“Excellent customer service they took the time to double check all the car details with me before shipping to assure I was getting the correct model also shipped really fast highly recommended not fitted the unit yet so can't comment on this but company the seems on the ball.”
“I have bought several devices from Xtrons and they have all been technically advanced and reliable. The Xtrons agents are skilled in their advice and readily reply to email enquiries. Good products at attractive prices.”
Hi! I am very sorry to hear about your experience. I am more than happy to help. Please contact me on mario@xtrons.co.uk , I am sure we can find satisfying solution.
Kind Regards
Mario
Customer Satisfaction Team
“Xtrons are well known for they're quality and reliability so I purchased this head unit and was amazed and the quality of this product
Top specs with top quality parts
Will purchase again in future and recommend xtrons to my friends
Delivery was quick and reliable”
“Unfortunately, very poor experience. longer screws where needed. Originals unbelievably short. And bracket was pooor fitment.
And person, named Stella, couldn’t even give me dimensions. So I could buy myself. Not happy.”
Hi! I am very sorry to hear about your experience. I am more than happy to help. Please contact me on mario@xtrons.co.uk , I am sure we can find satisfying solution.
Kind Regards
Mario
Customer Satisfaction Team
“Ordered a basic single din 10" for my motorhome, and have to say, thoroughly pleased with it, works as good as expected, quick start up, fitted very well, came with all the correct harnesses, sure, you can buy cheaper versions on other sites etc, but, this feels and operates with quality.The only issue is that it doesn't remember the radio stations, but I suspect that could be Due to my wiring.”
“It's good. I got the product and it works fine. I paid extra for next day delivery, ups messed up delivery they lost my parcel and I had to wait 2 days extra for the parcel to finally arrive. Pretty annoyed, they lost it and found it again even though I payed for next day delivery so that was a waste of my money”
Dear Ben,
Thank you so much for taking the time to share your experience with us. We're sorry for the inconvenience caused to you by the UPS delivery.
We understand that you paid extra for next-day delivery but still have to wait 2 days extra for the parcel. I'd suggest you to request the part refund of the delivery fee from UPS. Also, we will send your feedback to our delivery partner UPS to improve the delivery service.
We really appreciate your kind understanding and consideration.
Wish you all the best,
James Long
“Unfortunately, I had a number of issues with my Car and the factory set-up. BMW e39 has a large number of options and none of these would work with the Xtrons head unit without having to fully rewire the car. Nonetheless, Xtrons have been ace offering me advice and even sending out a whole new unit to get around my issues-which I couldn't in the end at this stage. They even offered a full refund when we came to an impasse. The unit was a huge step change compared to an earlier unit I've got in one of my other cars. When connected it was super fast and offered a lot of features! Wireless carplay was well integrated and handy! Will defo use Xtrons again and their support was the best I've had, ever.”
“Came quickly and very well-packed. Unfortunately, I found it very hard to install/set up will not connect to Oem system. It has no sound and has brought warning signs up my dash. I have contacted tech support 2 times with no reply so I am trying to return it. After-sale customer support is non-exsitant.”
Hi Neil,
Thank you for your feedback on Xtrons UK!
We are sorry for the inconvenience you encountered.
I checked our email system, however I can't find a transaction between us. I am afarid that the email you sent is lost or mis-delivered.
Regarding to the after-sales tech issue, would you mind contacting our after-sales team by this email again?
Our tech support team email is techsupport#xtrons.com （Replace # with @)
Once we get the info, our tech support team will study it carefully and help you find a good solution as soon as possible.
In case you have any other questions, you can also contact me by my personal email long-james#xtrons.co.uk (Replace # with @)
Thanks very much for your kind understanding.
Best regards,
James Long
