Yell.com Reviews

Name: Yell.com
Rating: 1.22

1.2 Rating 556 Reviews

5 %

of reviewers recommend Yell.com

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1.2

Based on 556 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	Greater than 30%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5

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Yell.com 1 star review on 14th October 2024

Yell.com 1 star review on 9th March 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid at all costs. As well as getting zero business from display advertising & paid-for searches, they also continually ignored us, didn't do what they say they would, and are now using a petty argument about terminology to claim they never knew we wanted to cancel the contract and to keep the money we have incorrectly been charged for months. Middlemen with nothing to offer and they know it, which is why they find every excuse to hold onto your money at all costs rather than provide a fair & worthwhile service.”

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Posted 4 years ago

“I'm only giving one because I have to otherwise it would have been 0. AVOID! AVOID! That's all I'm going to say.”

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Posted 4 years ago

“I had a problem with a business I was unfortunate enough to use from Yell. so I left a 1 star review which vanished after I presume the mere behest of the business, further if a business has reviews only the 5 stara can be viewed, reviews less than that are included in the totals but are no where to be seen. You can easily check thatby looking for CJBS building services. Yell also provides facilities for the business to turn reviews on and off at their whim. Not a very trust worthy thing if you ask me.”

Helpful Report

Posted 4 years ago

“Promised the earth when selling their services, delivered nothing, zilch. Poor website and over 12 months with a paid number 1 listing on yell.com and using their website service, not one single enquiry. Forget sales, conversions, etc Not ONE single enquiry!”

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Posted 4 years ago

“YELL .com You are a complete disgrace. You lie, bully and threaten when I complained. You seem to have a team of bullies in your Birmingham office. I would highly recommend to anyone looking to advertise, steer well clear of this company.”

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Posted 4 years ago

“Absolutely awful company. Have lied to me for the last 6 months. I have tried everything possible to right my account and I have been lied to!! They told me that because I’ve breached my contract I’ve got to pay the amount in full but they haven’t provided me with the full contract for 6 MONTHS!! But I still have to pay the full price. They did NOTHING to help me get the account right all they said was wait for it to get to debt collection and then we can sort it with you. I’m now being told that is incorrect. I have requested all recorded calls and will be forwarding to trading standards. I have kept in contact every month and tried my hardest to sort it and the account managers are never available. Calls are never returned. The communication with this company is horrendous. Only do a free listing they will lie to you and then do you out of pocket.”

Helpful Report

Posted 4 years ago

“Joke company. Worked for them and they are teaching their employees to miss sell then firing them when they are outed”

Helpful Report

Posted 4 years ago

“Worst company I have ever dealt with and I've dealt with allot of companies, don't waste your time or your money.”

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Posted 4 years ago

“Absolutely disgusting company. It was too little too late when I realised what con men these are. Steer well clear!”

Helpful Report

Posted 4 years ago

“What a complete waste of money. - From being excited and hopeful from an excellent sales pitch. These guys could sell ice to the Eskimos by promising you the world - Once they have you it's soon apparent you fell for the smooth talk. The service was very slow to set up, full of errors and you quickly realise your not a valued customer, just a ticket number on a waiting list. - I recieved no sales, no leads and if I did ... it wasnt traceable. The worst £3k ive ever been swindled for by digital marketing "experts" - Locked into a 12 month contract for a diabolical service that doesn't only not work. But was mis-sold. Your cost per clicks if you use Yell will be higher than your competitors not using Yell. The Audience targeting is incorrect too. - promises made that were forgotten about. All in all, I would give Yell a 0.5/10 (Half a point for the genius way they use an old trusted name to rob you)”

Helpful Report

Posted 4 years ago

“Terrible company!!!! Do not trust!!!”

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Posted 4 years ago

“No return calls, No results but expensive monthly payments. Rubbish company thats unfit for purpose. Avoid like corona-virus.”

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Posted 4 years ago

“Bullying sales tactics and advertising that costs a fortune but yields zero results”

Helpful Report

Posted 4 years ago

“I have spent £115 per month since November...no customers and I'm lower now on Google than before I went with these low lives....they don't tell you that you're stuck with them for a whole year! Go for it if you like to throw your hard earned money away...I will be cancelling as soon as I can.”

Helpful Report

Posted 4 years ago

“I have been researching Yell complaints… I have been researching Yell complaints these last few weeks and seen some shocking practices by this firm. I noticed Yell pop up on my Facebook page as a sponsored advert. So I made a comment as I discovered that Yell were non compliant with their direct debt scheme. As a result many people were cancelling their advertising contracts and claiming monies back via their banks as yell were not allowing people to save and download a copy of their account notices or sending them out advance notices of monies due as the direct debit scheme rules require.When I pointed this out to Yell chat on facebook I was told I was abusive. Especially when I pointed out the under handed practices being used by their high level team. I contacted yell today on the 0800 number and was told by the collections team that they were not aware what the conditions were under the banking direct debit scheme. I said how can you send debt collectors after people if you are in breach of the direct debit scheme? We agreed that they need to go and check what the rules are. Shocking. I later phoned back and made the person I spoke to aware that MP's arE now investigating the many complaints because of yell salesman miss selling the products. I told the person I had kept a copy of the yell chat so she could go and check. She said she would. She also took a reference to a vimeo/424744199 video regarding the story of yell.con and some £350,000 claimed back via people's banks. At least she was nice and was very concerned that the whole con was interesting even a Manchester MP that wanted to take up the detrimental practices for those that sign up with yell.con as the video describes. So best thing is to do your due diligence people and Yell so you get the advance notice requirement correct and all the other things revealed in the video. I told yell I hate yell.com like the facebook group under the same name I came across whilst researching facebook. Yell tried to block this review on Trustpilot but after providing proof it was verified”

Helpful Report

Posted 4 years ago

“Yell lies incessantly and takes off reviews criticising it's abysmal service and reputation. Yell is UNFIT FOR PURPOSE and on it's way out.”

Helpful Report

Posted 4 years ago

“Avoid these charlatans like they're a swarming mischief of plague rats. They will hassle and hurry you in to signing a contract with them whilst promising you the best service since Marin Cilic. They'll set up your software with the bare minimum of functionality, give you no training on how to use it and then never speak to you again. I'm in the process of filing a complaint with them and I can see that since March they have ignored around 15 attempts to contact them. Email after email has been sent without even an acknowledgement of receipt. If/when they finally do contact you, their contempt drips down the phone line like hot gobbets of curdled milk as they refuse to listen to sense or reason but instead inform you that if you didn't want bad service, then you shouldn't be using Yell. I would swap my Andrex for 60 grit sandpaper before ever reccomending this company to my worst enemy.”

Helpful Report

Posted 4 years ago

“I was not put in correct section (gasplumbers) who search’s for that No calls in a whole year Monthly complaints never resolved Often never called back”

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Posted 4 years ago

“Sign you in to a 12 month contract promising you the world and deliver nothing. Yell seem to; have a social media team who don't bother researching the business they're trying to promote, have rude members of staff, have a sales team the cold call you and fill you with false promises. I cannot stress enough, don't use yell!!”

Helpful Report

Posted 4 years ago

“If you're a start up business DO NOT waste a penny using this company. They'll tell you how great their figures are and the volumes of calls you'll receive, sign you up then when they don't perform force you to commit to the contract even when they're not keeping to their end of the deal. I would invest your money into Google all day over this company as they're nothing other than con artists. TRUST ME DO NOT USE THIS COMPANY”

Helpful Report

Posted 4 years ago

Yell.com is rated 1.2 based on 556 reviews