Yell.com Reviews

Name: Yell.com
Rating: 1.23

1.2 Rating 580 Reviews

5 %

of reviewers recommend Yell.com

Company Reviews

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Metrics

1.2

Based on 580 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	Greater than 43%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5

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Yell.com 1 star review on 15th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have an ad for Massage on yell.com I have tried so many times to change update my address but this will not happen I’ve even contacted you.com over the phone they said it’s updated but it still has not changed I give up with them do not usual.com the one of the worst sites ever and now I’m glad that my subscription has finished paying them was a waste of time and a waste of my money and effort you can’t change and update things it takes days to change and when it does it still hasn’t changed”

Helpful Report

Posted 2 years ago

“I got an order out of royal china in the Sighthill centre! Was starving so ate it not even a hour after me and my son one in the toilet 1 in kitchen up all nite son still in bed I’ve got off toilet ones to take it bk and told to get out of the shop and throwing me half the money for the order ! Not the first time either thought I would give them another chance stay clear they make and order up in 20 mins”

Helpful Report

Posted 2 years ago

“Absolutely terrible company! It's clear that they invest a significant amount of money in sales training and it's clear that Yell prey on start-ups. Their service falls miles short of their promises and one business owner to another, save yourself months of tight contracts and nightmare situations and stay well clear. As a side note, their marketing is useless. Who actually uses Yell when trying to find things? If they try sell you marketing, don't fall into the trap. It's cheap for a reason.”

Helpful Report

Posted 2 years ago

“WEEK 10 Of my YELL SMART ADVERTIOSING CAMPAIGN (£500 per month) Sutton Surrey and 6 mile radius ADS were seen 34,463 times CLICKS 1,259 CALLS 13 (From Germany, Miami, Sheffield, East London etc etc) Not 1 genuine call CONVERSION RATE 0 / NOT 1 call for work Complete waste of time and money”

Helpful Report

Posted 2 years ago

“Promised the world what i didn't realise was it was going to cost me a fortune for no return complained to them and ended up taking more out with them feeling conned and £272 down a month”

Helpful Report

Posted 2 years ago

“They will promise you lots of clicks but what they fail to tell you is that clicks do not equal sales. Use the money to employ experts who can tweak your online ads and adjust them as time goes on. Smart Performance is a robot and it lead to no sales at all for us. £2,160 wasted...YOU HAVE BEEN WARNED”

Helpful Report

Posted 2 years ago

“My business has had a yell.com profile for 12 months. I have a log in, and I can update some details but not others. I have received reviews on it. I tried to update the company name, and the change did not occur within 48 hours as the site stated it would. I contacted support and they told me I didn't have a valid account, there was nothing live, and that they did not know what I was logging in to. I sent screen shots from within my account, with ID number, log in page and company internal details, again they told me that it didn't exist. What an absolute waste of time and energy, I have been looking at this profile on and off over 12 months, replying to reviews, and now I am told I don't exist? An absolute waste of time, I never got one lead from this site. The only reason I got reviews was from sending links to people asking for reviews, none were given proactively. I would give 0 stars if that was an option”

Helpful Report

Posted 2 years ago

“I was told that my company would be at the top of Google searches which is lies. I was told I didn't need SEO as it's not needed because yell is so good. In 6 weeks I have never had one call. Please look up reviews, this company has even reached the ears of government who have decided to discuss yells lies in parliament. If they lied when selling you the contact which they always do then you are free to leave it as it was miss-sold. Yell never goes to court when people leave as they know they will lose! They will threaten you with court action but never follow up. Stop paying them. Cancel your direct debit.”

Helpful Report

Posted 2 years ago

“Yell is a scam, please make sure you read as many reviews as possible before giving them any of you hard earned cash. In 6 months and at a cost of £133pm I have not had one single piece of business from Yell, when I asked them to look into this their answers was "you're contracted for a year"! Basically saying tough sh1t. DO NOT USE YELL... YOU HAVE BEEN WARNED!”

Helpful Report

Posted 2 years ago

“ordered two pairs of sandals came with glue and spots on them when I tried to return them they wouldn't provide the shipping address as stated on their website offered me a 10% discount and said well if you return them "what if they get lost in transit we will lose out" look at all the disclaimers on their website WARNING WILL ROBINSON WARNING unreputable company DO NOT ORDER ANYTHING FROM THEM”

Helpful Report

Posted 2 years ago

“They rip you off! avoid!”

Helpful Report

Posted 2 years ago

“I have posted a genuine review about a garden room business in Worcester and they keep deleting it. The reviews on their site are5/5 and this influenced my decision to you this company which is sincerely regret”

Helpful Report

Posted 2 years ago

“Poor. Take your money and you get nothing for it. We are a charity and they still decided to rob us. Please dont use this company”

Helpful Report

Posted 2 years ago

“I would never use this yell it waste of money and the staff are very rude”

Helpful Report

Posted 2 years ago

“Terrible experience with yell. Left feeling conned out of money. Promise the world, can’t deliver and then pay themselves on the back.”

Helpful Report

Posted 2 years ago

“I feel cheated and lm sure l was missold.”

Helpful Report

Posted 2 years ago

“DO NOT SIGN A CONTRACT WITH YELL.COM They promised a lot of things they didn't do in the end. I am very sad I have spent £1600 with them :( they teased me I really hate them for stealing my money. After I finished my contract they were still taking money from me I had to block them from contacting the Fraud department of my bank. The customer service is really poor. the website looked like was design by a child DO NOT TRUST THEM”

Helpful Report

Posted 2 years ago

“They remove bad reviews from their paying customers using the excuse of your wording being against Yells policy. Then when you try to repost an edited version they say you have to wait 30 days. What a scam of a company. As for SEO and website design, they depend on the customers lack of knowledge as to how these things work then charge a fortune for SEO and design that will hurt your company, bad links etc. Must be great for rogue traders to have such a platform to advertise their services. Absolutely avoid if you offer genuine good quality services and don't want to have your reputation tarnished by association with YELL.COM”

Helpful Report

Posted 3 years ago

“Worst company on the planet they tried to sell me a wix template they tried to say designed by yell powered powered by yell load of cods wallop avoid like the plaige”

Helpful Report

Posted 3 years ago

“We were sold a package last year and listing incorrect and spoken to yell so many times over last year to change address etc Yell not willing to reimburse or stop the payment until the contract date has expired very poor Yell should be ashamed of their selfs poor or lack of customer service They didn’t even apologise for failed return calls which were never made Sheila massey”

Helpful Report

Posted 3 years ago

Yell.com is rated 1.2 based on 580 reviews