“Customer service brilliant, always answered my questions within a couple of days which is good as they are on "Hong Kong" time. Product shipped promptly. Main problem with the product is it does not have any fitting instructions. The cables are labelled but there are multiple cables with the same labelling, for example, there are 3 x “Aux in L” and 3 x “Aux in R” and no information to where they connect so it ends up “trial and error” In total there are 38 individual cables so its quite a job. I downloaded a photo from a chap on the internet which gave more clues to where they connect to which helped.”
“Do not have my unit, Xtron has failed to ask dpd where my unit is. It was supposed to be left at the Post Office as i have had various items stolen from my door.Not happy ar all. There seems to be a language difficulty with the support team.”
Thank you for taking a moment to leave your feedback about Xtrons UK. We apologize for the issues you’ve had with your unit not arriving, and with the language difficulty of the support team. We strive to always provide great customer service and we always appreciate hearing from our customers.
Can you tell us more info about your order such as order ID, email address to our support email long-james@xtrons.co.uk (replace # with @)? We will have a further check about your order. Also, since your package was stolen, would you please contact the local post office and police station to help to investiage it for you too?
We apologize for not being able to provide you the satisfaction you expect and we would love if you could give us more details so we can try our best to help you.
“Very nice quality radio! The shipping was bad: no packaging material was used at all and the boxes could fly around in the shipment box. Luckily there was no damage.”
