“Parts missing faulty dab module. Got a new one full signal but just glitches. Unit keeps getting rid of dsp settings and reverting bk to factory Home Screen. Also have to open dab app everytime I start car. I went for tip end unit with all bells and whistles. Also have to re select phone for wireless CarPlay everyone I start it”
Hi Dan, many thaks for taking the time to share your Xtrons UK experience with us.
Sorry for the inconvenience you encountered. Please don't worry. We will do our best to help you.
1. Regarding to the technicla issue of DAB module, would you please tell us more details such as the entire error message by our support email techsupport#xtrons.com （Replace # with @)? It would be better if you could take some photos or record a short video.
2. If you'd like to save the settings to let the CarPlay connects your phone automatically, usually you just need to go to the settings to find the enable the option "Autolink", please take a look at the user manual and have a try first.
If the issue still exists, please contact us by email, we’d really appreciate any additional information you can provide so that we can make improvements for future customers. Thanks for your help!
“The head unit is really nice and good quality, I also purchased a usb dab which is faulty and I cannot get hold of anyone about replacing it, just be aware that if you have an issue you may be stuck with it, I’ve been trying for a week”
Thank you so much for your feedback, Savvas! We're very happy to hear that you are pleased with Xtrons head unit.
I checked the email history from you. Regarding to the case one of the accessories you purchased was damaged, please don't worry. we have arranged our after-sales team to resend the accessory DAB to you. We do our best to provide our customers with best services. We provide phone/online chat/email service etc.
We have customer support team in many countries and regions like UK and HongKong. In the future, if you'd like to get fast help, we'd suggest you to go to our website and chat with our online customer service agent.
Hope everything will be fine with you. Thanks for your kind understanding.
Thanks so much for your feedback, Ann-Kathrin. We really appreciate you taking the time to share your experience with us. We apologise unreservedly for the trouble you had with your order.
We are really sorry for the inconvenience you encountered. Usually for the product witch stocks available, our after-sales team will send out the package within 24 hours.
The reason that is why it takes longer is that the product you purchased was out of stock, Usually for such case, our customer service team will contact you to confirm if you want to wait for the new stock to arrive or not. You can choose to wait or you can choose to cancel the order. Did you resend the email from our after-sales team yet?
Thank you once again for bringing this to our attention. We will keep improving our service and hope everything will be fine with you.
“Very good experience. Simple efficient methods to buy & have delivered - prompt and clear tracking. The head unit's quality of sound and features is excellent. Initially it did seem faulty - error messages and apps closing down - but then it turned itself on and off and a screen with 'factory reset' (or similar) appeared and it all works fine now. I did contact Xtrons for help and they (Stella was great) were prompt and courteous. All in all a good company with good products and assistance.”
Thank you for your review, Adam! We sincerely apologize for the inconvenience you encountered.
We have checked all our email system but still can't find a email from you. Maybe it is lost of mis-delivered.
Would you please try again to tell us more details about the issue you encountered by my email? long-james#xtrons.co.uk （replace # with @)
Also, it would be better if you could take some pictures or send a short video to us. It would be helpful for us to locate the issue you encountered better.
Once we get the info, we will do our best to find a best solution for you.
Thanks very much for your kind understanding.
“Do not buy, poor quality cables and no instructions or videos to fit the unit. Sent 3 separate emails to get help and have had zero back just more marketing emails!!!! Useless unit and even worse customer care. Avoid at all costs”
“Not a happy customer due to the fact that the installation instructions could do with a update the ones that you downloaded also it doesn't line up with the holes in the centre console
Watched a few you tube videos and it makes more sense than your instructions
Still not fitted it still in box awaiting for your technical support to answer my questions”
Thank you for letting us know about your experience, Alan. We sincerely appreciate it and apologize for any inconvenience caused by the instructions you downloaded and the difficulties you encountered during installation.
We will send your feedback to our R&D department. Also, we will check and improve our user manual.
Our units are designed to fit the listed vehicles perfectly. We will check it carefully to find out how the issue happened.
We are sorry that you are still waiting for the email from our our support team. And we just find the reason why it takes longer for you to get the reply is because the email you sent is filtered to the spam box.
Please don't worry. Since you have submitted a ticket by email, would you please let our support team to continue to follow up your case? They will study your case carefuly and provide you professional help by email.
Thanks very much for your kind understanding.
Please let us know and we will make sure to address your concerns and do our utmost to improve the installation service for our customers.
Thank you for your feedback, Leila. We genuinely appreciate it. We're sorry you've had a poor experience with us, and we are very saddened to hear that the part ordered did not fit and that it has been hard to get through to us. Could you provide us with more information regarding the issues you faced, so that we can work to rectify them by email long-james#xtrons.co.uk （replace # with @) ? We want to ensure our customers have the best experience possible, and we would love for you to tell us how we can make things better. Thank you again for your time and feedback.
Thank you very much, Adrian, for the 5 star rating for Xtrons UK. We are so glad to hear that your experience with us was absolutely perfect, and that you're now buying a second unit for your wife's Audi A3 Convertible. We appreciate your loyalty and repeated customer support of our services. Thanks again!
Hi Clive,
Many thanks for your feedback of Xtrons UK! We value all of our customers and take their feedback seriously.
Currently DAB dongle is an optional extension feature. We are sorry for any inconvenience. And if there is any incorrect info you saw, please do let's know, we will correct it immediately.
We will keep improving our service and sincrerely hope everything will be fine with you and thanks again for your kind understanding.
Cheers!
Xtrons UK
“Fast delivery and good communication. Pleased with my OBDII unit which connected easily to my Xtrons head unit and gave me visibility of fault codes and engine data.”
Thank you so much for your 5 star rating of Xtrons UK, Mark! We are delighted to hear that you had fast delivery, good communication and that the OBDII unit connected easily to your Xtrons head unit, giving you visibility of fault codes and engine data. Thanks again for your kind support.
“Good product, shame about the poor documentation. Also, the website says "support will be direct with the XTRONS team in the UK" it's not, tech support is in Hong Kong so there is an 8 hour time difference.”
Thank you Bill for your review of Xtrons UK! We have support team in many regions including UK, HK and so on. Sometimes during busy hours, it may take a little bit longer for our support team to reply you in UK. And if you want instant support, you can also go to our website and click "chat". We're sorry to hear that there were issues with the documentation and you didn't receive support in time. We thank you for bringing this to our attention, and we will be sure to address the issue. We value your loyalty and appreciate your honest feedback. Thank you for being a part of the Xtrons family!
Thank you Tony for your 5 star rating of Xtrons UK! We are thrilled you enjoyed the entire process from start to finish as well as the product for a very reasonable price.
Thank you very much for taking the time to share your experience with us, Usman. We really appreciate your feedback about Xtrons UK. We apologize for any issues you experienced and would like to make it up to you. Have you contacted our after-sales team by email yet and may I have your order ID? Could you please contact us by email long-james#xtrons.co.uk （replace # with @) and tell us more about them so we can rectify them in the future? Once we get it, we will do our best to find a satisfactory solution for you. Thank you very much for your help.
“I bought an Xtrons Android 12 Head Unit for my Ford Focus. It came with all the wiring necessary, so it was pretty much plug & play. It also came complete with the replacement facia for my model. I have to say I was blown away by the quality of the unit and facia. Once installed, It looks factory fitted. I did have a couple of issues with the air-con and door-open warnings showing around the wrong way. I contacted support, and they gave me instructions on how to change the settings. Everything now works fine, and extremely happy with my purchase.”
“Good quality product and was kept updated on delivery schedule.
Only improvement would be full vehicle specific fitting instructions for vehicle as not included with product.”
