“After many hours of careful research, I purchased a 10.25" Xtrons Android Head Unit for my 2013 BMW 320d GT F34. There were many other much cheaper and better spec versions on the web of course but I decided to go for quality not price. After ordering, I was impressed that “Stella” emailed me to check that I had the correct unit for my car, so far so good!
I was even tempted to fit this myself but used Xtrons' recommended installer Philip in Langley, Slough. I was really looking forward to this upgrade for my Satnav and Infotainment System, I have the older 4mb ram and 64mg rom version as that was all they were offering.
After trying to fit this for me on Friday 11th April at 15:00 the engineer Philip, said "I think you've bought the wrong unit" this one does not integrate with your car!
He is the Xtrons recommended expert, so I believe he knows what he is doing.
I now have a very expensive lump of plastic in my boot and am awaiting the result of his "chat" with tech support in China. Now I am not happy with Xtrons at all. I wasted the two hours driving there and back and 1.5 hours with the engineer, what a disappointing afternoon!
I really wanted to give Xtrons and Philip a great review on here, but currently I am unable to do so of course!
Time to test their customer support, is it going to be any good after all.
What is going on Xtrons?
Tony”
“Head unit did not meet expectations. UI terrible. Many features didn't work, including reversing sensor. Had to buy an additional wiring harness (not specified on purchase) to actually get the unit to work.”
“Despite recieving an item that was not so great , it's clear the company is quite good as they communicate effectively if you have any issues and are willing to offer a refund fairly hassle free if your concerns are legitimate.”
“My only experience of your company is the excellent advice and help I have received from Gabby. Very efficient, courteous, and to the point. Saved me a lot of time and anguish. So thank you, Gabby :-)”
“Great service - Ordered an adapter cable (VW-PQ/ISO-MQB Quadlock) and customer service contacted me to say they were waiting for a delivery from CN that should arrive soon. Next day I was alerted and the cable was delivered by next day courier the day after. Not much of a delay from expected time and kept informed. Price was good and the cable itself is better than any other I have had before - Extra USB Power wiring and a Fakra-USB adapter were included in the package so my previously non working car USB socket now works a treat. Many thanks for great service.”
“While I brought the item off you I did ask 3 weeks ago would I need said item, you never replied. Then said item turned up looking worst for wear.poor customer service.”
Hi Darren,
I’m really sorry to hear that your experience didn’t meet your expectations. It's concerning to hear that you felt ignored when reaching out to us, and I apologize for any inconvenience that caused you.
We want to ensure you have the best experience possible, so please feel free to reach out to our support team at hello@xtrons.co.uk or techsupport@xtrons.com. We’re here to help and will do our best to assist you with the issues you’re facing.
Thanks for your feedback, and I hope to hear from you soon. We are happy to replace it
Kind Regards
Hi! We are glad you've had positive experience with us! Do not hesitate to contact us in case of any questions :) Drop me an email on Mario@xtrons.co.uk if you have any questions, or join our official installation advice group on facebook :)
Mario
Customer Satisfaction Team
Hi! We are glad you've had positive experience with us! Do not hesitate to contact us in case of any questions :) Drop me an email on Mario@xtrons.co.uk if you have any questions, or join our official installation advice group on facebook :)
Mario
Customer Satisfaction Team
“Great car audio products at good prices & with good technical support if needed.
Our old Land Rover Discovery has been transformed - listening is now a pleasure & we now have lots of up to date features !”
Hi! We are glad you've had positive experience with us! Do not hesitate to contact us in case of any questions :) Drop me an email on Mario@xtrons.co.uk if you have any questions, or join our official installation advice group on facebook :)
Mario
Customer Satisfaction Team
“Really impressed with this unit. From order to delivery took 2 days which is awesome. Other than needing to oder another lead to connect the power supply it was straightforward to fit. The fit is superb & snug with the original fascia.
Well done guys, I love it”
Hi! We are glad you've had positive experience with us! Do not hesitate to contact us in case of any questions :) Drop me an email on Mario@xtrons.co.uk if you have any questions, or join our official installation advice group on facebook :)
Mario
Customer Satisfaction Team
