Yell.com Reviews

Name: Yell.com
Rating: 1.22

1.2 Rating 556 Reviews

5 %

of reviewers recommend Yell.com

Company Reviews

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Metrics

1.2

Based on 556 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	Greater than 30%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5

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Yell.com 1 star review on 14th October 2024

Yell.com 1 star review on 9th March 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Continous spam emails and phone calls from Yell.com Awful company, avoid at all costs.”

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Posted 2 years ago

“I left a genuine negative review regarding work carried out by a local tradesman which still hasn't appeared. In fact I tried 3 times to leave a review with no joy. Also I have used tradesmen on yell with good reviews who have turned out to be quite the opposite. Really makes me wonder if this site is corrupt.”

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Posted 3 years ago

“It very bad company same like rubbish, liar people work in this website. I pay 12 month £60 just for nothing. Fuckin stupid. I call him to explain me why again take my money if I cancelled this rubbish website. He said I have to cancel from bank. And my money what about my money. How they are not afraid of God? Конченные пидары чтобы вы здохли 😡😡😡😡”

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Posted 3 years ago

“In short complete money wasters, what's more, frustrating they bind you with a years contract that you cant cancel even if they do nothing. I literally had 0 business from them in nearly a year. Don't recommend, don't trust them whatever they say it's all good lies they can't guarantee you anything furthermore there Is a scam in mileage. Also they literally told me to ask my friends write reviews for me :D since they cant do nothing else just put an advert online and that's it.”

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Posted 3 years ago

“Was contacted by Yell on the 1 September 2021 and was told that based on their smart estimate report, I would receive traffic and sales from Altrincham, Cheadle, Wythenshawe and surrounding areas. The sales person was truly convincing which led me to believe that based on her experience in the field and her advice - I would see an increase in sales and traffic. A contract was open with a price tag of £362 per month with no space for consideration or even a suggestion to think about it. Yell personel stayed on the phone while constantly telling me to "sign the contract and your business will grow". My thought was that based on what I was promised, I would received the expected sales to fund this ad. After the call which lasted for over 2hrs, I read through the contract and I realised that there were no 14 days cooling off period. However, by the end on September, there were no activities from the Yell ads which conflicts the promise made by Yell. I contacted Yell and request a cancellation and was told that it can't be cancelled and it is because I have no reviews and they would give me a discount which I didn't accept as I wanted the contract to be cancelled. I opened a complaint and was contacted by Yell who told me that if they tweak up the ads with more features, I would see more traffic and Yell also mentioned I should also accept the discount previously issue because the added features would not work - she made sure to stay on the phone until I did accept it. By mid October, still no activities from the Yell ads, which by then I cancelled the direct debit and contacted Yell who told me that I need to pay the outstanding bill. In November, I received a letter from a collection agency demanding payment. My final option is to take Yell to court for this poor, ruthless approach and assault on small Businesses. Yell business method isn't to help small business grow but to squeeze every penny from your pocket with a no result contract. I have a facebook ads that is performing well for a small fraction of the cost Yell is charging. Between September to November, I have receive 8 customers from Facebook and 0 from Yell”

Helpful Report

Posted 3 years ago

“Absolutely useless and virtually a complete waste of money! We wanted to increase the number of enquiries from our online advertising so increased our budget from £200 to £500 per month. What a complete waste of money this was! We got Eight Times more response from Door to Door Leaflet Drops than we did from Yell, for our local gardening company. When we complained and asked to reduce our budget back down, they didn't want to know. This has definitely been the worst waste of money in 25-years of advertising, backed up by absolutely appaling and inept customer service.”

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Posted 3 years ago

“Left a review about a company that was ripping people off (scammers). Yell removed when the company complained so now they're still ripping people off. Surely the whole purpose of a review is to highlight good service/ business practice but also to highlight scammers/bad business practice so people can at least make their own mind up armed with the knowledge of what other people have experienced with that particular company.”

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Posted 3 years ago

“Second each one of the 'one stars' reviews left on. Worse company to deal with”

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Posted 3 years ago

“posted a genuine negative review about a scam seller and they let the seller remove the reviews and continue trading. do not trust!!”

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Posted 3 years ago

“Miss sold then refused to cancel my contract so I cancelled my direct debit now their treating legal action,”

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Posted 3 years ago

“Everything was alright until i provided my bank details, after that ive been completly ignored. The amends i asked to be done on my website are not done. been emailing everyone ive been in contact with, but simply no reply. Yell does not value their custumers, its a rip off, money wasted. If you looking for someone to build you a website STAY AWAY FROM YELL. YELL IS HELL!”

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Posted 3 years ago

“Please please don't believe all that they tell you, they will pressure you into signing up and tell you what they can do, it's lies. Don't waste your money with them”

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Posted 3 years ago

“Had my website with Yell now for 10 months and spent quite a lot of money, total waste of time worse company I have ever dealt with, worse decision I have ever made, don’t waste your hard earned money with them.😡”

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Posted 3 years ago

“brilliant company”

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Posted 3 years ago

““Wasted 3 hours with my business manager every time I had to call yell. please guys do not throw your money in the rubbish with yell a disgust service they done nothing, for 6 months £288 per month no customer no call they did nothing for my company please don’t threw your money away they are very good to sell you contract.”

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Posted 3 years ago

“400 reviews with an average of 1.13, and are you still thinking about going with this company or not? I regret I didn't read these reviews before signing a 6-month crazy uncancelable contract. We all have a common pain! Terrible service, pressure selling tactics, zero accountability! They told me their management cost for running campaigns is around 20-30% now in action it's 4-5 times more! Go and do the campaign yourself. You won't lose more pounds if you do it yourself by try and error!!”

Helpful Report

Posted 3 years ago

“Please DO NOT use yell in any form. . Miss Sold. . 2-3 leads in 6 months. . £470 p/m. . No 30-day cancellation. . Not allowed to cancel at all. . Lied about recorded calls. . False complaints procedure. . Forced to pay for rollover months after cancelling. . 60% (approx) of all website traffic was Bots My startup is currently in a contract that is not fit for its purpose. I was hesitant about starting with them but was reassured that they could use the correct keywords and ranking tools that "a small business like mine needs". This was untrue, and after spending £470 p/m for 6 months, I have received 2-3 calls from leads, and over 60% of traffic to my site has been bots. Then to top it all off, after three complaints and consistently ensuring that I can leave as soon as possible, they auto-renewed my account onto a rolling monthly charge and now won't cancel or stop the payment. This company is the definition of fraudulent!”

Helpful Report

Posted 3 years ago

“Stay away from this company. They will promise you leads and lots more and deliver nothing. Then when you complain they will say it’s down to your website then try to get you to sign up to yet another monthly subscription to update and maintain your website STAY AWAY!!”

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Posted 3 years ago

“Wasted 30 minutes with my business account manager trying to hard sell. Was told my business would fail if I didn’t pay £50 a month to get the top spot. Couldn’t get them off the phone, ended up hanging up! Regretted ever setting up an account!”

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Posted 3 years ago

“I am currently going through the process of cancelling my 12 month business account, I felt pressured into taking out the contract and Yell lied about understanding how googles algorithm worked. I have had no work from Yell in 2 months and have not heard from my "sales manages" Im currently paying over £70 a month and its an absolute waster of money.... Create a google business or Facebook business for free!”

Helpful Report

Posted 3 years ago

Yell.com is rated 1.2 based on 556 reviews