Yellow Octopus Reviews

Name: Yellow Octopus
Address: 87 Chifley Drive, Preston, Victoria
Rating: 4.77

4.8 Rating 3,611 Reviews

96 %

of reviewers recommend Yellow Octopus

4.8

Based on 3,611 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0449920225

Email:

hello@yellowoctopus.com.au

Location:

87 Chifley Drive,
Preston
Victoria
3072

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Yellow Octopus 5 star review on 22nd January 2025

Kellan Preston

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very fast service, I ordered a last minute gift and it arrived even earlier than expected.”

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Posted 3 years ago

“Very efficient service needed an item delivered the day before Christmas and they got it done no fuss”

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Posted 3 years ago

“Thank you Thank you Thank you”

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Posted 3 years ago

“Excellent customer service ,would highly recommend this company . They are so wonderful to deal with.”

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Posted 3 years ago

“Speedy delivery and good price, thanks”

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Posted 3 years ago

“Fast shipping my order was delivered right on time for Christmas!”

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Posted 3 years ago

“Such a great selection of gifts! Bought for all the in laws in just a few scrolls even when I started with no ideas. Thank you for saving Christmas!”

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Posted 3 years ago

“Great stuff to buy for fun gift”

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Posted 3 years ago

“Great service and they arrived so quickly!”

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Posted 3 years ago

“Happy with purchase”

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Posted 3 years ago

“Really excellent pre Christmas shopping experience - item in stock and quick postage to regional Vic. Really happy”

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Posted 3 years ago

“I ordered a Secret Santa present on the 9th of December, thinking it would be delivered well before Christmas. On the tracking, it was sent on the 13th of December. I sent a follow up email on the 23rd of December as the item had still not been received only to be told that the item was on it’s way back to you. On my suggestion, the same item was Express Posted the day after I made the suggestion, the 24th, so consequently the item was not received until the 30th. We’ll after Christmas! I am really disappointed, which I expressed in a previous email (which I don’t think was even acknowledged) and I also stated in that email, that I will NOT ever deal with your company again!”

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Posted 3 years ago

Hi Chris, Sorry to hear that your order had not arrived in time as it looks to have been a return to sender. Your email was acknowledged, which the reply may have gone to the junk folder. The item in the order was resent with express postage once notified, though it would not have arrived in time for Christmas Day. Please contact our staff at hello@yellowoctopus.com.au as soon as you're aware of any issues with your order, and we will be happy to sort out any issues asap. Kind regards, YO Customer Service

Posted 3 years ago

“Very poor. My order has not been delivered, delivery date was given as 31/12/21 wasn't given this date until I received an email later, so therefore to late for Christmas and it still hasn't been delivered today's date is 04/01/2022.”

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Posted 3 years ago

Hi Barbara, Sorry to hear that your order had not arrived yet. To help resolve any issues with your order please contact our customer service team at hello@yellowoctopus.com.au as soon as you're aware of any, and we will be happy to help. Kind regards, YO Customer Service

Posted 3 years ago

“I ordered two hampers within a minute of each other, one as fulfilled, the other canceled by Octopus due to lack of stock. A refund was provided but it meant my Mum did not get her Christmas present. Don't sell stock you don't have.”

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Posted 3 years ago

Hi Duncan, Sorry to hear that we have had to refund you for one of your orders. Sadly during peak periods like Christmas, our stock levels can lag when many orders are being placed at the same time. We try and keep our stock levels as accurate as possible, sometimes these issues can arise which we apologise for. If you have any questions, feel free to contact our team at hello@yellowoctopus.com.au Kind regards, YO Customer Service

Posted 3 years ago

“Great updates on delivery especially as I live in the UK”

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Posted 3 years ago

“I ordered a Jellycat toy for our new grandchild who was born just a few days before Christmas and I was thrilled that it was delivered in just 3 days! Very happy new parents and very happy grandparents here. 😊 🐶”

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Posted 3 years ago

“Good first experience.it was a gift so no feedback on sauce raste.Loved personalised wooden caddy though.”

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Posted 3 years ago

“Excellent service, but very poor product.”

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Posted 3 years ago

“I ordered one afternoon not long before Christmas and my parcel was ready for pick up the next day. The present was a hit.”

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Posted 3 years ago

“The order was ready the next business day, which was extremely quick given that it’s a personalised product! Highly recommend if you need something quick and something personal to gift.”

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Posted 3 years ago

Yellow Octopus is rated 4.8 based on 3,611 reviews