“I ordered this decoder to aid the install of an aftermarket head unit which said it worked ! It doesn’t ! No way of telling if it’s actually working or not !! I need a refund or you to send out a tested working one !”
Thank you, Thomas, for taking the time to provide your feedback on Xtrons UK. We apologize for the unfortunate experience you had.
Regarding to the tech issue, have you contacted our after-sales tech support team yet？ If not, would you please have a try first and tell us the entire error message? It would be better if you could take some pictures or shoot a short video.
Our tech support team email is techsupport#xtrons.com （Replace # with @)
Once we get the info, our tech support team will study it carefully and help you find a good solution as soon as possible.
Thanks very much for your kind understanding and giving us the chance to solve this issue.
“I ordered from Xtrons after seeing the recommendations on Land Rover Freelander 2 forums. I had no problems ordering and my order arrived quickly and well packaged. I would definitely order from Xtrons UK again.”
“From researching, ordering and delivery the service has been first class. Very clear descriptions and photos. Unit received within days and I fitted yesterday without issue. All wiring included. The unit looks brilliant and works very well. Delighted.”
“Good quality equipment. Quick postage. Lots and lots of wires. Audi Bose add extra wires. Time and care is all that is needed. Yes I would recommend.”
“Always worry about ordering off the internet
But we bought the latest VW transporter version with wireless and it works great
We also added the camera and digital box
This works great and connect straight away.”
“I dropped my TIQ722L head unit and damaged the screen, I contacted Xtrons enquiring about having it repaired they surprised me by replacing the faulty unit for new. Very happy customer.”
“PURCHASED A CAR RADIO WHICH WAS DELIVERED BY UPS WHO LEFT MY ORDER ON THE FLOOR OUTSIDE THE PROPERTY IN PLAIN SIGHT OF A BUSY ROAD.
THE RESULT WAS THE ITEM WAS STOLEN.
I AM IN DISCUSSION WITH THE SELLER AND PAYPAL TO GET A REFUND
GARBAGE SERVICE!!!”
Dear customer,
Thank you for alerting us to your unfortunate experience with the delivery service. We are deeply sorry that your order package was stolen. We understand the frustration this may cause and we take your feedback very seriously.
By the way, have you contacted your local police station to investagate it for you? If not, would you please give it a try first.
We value your feedback and we sincerely hope everything will be fine with you.
Best regards,
James
“Item ordered, delivered, installed all great, but the unit froze and stopped working on my first drive out, contacted xtrons via email to explain the situation and a refund issued after they had my order back. Great customer communication from them, overall a good experience even though the unit failed. It happens.”
“Purchased android screen and MOST adapter for my lexus that was supposed to fit my car, but none of the wiring fits, trying to return it, but can't get an answer from Xtrons. Very disappointed with the misleading information and very poor customer service”
Dear Danas,
Thanks for contacting us. Sorry for the inconvenience you encountered. I checked our email system and found you have already submited a email and our after-sales team is following up your case.
Please don't worry, our after-sales team will find a best solution for you.
Thanks for your kind understanding.
Best regards,
James Long
“I like the unit well packaged and presented the instructions are good I’ve had a couple of issues I can’t have my phone connected by Bluetooth and WiFi at the same time I have to turn one of them off to use the other plus I can’t get mirroring on my iPhone to work I tried contacting tech support but didn’t receive a reply”
Dear Mr Michael,
Sorry for the inconvenience you encountered. I checked our email system, however I didn't find a transaction between us. I am afarid that the email you sent is lost or mis-delivered.
Regarding to this tech issue, would you please try again to send a new email and provide more details such as a short video?
Our tech support team email is techsupport#xtrons.com （Replace # with @)
Once we get the info, our tech support team will study it carefully and help you find a good solution as soon as possible.
In case you have any other questions, you can also contact me by my personal email long-james#xtrons.co.uk (Replace # with @)
Thanks very much for your kind understanding.
Best regards,
James
“Really quick delivery.
Overall, really pleased with product and service, would definitely use again.
Good price - you're definitely getting a lot of functionality for the money.”
“1st class service all round, was told delivery would be a few days late due to no stock and if I was happy to wait or wanted to cancel, I said I would wait, delivery was on the day they said, after fitting I found out I had ordered the wrong connector, after asking what connector I needed I was pointed to the right one, just waiting for that on to be delivered.”
