Yell.com Reviews

Name: Yell.com
Rating: 1.22

1.2 Rating 564 Reviews

5 %

of reviewers recommend Yell.com

Company Reviews

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1.2

Based on 564 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	Greater than 35%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5

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Yell.com 1 star review on 17th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm not even sure where to start! Considering Yell are supposed to be a marketing agency, they are absolutely appaling at it. They haven't got a clue how to run Google Ads and I've wasted a lot of money which I have no chance of getting back at all. My return on my investment will be £0 and the longer it goes on for the more money I would waste. The person running the PPC campaign even admitted the cost per click was too high and he couldn't cover my geographical area or get enough clicks for the budget. I requested my contract be cancelled on 8th September. Emails keep going back and forth but it still hasn't been done despite several promises and they then send me an invoice. I have told them that I won't be paying this as I'm not getting the service and now they have instructed solicitors to try and recover their 'debt'. The company is poorly run and no one seems to know what to do and they expect me to call them to sort things out. If you want help marketing your business you should avoid Yell like the plague, you would get more customers by standing in the street burning money.”

Helpful Report

Posted 1 year ago

“This company is a massive scam & if you’re reading this avoid this company before it’s too late. They target start up businesses with the premise of gaining you more customers. They gain you no customers. I have received racist phone calls, scams & inundated with sales calls since I signed my company up to yell. I refuse to pay for a a service that does not work. They mislead you into signing a “contract” yet when you ask them for proof of this contract they cannot show you. I’ve told them they do not have permission to use my personal info yet they continue. In the 3 months I was with them I gained 0 leads, 0 customers ZERO. They have been investigated in parliament for good reason. Calrito Sund if that is your real name, who signed me up let me tell you there is a special place in hell for you. If your parents knew what business you do with yell they would be ashamed. AVOID this company like the plague, they do not gain you business. Cancel your direct debit, you are more equipped for shouting your business out on the streets than advertising with these cowboys.”

Helpful Report

Posted 1 year ago

“I had a negative experience with Yell. One of their agents contacted me to resolve an issue, and as a goodwill gesture, they offered me a new area. I signed a contract with the understanding that they would credit the amount back to me. However, after three months, I noticed that they were still deducting money from my account. When I contacted their complaint team, they claimed to have no record of the agreement and demanded full payment. They even threatened to send my account to a collection agency if I didn't comply. I want to warn others to be cautious when dealing with Yell, as this has been a dispute and I was miss sold.”

Helpful Report

Posted 1 year ago

“Worst Experience and Service Ever Straight to the point, made an instalments plan with Yell to build me an e-commerce website using their so called "advanced" website plan, so at this point i'm paying instalment plan + website hosting and "maintenance", (it sounds hilarious at this point). After 3 weeks they sent me the "advanced website" and all i can see is a landing page with a few words and some buttons, (outrageous right????) you have FREE Wix templates with more content than that (and they build their websites using Wix), the irony. After talking to the "professional" building my website and giving them instructions on how i want it, the answer was this "we can't build the website according to your instructions", this after i've signed the contract. Great I've been scammed, "should have listened to those people on the reviews" that was my first thought. Now i just have to build the website myself, which i did. The contract ends FINALLY after one year!!!. My first thought was, i'll call them to transfer the ownership of the website to me, because until this point a lot of the website settings you can't use because you're NOT the owner of the website THEY are. After spending almost £1000 these people tell me they will NOT transfer the website to me, because i've only paid for the building process of the website. I was like, YES i've paid for that, YOU build a website for ME, so, after payment is done what you've built is passed down to the person who have paid for that service ME. Just like a property, you pay someone to build you a property after it is built the owner who paid for it take possession. But guess what i just keep getting the same answer over and over. I can't even have access to the website settings to duplicate the website THAT I BUILT and save the work that I'VE DONE. Months of work just thrown in the bin. Will have to do it all over again from scratch. STAY WELL AWAY FROM THESE SCAMMERS. YOU WILL END UP LOSING YOUR MONEY, YOUR TIME AND YOUR PRECIOUS WORK.”

Helpful Report

Posted 1 year ago

“Very bad service at all !”

Helpful Report

Posted 1 year ago

“Complete waste of time and money! After paying them for 2 years and not getting anything from it whatsoever I have cancelled and cancelled my direct debit I have been approached by a dept management company on behalf of Yell saying I owe them money A complete joke.”

Helpful Report

Posted 1 year ago

“Yell remove genuine negative reviews (N&N Removals) because the owner asks, regardless of it being a genuine negative review - how is that informative? 22 FAKE 5 stars reviews though, from profiles with no other reviews? This enables theses rogue traders. Poor service, Trading Standards anyone..?”

Helpful Report

Posted 1 year ago

“Have used Yell for most of my advertising budget for 18 months now for landscaping business. Particularly impressed with the return form the Yell adverts. Had some sound advice over the period being with them too. They seem to genuinely care about my business. Would recommend”

Helpful Report

Posted 1 year ago

“Do not use yell we have been with yell since may 2022 and have payed them £3000 per month for there service with very little return and then we find out they look at the website 2 times per month then to top it up they will not relieve my google account back to me so are very happy To ruin my business terrible company”

Helpful Report

Posted 1 year ago

“Terrible service charge so much for little return will not return my google ads account as the locked me out of admin even thought we have payed £3000 per month from last march 2022 we keep ringing them for them to hand my account back and they seem to ignore me and say it can take up to 3 week to transfer back to me which I have been explained to it take 10 mins we have been in touch with trading standard as well and are keep an eye on this company”

Helpful Report

Posted 1 year ago

“Extremely disappointed and feel I was sold a dream for a quick buck/ commission. £7k down with £0 return and nothing to show for it other than almost losing my premises as the cost of the PPC plus was not breaking even or making a profit. Reposts show 0% improvement or growth each months for 6 months at £1,200 a month. No care for the customers success they just want the contract and your hard earned money. Avoid!”

Helpful Report

Posted 1 year ago

“The worst experience of being a… The worst experience of being a business owner so far! Not only have I tried to cancel due to lack of productivity and updates but I’ve also had nothing but trouble and false promise. I’ve had the website designer go missing mid website build and it’s all just been a total waste of my time!! This has taken so long that I'm no longer in my 14 day trial period and have been forced into a 12 month contract, despite Yell not delivering. Yell should have my entire account up and running befor starting my trial period. I want to cancel everything and I do not want any charges”

Helpful Report

Posted 1 year ago

“They are the worst company to use. They are now trying to charge me over £1000 per year and will literally do nothing for it. I should have been more diligent, and for this, I will know try to leave (after paying 80% of what is left... near to £700). Please do your research and find someone who won't charge you this amount”

Helpful Report

Posted 1 year ago

“I have join yell and paying £138 a month for business and I have not received one customer and is coming up 4 months I can’t wait to delete my account and the end of the 12 months contract there sold me lie and i don’t Recommend anyone to here please don’t be fooled by the sales team total lies believe meeeeeeeee”

Helpful Report

Posted 1 year ago

“Been paying a rather high price to grow my business and not had a single customer interested. Waste of my time and money don’t bother!!!! Only work they done is copy and paste from my other page. Will not be paying!”

Helpful Report

Posted 1 year ago

“I can't believe I finally got my money back It took about 3 months but finally I got all my money back I just want to thank cp-investigation.com, they originally called me I was so skeptical this all seemed to good to be true because I was sure I lost my money. However, after our conversation I understood that they really can help me. Then I met kate she is just the most professional person I have ever dealt with she kept fighting for me no matter what even when we got 50% settlement offers and 70% settlement offers she kept fighting and made it a 90% offer from the bank.”

Helpful Report

Posted 1 year ago

“Yell is the biggest scam going if you’re thinking about paying for advertising do not use yell biggest waste of money I’ve ever spent!”

Helpful Report

Posted 1 year ago

“These parasites constantly bombard us with sales calls and social media campaigns, total waste of time / effort and money avoid at all costs”

Helpful Report

Posted 1 year ago

“£840 a month for absolutely nothing, Worst company in the world never experienced anything like it from any company before Colin the rep is an absolute nightmare DONT TOUCH WITH A BARGEPOLE!!!!!!!!!”

Helpful Report

Posted 1 year ago

“This company are con merchants we had a website made from them never again, it took us 4 weeks to sort out which I 5 year old could do better, they charge you £30 a month for a site that's £7.50 a month. They also charge you over the odds for a free site, I have made my own website now which is 10x better than there's which cost me a fortune. They also charged us £60 for a logo which we didn't want and argued to give us our money back. AVOID AT ALL COST!!!”

Helpful Report

Posted 1 year ago

Yell.com is rated 1.2 based on 564 reviews