Thank you so much Nick for your 5 star rating of Xtrons UK! I'm glad to hear that you are happy with the unit you've installed and that the instructions were good. We appreciate you being a loyal customer. Thank you for taking the time to leave this review - your feedback is greatly valued.
“I purchased a TSD700L from Xtrons in 2021 and installed it in my Land Rover Defender. The reverse camera and dash-cam work great, and the audio quality through my cheap speakers is good. BUT THE RADIO WILL NOT STAY TUNED. Using my wing-mounted aerial for FM reception, the unit will not stay on the frequency for a station more than a few minutes, before it seeks another frequency.
Just last week I got a Xtrons RANT01 windscreen mounted aerial hoping it would be more compatible but that does not seem to have improved things.
It seems that either the quality is not what I hoped for, or I have a defective product”
Thank you, Andrew, for your feedback about your experience with Xtrons UK. We truly appreciate the time you've taken out of your day to let us know about your purchase and we're sorry to hear about the radio not staying tuned.
Please don't worry, we will do our best to help. Have you contacted our support team yet? if not, would you mind sending a email and provides more details such as some pictures. It would be better if you could record a short video. Once we get the detailed info, our support team will study it carefully to help you find a good solution as soon as possible.
We really appreciate your kind understanding and support.
“The brand new 10.1 inch unit does not recognise 2 DAB dongles or 2 DAB apps so I emailed Xtrons. The response was to download the DABZ app that is already on the unit! I've sent another email and had no reply. No idea where to send it back or if I will get a refund but it's not fit for purpose.”
Thank you so much for your feedback, Kevin. We truly appreciate you taking the time to let us know about your experience. We apologize for any inconvenience you have encountered with your newly purchased 10.1 inch unit.
Have you received the reply from our support team yet? Our after-sales team reply emails everyday, so normally you will receive the reply within 24 hours. If not, maybe the email is mis-delivered or lost. Would you mind trying again to send a new email. I will do my best to help you too. My personal email is long-james#xtrons.co.uk （replace # with @)
Please don't worry. If you have sent emails, our support team will study it carefully to locate the issue and find a good solution for you as soon as possible.
It is our goal to ensure that our customers have a satisfactory experience with our products. Is there anything else we can do to make your experience better? We are here to help.
“The service has been exceptional. Especially Gabby in customer service who has been kind enough to answer all my questions.
I haven't fitted the unit as yet but don't expect any problems as all my questions have been answered with amazing clarity.
Many thanks again Gabby”
“Not a good experience.
On the face if it a lovely head unit, in reality it doesn't fit very well sits too high, and bottom bracket not even included or holes to attatch the original.
Cannot get the rear camera to work, and now find there is another wiring loom, not listed anywhere on the website possibly needed at a further cost of £60 what is this all about?”
Thank you for your feedback Peter. We are sorry for the issue you encountered. We are committed to provide our customers with high quality product and service. Please don't worry, regarding to this tech issue, have you contacted our tech support team yet? If not, please just send a email to our support team and provide more details such as some pictures. A short video would be better for us to locate the issue you encountered. Once we get the detailed info, we will do our best to find a good solution as soon as possible. Sorry again and we really appreciate if you can give us the chance to help you solve the issue.
“I bought an Android unit and DVR camera for my BMW. Fast delivery and quality products.
Had some questions and Mario from Tech Support was very helpful. Very friendly person!”
“A very prompt delivery.
I had acquired an XTrons head unit and enquired about reversing camera compatibility and again received a very prompt response which spurred the purchase.”
Thanks for your feedback, SUBASH. We're sorry to hear that you didn't receive your express delivery. That is something that we take very seriously, and we'd be more than happy to help try and resolve the issue. Have you contacted our after-sales team yet? If not, would you please contact our after-sales team to check your order for you?
Or would you please tell us more details of your order such as the order ID and order email etc.? We will help you transfer to our after-sales team to check it for you.
Please rest assured and we will do our best to find a best solution for you.
We appreciate your purchase and we want to make sure that your experience with us is the best it can be.
