platform. Their website design I did not like, some of the assets I really wanted I could not find on their platform, and they are not solely focused on the retail, I don't know whether or not this will be an advantage for me.”
Dear Eero,
Thank you for acknowledging XS.com's professionalism and breadth of services. We're sorry to hear that certain aspects of our platform didn't meet your expectations. Your XS Review is crucial, and we're continuously working to enhance our offerings and website design to better cater to our diverse client base. We value your input as we strive to improve your experience with XS.com.
Best regards,
XS Team
Dear Jonas,
Thank you for your XS Review regarding the clarity of account types on XS.com. We understand the importance of providing comprehensive information to our users, and we regret any confusion you've experienced. Ensuring that our clients have a clear understanding of our system is essential for us. To address this, we will review our informational resources and make necessary enhancements. In the meantime, please don't hesitate to contact our customer support team for any specific queries or clarification you may need. We are here to help and ensure a smooth experience for you.
Best regards,
The XS Team
“I would like to share my impressions of deposit services.
Among ways you can fund your account in this company, there are both popular services and less popular and quite rare.
1) Bank transfer
2) Bank card
3) Electronic wallets.
Here are three ways you can use to replenish your account.
I chose bank cards as it is most reliable way.
But this method has a number of disadvantages. Namely, minimum payment is $50 and maximum is $5000.
These are not the most convenient limits.”
Dear Rafael,
Thank you for sharing your impressions of the deposit services at XS.com. We appreciate your XS Review regarding the variety of funding options available, including bank transfers, bank cards, and electronic wallets. We understand your concerns about the minimum and maximum limits for bank card transactions. Our goal is to balance security and convenience, and we continuously review our policies to meet the needs of our diverse clientele. Your input is invaluable in this process, and we will certainly consider your feedback as we strive to improve our services. If you have any further suggestions or need assistance with alternative deposit methods, please feel free to contact us.
Best regards,
XS Team
Dear Jose,
Thank you for sharing your feedback about your experience with the XS.com web platform. We understand that adapting to a new trading platform can sometimes be challenging, especially when nuances in design or functionality differ from what you're accustomed to. We are committed to providing a user-friendly experience and would love to assist you in navigating our platform more comfortably. Please feel free to reach out to our support team for any specific guidance or suggestions you might need. Your ease of use and satisfaction are our top priorities.
Best regards,
The XS Team
