Yes Bebe Ltd Reviews

Name: Yes Bebe Ltd
Address: Unit 17A Torrington Avenue, Rear of BSS, Coventry, Coventry
Rating: 4.80

4.8 Rating 210 Reviews

95 %

of reviewers recommend Yes Bebe Ltd

4.8

Based on 210 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours

Visit Website

Phone:

208 123 8234

Email:

customer@yesbebe.co.uk

Location:

Unit 17A Torrington Avenue,
Rear of BSS,
Coventry
Coventry
CV4 9HN

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Thank you for your careful delivery :)”

Helpful Report

Posted 1 year ago

Thank you for your 5 star rating, Serdar! We really appreciate your support, and we're so glad to hear your order arrived safely!

Posted 1 year ago

“Great choice of items at excellent prices. The one parcel arrived very quickly and was exactly as described. Communication was excellent too.”

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Posted 1 year ago

Thank you for your lovely 5-star rating, Alison! We are so pleased to hear that you are happy with our range of products and their prices and that we offer good delivery times and communications too. We appreciate your kind words and your business!

Posted 1 year ago

“The parcel arrive when stated. Fitte dtge box perfectly so excellent replacement for the dog chewed seal!!”

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Posted 1 year ago

Thank you for your 5 star rating of Yes Bebe Ltd! We are glad that you had a great experience with us. We are delighted that the parcel arrived on time and that you were able to replace the seal easily. Thank you again for your review!

Posted 1 year ago

“I like to make as many purchases as I can from Yes Bebe from gifts to books as the service is always so good and nothing is too much trouble. The staff are helpful should you need advice and the fact that they are a small business local to me makes me want to support them even more.”

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Posted 1 year ago

“I didn’t receive my order.”

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Posted 1 year ago

Hi Amanda, We're very sorry that you feel that the non-delivery of your order deserves a 1* review for the services received by Yes Bebe. As explained in my email, this is something that is completely out of our control as Royal Mail is a 3rd party service. We will always accurately fill in customs forms, but we have zero control over what is accepted and rejected. We are investigating to find out if there are any changes that we can make to allow us to ship these products to Ireland, but it is ultimately down to the couriers as to whether we can or not, and there was no way for us to know that your order would be rejected. I can see that our warehouse team was able to arrange the dispatch of your order very quickly, and my email replies have been quick too, so I am so sorry if any of this has contributed to the 1* rating, but we would be very grateful if you could let us know how we can improve these services, or if you would consider revising your review if it is based on the services received by Royal Mail on this occasion. Best wishes Katie

Posted 1 year ago

“Perfect service, perfectly packed and wonderful toys”

Yes Bebe Ltd 5 star review on 10th October 2023

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Posted 1 year ago

Thank you so much, Holly, for your amazing 5-star rating! We appreciate your kind words, especially the positive feedback on the services, packing and the toys you received. We are extremely grateful for your repeat custom and we look forward to providing you with more quality services in the future.

Posted 1 year ago

“I'd order from these again no problem. Really fast shipping and good communication.”

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Posted 1 year ago

Thank you so much for your 5 star rating! We are delighted to know that you had a positive experience with your order and that you would order from us again! Your kind words about our fast shipping and good communication are highly appreciated. Thank you so much again for your support!

Posted 1 year ago

“Brilliant as ever! My parcel was delivered in the wrong address by postman. Contacted CS and they managed to locate my parcel and i got them in 30mins. Excellent customer service!”

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Posted 1 year ago

Thank you so much, Arianne, for your kind words and 5-star rating! I am just so relieved that we were able to help you locate your parcel quickly (we do love the Tracked service we use!), and that you were able to retrieve it without an issue. I'm sorry again that there was an issue with the delivery, but we are beyond grateful for your understanding.

Posted 1 year ago

“Great range of beautiful products at competitive prices. The loyalty scheme is very generous compared to others. Deliveries always come well-packed and are dispatched quickly.”

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Posted 1 year ago

Thank you, Shelley, for your 5-star rating! We appreciate your review so much, and we are so pleased that you have positive feedback to share about our services. We are truly happy to hear that you are satisfied with the range of products we offer and their prices, our loyalty scheme, and delivery services we provide. Thank you for being a great customer!

Posted 1 year ago

“This is lovely puzzle. Solid, sturdy jigsaw pieces which are easy to handle. I only wish the entire puzzle was shown on the front image. It is shown in full on the back but it is much smaller.”

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Posted 1 year ago

“I bought multiple things from yes bebe. I paid shipping for the items but to my surprise when I went to the post office to retrieve the package they told me I needed to pay for the shipping there as well. This is totally unacceptable. The items are good but I am not happy with the website.”

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Posted 1 year ago

Hi Afsaneh, I'm very sorry to hear you've had an experience that you feel warranted a 1* review of the services we have provided. This is the first time we've been made aware of the issue, and we would like to help. Overseas orders may be subject to local taxes and customs which we are clear about in our T&Cs, Dispatch & Delivery information and our FAQ, so unfortunately if these are the charges you have been subjected to, it's a requirement by law and we aren't responsible for the charges being issued. If you have been charged additional delivery costs by Royal Mail to receive your parcel other than taxes and customs fees, this isn't to be expected and we would need you to reach out to us with more information so we can speak to Royal Mail on your behalf so we can help you. Unfortunately can only aware of such information and help to resolve issues when our customers reach out to our Customer Care Team, but we will always do everything we can to help. I love forward to hearing from you. Best wishes Katie

Posted 1 year ago

“Poor customer service. Originally ordered from YES BEBE- the order arrived damaged. I would suggest all to stay away from this company. I work in school and know this product to be practical however wouldn't go near this company again!”

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Posted 1 year ago

Hi Shahi, We are very disappointed to see your experience with us warranted a 1* rating and a misinformative review. I have tried my best to help you since the second we received your email, and I'm more than happy to be transparent about this experience as you wish to make it public. You reported that Royal Mail caused the damage after they delivered it through a window, not Yes Bebe, but you refused to share any evidence of the damage so that we could help. I understand that this is an inconvenience when your wife has already thrown it in the bin shortly after the delivery without taking photographs, and the image you provided us a few days later wasn't appropriate for us to be able to help you as it didn't show the product or the packaging. We have the delivery image from Royal Mail, but this showed no indication of damage, and I hope that you can understand why we will ask for proof of any problems from all customers who reach out to us. We have tried to work with you to resolve this matter, and I'm very sorry that you don't wish to do this. Best wishes Katie

Posted 1 year ago

“Super stylish bed, we’ve had so many positive comments from our friends and family. Delivery was amazingly quick too. The only downside was it took a little while to assemble as there’s a lot of screws, but at least it’s sturdy. Also, take note, it’s an EU bed size, so you’d need and EU mattress. This was easily sorted though. We have one very happy daughter!”

Yes Bebe Ltd 5 star review on 13th September 2023

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Posted 1 year ago

Thank you so much for sharing your feedback with us, we are so pleased to hear the bed was delivered quickly and that you are happy with it. It looks fantastic!

Posted 1 year ago

“A very expensive OMIE lunch box and doesn’t really keep food warm at all. Not even for 4 hours in our case. I bought 2”

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Posted 1 year ago

“Very good balance bike”

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Posted 1 year ago

Thank you, Magdalena, for giving us a 5-star rating. We appreciate it! We are so pleased to hear you're happy with your purchase.

Posted 1 year ago

“Very Good, thank you.”

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Posted 1 year ago

Thank you, Eiichi, for giving Yes Bebe a 5-star rating! We are thrilled to hear that you are satisfied with our service.

Posted 1 year ago

“Fantastic range of products. Excellent sales with good discounts. Parcels are posted quickly.”

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Posted 1 year ago

Thank you so much, Jemma, for giving Yes Bebe a 5-star rating. We are thrilled to know that you have been impressed by our range of products, discounts, and delivery services. We are incredibly grateful for your support.

Posted 1 year ago

“I did not receive my package yet!!!!”

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Posted 1 year ago

Hi Sultan, we are very sorry that you feel that your experience warranted a 1-star rating. As you are not located in the UK, delivery times can be up to 7-14 days, so you haven't received your order yet as it is still in transit due to being dispatched on the 18th of August. Please see the tracking link in your dispatch email for transit updates, or contact customer@yesbebe.co.uk if you cannot find this and they will resend the link. With this in mind, we would be very grateful if you could consider revising your review. - Katie

Posted 1 year ago

“Fast, helpful and efficient. Goods received as expected.”

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Posted 1 year ago

“Very happy with my purchase from Yes Bebe. The item was exactly as expected, arrived promptly and and packaged extremely well for shipping. Will be ordering from here again, so thank you!”

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Posted 1 year ago

Thank you so much for your great 5 star rating! We really appreciate your positive feedback and we're so glad to hear that you are happy with your purchase, and that it arrived quickly and safely too. We are so grateful that you would choose to shop with us again after this positive experience.

Posted 1 year ago

Yes Bebe Ltd is rated 4.8 based on 210 reviews