Yell.com Reviews

Name: Yell.com
Rating: 1.21

1.2 Rating 552 Reviews

5 %

of reviewers recommend Yell.com

Company Reviews

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1.2

Based on 552 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	Greater than 30%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5

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Yell.com 1 star review on 14th October 2024

Yell.com 1 star review on 9th March 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have join yell and paying £138 a month for business and I have not received one customer and is coming up 4 months I can’t wait to delete my account and the end of the 12 months contract there sold me lie and i don’t Recommend anyone to here please don’t be fooled by the sales team total lies believe meeeeeeeee”

Helpful Report

Posted 1 year ago

“Been paying a rather high price to grow my business and not had a single customer interested. Waste of my time and money don’t bother!!!! Only work they done is copy and paste from my other page. Will not be paying!”

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Posted 1 year ago

“I can't believe I finally got my money back It took about 3 months but finally I got all my money back I just want to thank cp-investigation.com, they originally called me I was so skeptical this all seemed to good to be true because I was sure I lost my money. However, after our conversation I understood that they really can help me. Then I met kate she is just the most professional person I have ever dealt with she kept fighting for me no matter what even when we got 50% settlement offers and 70% settlement offers she kept fighting and made it a 90% offer from the bank.”

Helpful Report

Posted 1 year ago

“Yell is the biggest scam going if you’re thinking about paying for advertising do not use yell biggest waste of money I’ve ever spent!”

Helpful Report

Posted 1 year ago

“These parasites constantly bombard us with sales calls and social media campaigns, total waste of time / effort and money avoid at all costs”

Helpful Report

Posted 1 year ago

“£840 a month for absolutely nothing, Worst company in the world never experienced anything like it from any company before Colin the rep is an absolute nightmare DONT TOUCH WITH A BARGEPOLE!!!!!!!!!”

Helpful Report

Posted 1 year ago

“This company are con merchants we had a website made from them never again, it took us 4 weeks to sort out which I 5 year old could do better, they charge you £30 a month for a site that's £7.50 a month. They also charge you over the odds for a free site, I have made my own website now which is 10x better than there's which cost me a fortune. They also charged us £60 for a logo which we didn't want and argued to give us our money back. AVOID AT ALL COST!!!”

Helpful Report

Posted 1 year ago

“Unscrupulous company as a new business yell called me promising me work via there app with job listings. Only on this point I signed up. Reality is totally different as I found out the hard way. All your paying for is be listed in towns, cities etc. Which when I cancelled my DD the advisor confirmed you only pay for listings. There is no jobs which to get me signed up was told otherwise. Avoid these scammers at all costs. My experience 5 months into 12month contract not had 1job via them! Do not engage into any business with them!!”

Helpful Report

Posted 1 year ago

“AVOID do not advertise with yell unless you like to waste time & money”

Helpful Report

Posted 1 year ago

“I’m not getting any customers , very disappointed I feel I was miss sold and want to cancel my yell add , And nobody has followed up my calls , it’s disgraceful .”

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Posted 1 year ago

“I was contacted by yell for advertising and was miss sold as I have had no customers and I cant see any difference I’m basically getting charged for free add , I have complained but they try to sell me another package on top of what I’m paying so I’m not having that .”

Helpful Report

Posted 1 year ago

“Black cat clutches. Colwyn Bay. North Wales. We are really happy with the service provided to carry out repairs on our car. Chris went the extra mile to get the job done on time and on budget. We recommend strongly the services of Black cat clutches for a superb local garage that gives you great value for money.”

Helpful Report

Posted 1 year ago

“I received a call from a Yell sales man who was very good at his job. Sticking to his script which had been very well thought out and designed by the compliance staff. The salesman made strong points to make Yell seem much better than they have proven to be, I.e 'Yell have 50+million people visit the directory every year, which is drastically better than Checkatrade or Mybuilder who have 4.5million and 3million'. Being a new company I have to make sure I spend money wisely advertising my services. I don't feel spending £80 a month on a service which has generated one new lead is by any means sufficient. Checkatrade manage 3-5 new leads a week and Google SEO optimisation is about the same. Which then compared to Yell's 1 in 4 months is insane, especially when you take into account Yell charge more than the Google SEO optimisation and the same as Checkatrade. After speaking to the customer services team about the lack of leads I received they looked into my ad then and there with me on the phone. They told me my pictures were good as was the description. The only thing they could think of to help generate new leads is to customise a new banner to make the ad look more aesthetically pleasing. Why this wasn't done in the first place when they helped me create the ad sounds unprofessional and lazy. Since the new banner I have yet to receive any new leads.... The fact Yell made me sign up to a 12 month contract when they know their directory is severely flawed is just deceitful business. Instead of spending money to try to make their business model change with the times, they instead get businesses involved with a 12 month contract which they full well know isn't going to generate the companies a sufficient amount of business. I have pleaded with Yell to remove me from their directory to no avail. I won't be paying for a service which doesn't work and if Yell feel they have to keep threatening me with a debt collections company then that's what they'll have to do but that won't change my mind and I wont be bullied into paying for something which DOES NOT WORK. Looking back on some of the points the salesman made I see how what they said was suppose to mislead me. For example, people go to Checkatrade and Mybuilder solely for tradesman whereas people would go to Yell for anything from a barbers to a train station.... When you take this into account the more realistic comparison could be Checkatrade have 4.5M+ people a year visit their platform for tradesman whereas Yell have 100,000 people look through their platform for tradesman.”

Helpful Report

Posted 1 year ago

“All sales, no management. The account manager, was amazing at the start, perhaps he was hired for Sales rather than account management. I had to point out mistakes, with incorrect Google Display Networks. They didn’t communicate anything with me unless I asked, gave me the most basic information, and outsourced my work, which the account manager knew very little about. I have ended all my contracts, painfully had to wait the full 6 months. Now I have asked them to explain what they did to actually manage my account, They keep replying with generic information. Please please please don’t be fooled by these people, as I mentioned it’s all about the sales and they couldn’t care less about my account.”

Helpful Report

Posted 1 year ago

“Never use this company, total waste of time and money. Promised the earth and delivered nothing. For a small business we were totally misled and it has cost us dearly. Yell should be ashamed of themselves. Our website orders actually decreased during the time we used them. AVOID”

Helpful Report

Posted 1 year ago

“DO NOT USE YELL to design a website! As a customer of ten years I asked yell to design me a new website back in February, I sent a 7 page document of how I wanted it to look, all of the copy, 115 images etc and had an hour long chat with the designer about what I wanted. What they put together was beyond terrible! Looked like it had been designed by a child in the 90’s on a commodore Amiga! They ignored everything I asked for, used terrible stock images, got the copy wrong, addresses, phone number etc were wrong and it honestly looked awful, I wish I could add the link so you could see what they class as acceptable! I complained and basically had no response for a week, so took to wix to design my own. I then asked Yell if they could transfer the one I’d designed over to them and once again was ignored! It’s now June, I am fighting for a full refund! I’ve asked 5 times for their official complaints process and just been referred to the yell chat every time.. but yell chat never resolve the issue. Been waiting 3 weeks for a response from a manager who I chase every few days! I have now had 49 contacts with them via phone and email (I’ve kept a record to escalate this to the ombudsman) and still just get ignored. Don’t use yell for your website, my experience start to finish could not have been worse and they honestly could not care less”

Helpful Report

Posted 1 year ago

“Had the best experience at vanity hair and beauty! The most friendly staff, would 100% recommend going! And also do beauty!! Xo”

Helpful Report

Posted 1 year ago

“DO NOT USE YELL.COM Misleading and lies about the service they say they can provide. They persuade saying that thousands of people use Yell.com for services. I have have been on the platform for over 4 months receiving only 49 clicks 37 intent to contact. They do not advertise their platform on search engine to gain more visibility. I am reporting to trading standards and other association that can help me with my complaint. The overall experience is just awful. AVOID AT ALL COST.”

Helpful Report

Posted 1 year ago

“Worst company ever. Literally not worth the time or money. They miss sell you their product. You would be better off spending your money with quite literally any other provider.”

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Posted 1 year ago

“Only post nicely nice positive reviews not ones with factual real honest truthful stories .Backing a company on their site that has left a customer with faulty glass windows that cost £6k😡removed my review even though checkatrade and trustpilot haven’t very one sided judgemental company”

Helpful Report

Posted 1 year ago

Yell.com is rated 1.2 based on 552 reviews