“Not a good experience.
On the face if it a lovely head unit, in reality it doesn't fit very well sits too high, and bottom bracket not even included or holes to attatch the original.
Cannot get the rear camera to work, and now find there is another wiring loom, not listed anywhere on the website possibly needed at a further cost of £60 what is this all about?”
Thank you for your feedback Peter. We are sorry for the issue you encountered. We are committed to provide our customers with high quality product and service. Please don't worry, regarding to this tech issue, have you contacted our tech support team yet? If not, please just send a email to our support team and provide more details such as some pictures. A short video would be better for us to locate the issue you encountered. Once we get the detailed info, we will do our best to find a good solution as soon as possible. Sorry again and we really appreciate if you can give us the chance to help you solve the issue.
“I bought an Android unit and DVR camera for my BMW. Fast delivery and quality products.
Had some questions and Mario from Tech Support was very helpful. Very friendly person!”
“A very prompt delivery.
I had acquired an XTrons head unit and enquired about reversing camera compatibility and again received a very prompt response which spurred the purchase.”
Thanks for your feedback, SUBASH. We're sorry to hear that you didn't receive your express delivery. That is something that we take very seriously, and we'd be more than happy to help try and resolve the issue. Have you contacted our after-sales team yet? If not, would you please contact our after-sales team to check your order for you?
Or would you please tell us more details of your order such as the order ID and order email etc.? We will help you transfer to our after-sales team to check it for you.
Please rest assured and we will do our best to find a best solution for you.
We appreciate your purchase and we want to make sure that your experience with us is the best it can be.
“I have purchased a new android head unit, dab dongle, dash cam, odb reader from Xtrons. The delivery is quick and support reliable (always next morning). Instructions aren't always the clearest, but we get there in the end! Overall it's a good value product and everything works well.”
“Nice bit of kit, however I bought a Landrover Freelander 2 specific unit and the lack of installation instructions made the fitting an interesting process of trial and error.also had to buy two additional items which should hav been in the kit…thankfully YouTube to the rescue”
“When something seems to good to be true it usually isn't. First off no instructions whatsoever. Soldiered on using a you tube video for a similar brand. Was OK still needed to try get the USB hub in car connected and the rear view camera. Disconnected following day to run camera cable in and connect USB. Now the camera feed doesn't work and there is now no rds on the radio. I should have left it alone.”
Hi Kevin,
Thank you for taking the time to let us know about your experience with Xtrons UK. We are sorry that things didn’t go as planned and understand how frustrating this was. We take any feedback about our product seriously, and want to make sure we strive to make things better.
Could you please contact me by email long-james#xtrons.co.uk (Replace # with @) and let us know a little more about the issues you faced while trying to connect the USB hub to the car and the rear view camera? It would be better if you could take some pictures or a short video to us. We want to investigate this further and fix any issues we find.
As for the RDS radio, I checked this stereo do have the feature of "RDS", would you tell us more details too if it doesn't work? We really appreciate if you could send some pictures.
Again, we sincerely apologize for your ordeal and thank you for providing us with your valuable feedback.
James
XTRONS Tech support Team
“Extremely miss leading. Half the features don't even work. The product I purchased was QPB8260CCP at £569. But is it a good quality screen and shipping was quick. Its good enough that I'm not sending it back. But! ,I wouldn't have brought it if I knew what I do now.
Also extremely hard to fit the extra wiring in an e90. Had to cut in the inside of my dashboard out to fit it, but that not xtrons fault. It's my own.
Overall 6.5/10”
Hi shane,
Thanks very much for your feedback. We are sorry for the inconvenience you encountered. Our QPB8260CCP car stereo is designed to work perfectly with E90. And we have texted it too on all our listed models.
We'd really want to find out what casue the case "features don't even work" and avoid it in future.
Would you mind telling us more details of the your car such as the year, selling region and the detailed errors you encountered with the car stereo by my email long-james@xtrons.co.uk? It would be better if you take some pictures or record a short video.
Once we get the info, we will have our experts to try to create a similar environment to test it carefully.
We stive to provide our customers with great products and service.
We really appreciate your kind understanding and support.
James Long
XTRONS Support team
