“When something seems to good to be true it usually isn't. First off no instructions whatsoever. Soldiered on using a you tube video for a similar brand. Was OK still needed to try get the USB hub in car connected and the rear view camera. Disconnected following day to run camera cable in and connect USB. Now the camera feed doesn't work and there is now no rds on the radio. I should have left it alone.”
Hi Kevin,
Thank you for taking the time to let us know about your experience with Xtrons UK. We are sorry that things didn’t go as planned and understand how frustrating this was. We take any feedback about our product seriously, and want to make sure we strive to make things better.
Could you please contact me by email long-james#xtrons.co.uk (Replace # with @) and let us know a little more about the issues you faced while trying to connect the USB hub to the car and the rear view camera? It would be better if you could take some pictures or a short video to us. We want to investigate this further and fix any issues we find.
As for the RDS radio, I checked this stereo do have the feature of "RDS", would you tell us more details too if it doesn't work? We really appreciate if you could send some pictures.
Again, we sincerely apologize for your ordeal and thank you for providing us with your valuable feedback.
James
XTRONS Tech support Team
“Extremely miss leading. Half the features don't even work. The product I purchased was QPB8260CCP at £569. But is it a good quality screen and shipping was quick. Its good enough that I'm not sending it back. But! ,I wouldn't have brought it if I knew what I do now.
Also extremely hard to fit the extra wiring in an e90. Had to cut in the inside of my dashboard out to fit it, but that not xtrons fault. It's my own.
Overall 6.5/10”
Hi shane,
Thanks very much for your feedback. We are sorry for the inconvenience you encountered. Our QPB8260CCP car stereo is designed to work perfectly with E90. And we have texted it too on all our listed models.
We'd really want to find out what casue the case "features don't even work" and avoid it in future.
Would you mind telling us more details of the your car such as the year, selling region and the detailed errors you encountered with the car stereo by my email long-james@xtrons.co.uk? It would be better if you take some pictures or record a short video.
Once we get the info, we will have our experts to try to create a similar environment to test it carefully.
We stive to provide our customers with great products and service.
We really appreciate your kind understanding and support.
James Long
XTRONS Support team
“I received my unit and sent off an email to tech support. My unit has several issues that required some answers. I received no replies, just spam adverts and this email asking for a review. The unit performs ok, but is full of bugs and software issues that ruin the experience. The user manual is woeful and there is zero tech support, despite this being one of the main reasons to buy direct, exactly as it states on their website. I will send the unit back and buy one from a supportive supplier.”
Thank you, Paul, for taking the time to provide us with your feedback about your experience with Xtrons UK. We are sorry for the inconvenience you encountered. Please don't worry, we are here to help.
I have checked our email system carefully, however, we didn't find a new email about the technical issues. And our tech support team didn't receive your new email, that is why there is no reply. We are really sorry for that. I am afraid the email is lost of mis-delivered.
At this point, would you minding trying again to contact our tech support team and provide the details? It would be better if you could take some pictures.
Also, if you are hurry to get support, you can also go to our website and click the "chat" button to chat with our support team. (GMT 10：00AM - 5：00PM( UK working hours)
We appreciate your input and would like to ensure a better experience for all of our customers. Thank you again for telling us about your experience.
“Firstly does not fit the adapter they recommended for my transit custom , support is awfull don't get reply to questions dab dongle does to work apps just close at times, software is clunky and have to repeat steps , expected more from one of there premium units , I actually went with xtrons over cheaper units because they stated they had good support”
Thanks for taking the time to let us know about your experience, Martin. we apologize for the issues you have faced.
We reply every emails of our customers everyday. Normally it takes only a few hours. Sometimes during busy hours, it may take longer, but it is not expected to take over 24 hours.
We have checked all our email systems, however, we didn't find the email with the questions about DAB. I am afraid maybe the email is lost or mis-delivered.
Please don't worry, we are here to help. In this case, would you mind trying again to send a new email and provide more details about the case you enounctered about the DAB dongle step by step? It would be better if you could take some pictures.
Once we get the info, we will have our experts to study it carefully and provide a good solution as soon as possible.
Sorry again for the inconvenience and we really appreciate your kind understanding and giving us the chance to help you fix the case.
“Excellent service and product. Simply plugged into Android USB port connected DAB+ and superb reception and lots more stations with quality sound. I recommend Xtrons to everyone”
“I bought the xtron to upgrade the head unit of my 2012 converted sprinter, the ordering orocess and delivery were perfect, the postal tracking was great and it turned up on tine,
The unit was nicely packaged with the minimal amount of plastic which I like, the installation was simple and I know have navigation, bluetooth, carplay & google in my van, and still have other features I plan to set up later,
Great value for money
Thank you to Xtrons UK”
Thank you for your rating of Xtrons UK. We appreciate your feedback about our website. We are glad that you are overall quite satisfied with your purchase. We will keep strive to deliver the best products and service.
Posted 1 year ago
Thank you so much for your positive rating of Xtrons UK! We are delighted to hear that you found us to have a great website, quick delivery and good packaging. We are committed to providing the best service and thank you for your support.
“got my head unit around 1 week ago still no further getting it sorted customer service is really poor now i am stuck with a £350+ head unit that won't work I WOULD AVOID & SUGGEST GOING EBAY OR AMAZON
I have attached an image of what the head unit is doing just boots up to that screen then crashes and reboots again my guess is there waiting till the 30 days are up then will refuse to exchange it for a working one then take it back in for repair and take weeks to sort I wish i had never ordered from these and will be letting everyone on the forums know to avoid them too”
Hi Mr Ashley, I’m sorry for the inconvenience you encountered. We offered services through many platforms including phone, online chat, email etc.
Since there are time difference between us, usually we'd recommend customers to contact us by email to send details info and our experts can follow them up professionally.
I have checked our email history, I found that our after-saels team has offered a solution to your case. We hope that everthing will be fine with you.
Our R&D department will take a further study on the case you mentioned to improve improve our product and service in future for all our customers.
If you still have any questions, please try again to contact us by email, our after-sales team will follow up your case. Wish you all the best.
“Wouldn't recommend as no customers service contract number.i have emailed all emails to find out of I can return and the product sent was pre returned as everything was connected to the head unit.”
Thank you for taking the time to share your experience with Xtrons UK. We are sorry to hear that you didn't get the support.
We have checked all our email system, however, we can't find a email sent from you. Maybe your email was lost or mis-delivered.
Please don't worry, we will do our best to help you. Would you please try again to contact us by email techsupport#xtrons.com （Replace # with @)? Also, if you'd like instant support, you can also go to the online chat service from our website during the UK working hours.
By the way, all the products we sent are brand new. Regarding to the issue you mentioned "everything was connected to the head unit", would you please take some photos and send to us by email? We will have a carefully check on it.
Also, all our products are required to pass rigorious factory tests, so that to make sure they work perfectly on vehicles on the support list. Thanks for your kind understanding.
Once we get the detailed info by email, our support team will provide you a good solution. Please rest assured.
