“Ordered a basic single din 10" for my motorhome, and have to say, thoroughly pleased with it, works as good as expected, quick start up, fitted very well, came with all the correct harnesses, sure, you can buy cheaper versions on other sites etc, but, this feels and operates with quality.The only issue is that it doesn't remember the radio stations, but I suspect that could be Due to my wiring.”
“It's good. I got the product and it works fine. I paid extra for next day delivery, ups messed up delivery they lost my parcel and I had to wait 2 days extra for the parcel to finally arrive. Pretty annoyed, they lost it and found it again even though I payed for next day delivery so that was a waste of my money”
Dear Ben,
Thank you so much for taking the time to share your experience with us. We're sorry for the inconvenience caused to you by the UPS delivery.
We understand that you paid extra for next-day delivery but still have to wait 2 days extra for the parcel. I'd suggest you to request the part refund of the delivery fee from UPS. Also, we will send your feedback to our delivery partner UPS to improve the delivery service.
We really appreciate your kind understanding and consideration.
Wish you all the best,
James Long
“Unfortunately, I had a number of issues with my Car and the factory set-up. BMW e39 has a large number of options and none of these would work with the Xtrons head unit without having to fully rewire the car. Nonetheless, Xtrons have been ace offering me advice and even sending out a whole new unit to get around my issues-which I couldn't in the end at this stage. They even offered a full refund when we came to an impasse. The unit was a huge step change compared to an earlier unit I've got in one of my other cars. When connected it was super fast and offered a lot of features! Wireless carplay was well integrated and handy! Will defo use Xtrons again and their support was the best I've had, ever.”
“Came quickly and very well-packed. Unfortunately, I found it very hard to install/set up will not connect to Oem system. It has no sound and has brought warning signs up my dash. I have contacted tech support 2 times with no reply so I am trying to return it. After-sale customer support is non-exsitant.”
Hi Neil,
Thank you for your feedback on Xtrons UK!
We are sorry for the inconvenience you encountered.
I checked our email system, however I can't find a transaction between us. I am afarid that the email you sent is lost or mis-delivered.
Regarding to the after-sales tech issue, would you mind contacting our after-sales team by this email again?
Our tech support team email is techsupport#xtrons.com （Replace # with @)
Once we get the info, our tech support team will study it carefully and help you find a good solution as soon as possible.
In case you have any other questions, you can also contact me by my personal email long-james#xtrons.co.uk (Replace # with @)
Thanks very much for your kind understanding.
Best regards,
James Long
“I ordered this decoder to aid the install of an aftermarket head unit which said it worked ! It doesn’t ! No way of telling if it’s actually working or not !! I need a refund or you to send out a tested working one !”
Thank you, Thomas, for taking the time to provide your feedback on Xtrons UK. We apologize for the unfortunate experience you had.
Regarding to the tech issue, have you contacted our after-sales tech support team yet？ If not, would you please have a try first and tell us the entire error message? It would be better if you could take some pictures or shoot a short video.
Our tech support team email is techsupport#xtrons.com （Replace # with @)
Once we get the info, our tech support team will study it carefully and help you find a good solution as soon as possible.
Thanks very much for your kind understanding and giving us the chance to solve this issue.
“I ordered from Xtrons after seeing the recommendations on Land Rover Freelander 2 forums. I had no problems ordering and my order arrived quickly and well packaged. I would definitely order from Xtrons UK again.”
