“Xtrons head unit is the perfect upgrade to the Hyundai ix35, fully featured and everything works and fits perfectly. The only issue I had was there were no instructions for wiring and installation which would have saved a lot of time. The Xtrons customer service was great and I was kept informed throughout the processing and delivery phase.
I would recommend xtrons head units over other branded or used originals any day!”
“Going to return one I bought for S3 8p,has alot of static noise is terrible,tryed different leads nothing worked,so much for plug and play, it's a shame as the unit itself seemed good just the static noise let's it down,mines has Bose system in it,sad as was looking forward to having more modern head unit
Message them on website not anything back so returning it”
“Xtrons service was excellent, Customer service was prompt in answering email questions and kept me informed from start to finish. The goods were well packaged and arrived in perfect condition. The staff at Xtrons were courteous and friendly. And everyone was eager to help”
“Overall the website is good but almost unusable on an iPhone and the item list seems to be getting smaller I hope to buy some more things off of them”
“I bought a headunit from these people and then I wanted to ask some questions about the unit and fitting? I sent several emails with no answer or acknowledgement what so ever! I think I should return the unit if I cannot get any sort of after sales service! this is appalling behaviour and not the way to treat a new customer! Looks like you're on your own with this company - don't expect any help or support! Bad news! BMW E39 model, Taylor made for E39 version and it doesn't appear to work anyway- what a joke!”
Thank you so much for the feedback, Paul. We apologize for the inconvenience.
Our tech support team work 24/7, so normally you will reply reply within 24 hours. I have checked all our email system but still can't find any transcriptions between us. I am afraid that your email was lost or mis-delivered.
Would you mind trying again to send a new email and provide more details such as the entire error message? It would be better if you take some pictures or a short video.
Once we get the info, we will do our best to find a good solution as soon as possible.
We also provide live support on UK, so you may also try to go to our website www.xtrons.co.uk to try the live chat support too.
In case you still can't reach our tech support team, you can contact me, my personal email is: long-james#xtrons.co.uk (Replace # with @)
We would appreciate the feedback and would like to make it up to you. Again, thank you for bringing this to our attention.
“I bought an android head unit and reversing camera from this dreadful place and wish I'd never bothered..
The camera which is car specific looks simply at the floor.. Stupid design..
The head unit is worse.. Doesn't pick up GPS signal, WiFi does not work.. Apps crashing and freezing..
Asked for help from the UK based XTRONS and after a few days of hearing nothing I'm now going to contact credit card company to get my money back..
STEER CLEAR OF THESE HEAD UNITS..”
Hi Robert,
Thank you for taking the time and effort to give us such detailed feedback. We apologize for the inconvenience you faced.
Our tech support team work 24/7, so normally you will reply reply within 24 hours. From your description, I am afraid that your email was lost or mis-delivered.
Would you mind trying again and providing more details？
1. Have you connected the GPS Antenna to the head unit?
2. Similarly have you connected the WiFi Antenna too? If the WiFi can't be connected, is there any error message? It would be better if you could take some pictures.
3. Regarding Apps carshing and freezing, may I ask the name of the app？ We really appreciate if you could record a short video to us to check.
In case you still can't reach our tech support team, you can contact me, my personal email is: long-james#xtrons.co.uk (Replace # with @)
Once we get the info, we will do our best to help you find a good solution as soon as possible.
Sincrely hope you can give us the chance to help you solve this issue. Thanks very much for your kind understanding and support.
Best wishes,
James
Thank you for sharing your experience with us. We apologize for any issues you've encountered with the sound and radio when stopping the vehicle.
Please don't worry, we will do our best to help you here.
Regarding this tech issue, may I ask have you contacted our after-sales tech support team yet?
If not, would you mind sending a new email and provides us more details about the issue you encountered? It would be better if you could take some pictures or a short video so that our tech support team can locate the issue better and find a good solution as soon as possible.
We really appreciate you giving us the chance to help you solve the issue.
“The unit itself is great and the delivery was fast. However I am distinctly unimpressed that neither of the two leads included worked correctly with my car speakers. I've had to pay £30 for another lead for my Audi A3 with the non-Bose soundsystem to get my back speakers to work correctly. There are some garbled instructions online indicating that this is a known issue. The quadlock to ISO lead included is not fit for purpose”
Dear Tim,
We are sorry for the inconvenience you encountered. Regarding this tech issue, may I ask have you contacted our tech support team yet?
Our products are desigend to upgrade with the least loss of original features. Our products are well-tuned by our enginners on every vehicles.
Regarding to the issue you mentioned, if you haven't contacted our support team, would you mind trying again to send a new email to our support team and provide more details? A short video may be most helpful to locate the issue fast.
We really appreciate your kind understanding and giving us the chance to help you solve the issue.
Sincerely,
James
“Terrible, unhelpful support staff. “Universal” item did not fit. Offered a partial refund of £5 if I could show me breaking the METAL fitting cage?
Strange company, get the eBay head units, honestly same quality and cheaper price”
Dear Customer,
Thank you for taking the time to give us your feedback! We are really sorry to hear that you had an unpleasant experience with our support staff and that the ‘universal’ item did not fit.
We value our customers feedback and we will send it to our releated department to improve our products and services.
XTRONS has been focus on providing high quality products. We only adopts the the automotive-grade hardware for our products.
Thanks again for your kind understanding and we sincrely hope our products can help you better in future.
“Purchasing is easy, if you have a problem you cannot contact them by phone, you have to email numerous times with absolutely no replies.
Still haven't heard anything or had any response, so don't buy from them!”
Thanks for your feedback, Simon! We appreciate your taking the time to let us know about your experience with Xtrons UK. We apologize for any inconvenience that you didn't receive a reply.
I have checked our email system carefully, however, we didn't find a email transcription from you yet. Maybe your email is lost of mis-delivered. Would you mind trying again to contact our support team and provide more details? It would be better if you could take some pictures so that our support team can locate the issue better and find a good solution as soon as possible.
By the way, my personal email is long-james#xtrons.co.uk （replace # with @) in case you still can't reach our support team.
We really apprecaite your kind understanding. We want to ensure that our customers have the best experience.
Thank you so much Nick for your 5 star rating of Xtrons UK! I'm glad to hear that you are happy with the unit you've installed and that the instructions were good. We appreciate you being a loyal customer. Thank you for taking the time to leave this review - your feedback is greatly valued.
“I purchased a TSD700L from Xtrons in 2021 and installed it in my Land Rover Defender. The reverse camera and dash-cam work great, and the audio quality through my cheap speakers is good. BUT THE RADIO WILL NOT STAY TUNED. Using my wing-mounted aerial for FM reception, the unit will not stay on the frequency for a station more than a few minutes, before it seeks another frequency.
Just last week I got a Xtrons RANT01 windscreen mounted aerial hoping it would be more compatible but that does not seem to have improved things.
It seems that either the quality is not what I hoped for, or I have a defective product”
Thank you, Andrew, for your feedback about your experience with Xtrons UK. We truly appreciate the time you've taken out of your day to let us know about your purchase and we're sorry to hear about the radio not staying tuned.
Please don't worry, we will do our best to help. Have you contacted our support team yet? if not, would you mind sending a email and provides more details such as some pictures. It would be better if you could record a short video. Once we get the detailed info, our support team will study it carefully to help you find a good solution as soon as possible.
We really appreciate your kind understanding and support.
“The brand new 10.1 inch unit does not recognise 2 DAB dongles or 2 DAB apps so I emailed Xtrons. The response was to download the DABZ app that is already on the unit! I've sent another email and had no reply. No idea where to send it back or if I will get a refund but it's not fit for purpose.”
Thank you so much for your feedback, Kevin. We truly appreciate you taking the time to let us know about your experience. We apologize for any inconvenience you have encountered with your newly purchased 10.1 inch unit.
Have you received the reply from our support team yet? Our after-sales team reply emails everyday, so normally you will receive the reply within 24 hours. If not, maybe the email is mis-delivered or lost. Would you mind trying again to send a new email. I will do my best to help you too. My personal email is long-james#xtrons.co.uk （replace # with @)
Please don't worry. If you have sent emails, our support team will study it carefully to locate the issue and find a good solution for you as soon as possible.
It is our goal to ensure that our customers have a satisfactory experience with our products. Is there anything else we can do to make your experience better? We are here to help.
