“Do not buy, poor quality cables and no instructions or videos to fit the unit. Sent 3 separate emails to get help and have had zero back just more marketing emails!!!! Useless unit and even worse customer care. Avoid at all costs”
“Not a happy customer due to the fact that the installation instructions could do with a update the ones that you downloaded also it doesn't line up with the holes in the centre console
Watched a few you tube videos and it makes more sense than your instructions
Still not fitted it still in box awaiting for your technical support to answer my questions”
Thank you for letting us know about your experience, Alan. We sincerely appreciate it and apologize for any inconvenience caused by the instructions you downloaded and the difficulties you encountered during installation.
We will send your feedback to our R&D department. Also, we will check and improve our user manual.
Our units are designed to fit the listed vehicles perfectly. We will check it carefully to find out how the issue happened.
We are sorry that you are still waiting for the email from our our support team. And we just find the reason why it takes longer for you to get the reply is because the email you sent is filtered to the spam box.
Please don't worry. Since you have submitted a ticket by email, would you please let our support team to continue to follow up your case? They will study your case carefuly and provide you professional help by email.
Thanks very much for your kind understanding.
Please let us know and we will make sure to address your concerns and do our utmost to improve the installation service for our customers.
Thank you for your feedback, Leila. We genuinely appreciate it. We're sorry you've had a poor experience with us, and we are very saddened to hear that the part ordered did not fit and that it has been hard to get through to us. Could you provide us with more information regarding the issues you faced, so that we can work to rectify them by email long-james#xtrons.co.uk （replace # with @) ? We want to ensure our customers have the best experience possible, and we would love for you to tell us how we can make things better. Thank you again for your time and feedback.
Thank you very much, Adrian, for the 5 star rating for Xtrons UK. We are so glad to hear that your experience with us was absolutely perfect, and that you're now buying a second unit for your wife's Audi A3 Convertible. We appreciate your loyalty and repeated customer support of our services. Thanks again!
Hi Clive,
Many thanks for your feedback of Xtrons UK! We value all of our customers and take their feedback seriously.
Currently DAB dongle is an optional extension feature. We are sorry for any inconvenience. And if there is any incorrect info you saw, please do let's know, we will correct it immediately.
We will keep improving our service and sincrerely hope everything will be fine with you and thanks again for your kind understanding.
Cheers!
Xtrons UK
“Fast delivery and good communication. Pleased with my OBDII unit which connected easily to my Xtrons head unit and gave me visibility of fault codes and engine data.”
Thank you so much for your 5 star rating of Xtrons UK, Mark! We are delighted to hear that you had fast delivery, good communication and that the OBDII unit connected easily to your Xtrons head unit, giving you visibility of fault codes and engine data. Thanks again for your kind support.
“Good product, shame about the poor documentation. Also, the website says "support will be direct with the XTRONS team in the UK" it's not, tech support is in Hong Kong so there is an 8 hour time difference.”
Thank you Bill for your review of Xtrons UK! We have support team in many regions including UK, HK and so on. Sometimes during busy hours, it may take a little bit longer for our support team to reply you in UK. And if you want instant support, you can also go to our website and click "chat". We're sorry to hear that there were issues with the documentation and you didn't receive support in time. We thank you for bringing this to our attention, and we will be sure to address the issue. We value your loyalty and appreciate your honest feedback. Thank you for being a part of the Xtrons family!
Thank you Tony for your 5 star rating of Xtrons UK! We are thrilled you enjoyed the entire process from start to finish as well as the product for a very reasonable price.
Thank you very much for taking the time to share your experience with us, Usman. We really appreciate your feedback about Xtrons UK. We apologize for any issues you experienced and would like to make it up to you. Have you contacted our after-sales team by email yet and may I have your order ID? Could you please contact us by email long-james#xtrons.co.uk （replace # with @) and tell us more about them so we can rectify them in the future? Once we get it, we will do our best to find a satisfactory solution for you. Thank you very much for your help.
“I bought an Xtrons Android 12 Head Unit for my Ford Focus. It came with all the wiring necessary, so it was pretty much plug & play. It also came complete with the replacement facia for my model. I have to say I was blown away by the quality of the unit and facia. Once installed, It looks factory fitted. I did have a couple of issues with the air-con and door-open warnings showing around the wrong way. I contacted support, and they gave me instructions on how to change the settings. Everything now works fine, and extremely happy with my purchase.”
“Good quality product and was kept updated on delivery schedule.
Only improvement would be full vehicle specific fitting instructions for vehicle as not included with product.”
“Customer service brilliant, always answered my questions within a couple of days which is good as they are on "Hong Kong" time. Product shipped promptly. Main problem with the product is it does not have any fitting instructions. The cables are labelled but there are multiple cables with the same labelling, for example, there are 3 x “Aux in L” and 3 x “Aux in R” and no information to where they connect so it ends up “trial and error” In total there are 38 individual cables so its quite a job. I downloaded a photo from a chap on the internet which gave more clues to where they connect to which helped.”
“Do not have my unit, Xtron has failed to ask dpd where my unit is. It was supposed to be left at the Post Office as i have had various items stolen from my door.Not happy ar all. There seems to be a language difficulty with the support team.”
Thank you for taking a moment to leave your feedback about Xtrons UK. We apologize for the issues you’ve had with your unit not arriving, and with the language difficulty of the support team. We strive to always provide great customer service and we always appreciate hearing from our customers.
Can you tell us more info about your order such as order ID, email address to our support email long-james@xtrons.co.uk (replace # with @)? We will have a further check about your order. Also, since your package was stolen, would you please contact the local post office and police station to help to investiage it for you too?
We apologize for not being able to provide you the satisfaction you expect and we would love if you could give us more details so we can try our best to help you.
