“I received my unit and sent off an email to tech support. My unit has several issues that required some answers. I received no replies, just spam adverts and this email asking for a review. The unit performs ok, but is full of bugs and software issues that ruin the experience. The user manual is woeful and there is zero tech support, despite this being one of the main reasons to buy direct, exactly as it states on their website. I will send the unit back and buy one from a supportive supplier.”
Thank you, Paul, for taking the time to provide us with your feedback about your experience with Xtrons UK. We are sorry for the inconvenience you encountered. Please don't worry, we are here to help.
I have checked our email system carefully, however, we didn't find a new email about the technical issues. And our tech support team didn't receive your new email, that is why there is no reply. We are really sorry for that. I am afraid the email is lost of mis-delivered.
At this point, would you minding trying again to contact our tech support team and provide the details? It would be better if you could take some pictures.
Also, if you are hurry to get support, you can also go to our website and click the "chat" button to chat with our support team. (GMT 10：00AM - 5：00PM( UK working hours)
We appreciate your input and would like to ensure a better experience for all of our customers. Thank you again for telling us about your experience.
“Firstly does not fit the adapter they recommended for my transit custom , support is awfull don't get reply to questions dab dongle does to work apps just close at times, software is clunky and have to repeat steps , expected more from one of there premium units , I actually went with xtrons over cheaper units because they stated they had good support”
Thanks for taking the time to let us know about your experience, Martin. we apologize for the issues you have faced.
We reply every emails of our customers everyday. Normally it takes only a few hours. Sometimes during busy hours, it may take longer, but it is not expected to take over 24 hours.
We have checked all our email systems, however, we didn't find the email with the questions about DAB. I am afraid maybe the email is lost or mis-delivered.
Please don't worry, we are here to help. In this case, would you mind trying again to send a new email and provide more details about the case you enounctered about the DAB dongle step by step? It would be better if you could take some pictures.
Once we get the info, we will have our experts to study it carefully and provide a good solution as soon as possible.
Sorry again for the inconvenience and we really appreciate your kind understanding and giving us the chance to help you fix the case.
“Excellent service and product. Simply plugged into Android USB port connected DAB+ and superb reception and lots more stations with quality sound. I recommend Xtrons to everyone”
“I bought the xtron to upgrade the head unit of my 2012 converted sprinter, the ordering orocess and delivery were perfect, the postal tracking was great and it turned up on tine,
The unit was nicely packaged with the minimal amount of plastic which I like, the installation was simple and I know have navigation, bluetooth, carplay & google in my van, and still have other features I plan to set up later,
Great value for money
Thank you to Xtrons UK”
Thank you for your rating of Xtrons UK. We appreciate your feedback about our website. We are glad that you are overall quite satisfied with your purchase. We will keep strive to deliver the best products and service.
Posted 2 years ago
Thank you so much for your positive rating of Xtrons UK! We are delighted to hear that you found us to have a great website, quick delivery and good packaging. We are committed to providing the best service and thank you for your support.
“got my head unit around 1 week ago still no further getting it sorted customer service is really poor now i am stuck with a £350+ head unit that won't work I WOULD AVOID & SUGGEST GOING EBAY OR AMAZON
I have attached an image of what the head unit is doing just boots up to that screen then crashes and reboots again my guess is there waiting till the 30 days are up then will refuse to exchange it for a working one then take it back in for repair and take weeks to sort I wish i had never ordered from these and will be letting everyone on the forums know to avoid them too”
Hi Mr Ashley, I’m sorry for the inconvenience you encountered. We offered services through many platforms including phone, online chat, email etc.
Since there are time difference between us, usually we'd recommend customers to contact us by email to send details info and our experts can follow them up professionally.
I have checked our email history, I found that our after-saels team has offered a solution to your case. We hope that everthing will be fine with you.
Our R&D department will take a further study on the case you mentioned to improve improve our product and service in future for all our customers.
If you still have any questions, please try again to contact us by email, our after-sales team will follow up your case. Wish you all the best.
“Wouldn't recommend as no customers service contract number.i have emailed all emails to find out of I can return and the product sent was pre returned as everything was connected to the head unit.”
Thank you for taking the time to share your experience with Xtrons UK. We are sorry to hear that you didn't get the support.
We have checked all our email system, however, we can't find a email sent from you. Maybe your email was lost or mis-delivered.
Please don't worry, we will do our best to help you. Would you please try again to contact us by email techsupport#xtrons.com （Replace # with @)? Also, if you'd like instant support, you can also go to the online chat service from our website during the UK working hours.
By the way, all the products we sent are brand new. Regarding to the issue you mentioned "everything was connected to the head unit", would you please take some photos and send to us by email? We will have a carefully check on it.
Also, all our products are required to pass rigorious factory tests, so that to make sure they work perfectly on vehicles on the support list. Thanks for your kind understanding.
Once we get the detailed info by email, our support team will provide you a good solution. Please rest assured.
“Parts missing faulty dab module. Got a new one full signal but just glitches. Unit keeps getting rid of dsp settings and reverting bk to factory Home Screen. Also have to open dab app everytime I start car. I went for tip end unit with all bells and whistles. Also have to re select phone for wireless CarPlay everyone I start it”
Hi Dan, many thaks for taking the time to share your Xtrons UK experience with us.
Sorry for the inconvenience you encountered. Please don't worry. We will do our best to help you.
1. Regarding to the technicla issue of DAB module, would you please tell us more details such as the entire error message by our support email techsupport#xtrons.com （Replace # with @)? It would be better if you could take some photos or record a short video.
2. If you'd like to save the settings to let the CarPlay connects your phone automatically, usually you just need to go to the settings to find the enable the option "Autolink", please take a look at the user manual and have a try first.
If the issue still exists, please contact us by email, we’d really appreciate any additional information you can provide so that we can make improvements for future customers. Thanks for your help!
“The head unit is really nice and good quality, I also purchased a usb dab which is faulty and I cannot get hold of anyone about replacing it, just be aware that if you have an issue you may be stuck with it, I’ve been trying for a week”
Thank you so much for your feedback, Savvas! We're very happy to hear that you are pleased with Xtrons head unit.
I checked the email history from you. Regarding to the case one of the accessories you purchased was damaged, please don't worry. we have arranged our after-sales team to resend the accessory DAB to you. We do our best to provide our customers with best services. We provide phone/online chat/email service etc.
We have customer support team in many countries and regions like UK and HongKong. In the future, if you'd like to get fast help, we'd suggest you to go to our website and chat with our online customer service agent.
Hope everything will be fine with you. Thanks for your kind understanding.
Thanks so much for your feedback, Ann-Kathrin. We really appreciate you taking the time to share your experience with us. We apologise unreservedly for the trouble you had with your order.
We are really sorry for the inconvenience you encountered. Usually for the product witch stocks available, our after-sales team will send out the package within 24 hours.
The reason that is why it takes longer is that the product you purchased was out of stock, Usually for such case, our customer service team will contact you to confirm if you want to wait for the new stock to arrive or not. You can choose to wait or you can choose to cancel the order. Did you resend the email from our after-sales team yet?
Thank you once again for bringing this to our attention. We will keep improving our service and hope everything will be fine with you.
“Very good experience. Simple efficient methods to buy & have delivered - prompt and clear tracking. The head unit's quality of sound and features is excellent. Initially it did seem faulty - error messages and apps closing down - but then it turned itself on and off and a screen with 'factory reset' (or similar) appeared and it all works fine now. I did contact Xtrons for help and they (Stella was great) were prompt and courteous. All in all a good company with good products and assistance.”
Thank you for your review, Adam! We sincerely apologize for the inconvenience you encountered.
We have checked all our email system but still can't find a email from you. Maybe it is lost of mis-delivered.
Would you please try again to tell us more details about the issue you encountered by my email? long-james#xtrons.co.uk （replace # with @)
Also, it would be better if you could take some pictures or send a short video to us. It would be helpful for us to locate the issue you encountered better.
Once we get the info, we will do our best to find a best solution for you.
Thanks very much for your kind understanding.
