Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.10

1.1 Rating 6,217 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,217 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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294

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ages in the office then sent a message saying delivery attempted. How hard is it to leave in an open chosen store? You get out of the van hand it over and leave. Sounds like BS to me.”

Helpful Report

Posted 3 months ago

“Liars , Thieves and scammers!!! YODEL should be investigated by trading standards. If I could leave zero stars I would and would cry from the rooftops AVOID AVOID AVOID! Argos are just as bad and have been no help at all....they must all be in it together.”

Helpful Report

Posted 3 months ago

“What an abysmal delivery company What an abysmal delivery company , cannot get a simple delivery job done , waited over 2 weeks for a parcel i had ordered online , to then receive an email yesterday telling me that my parcel would arrive between 17:51 - 19:51 , its now the next day and on their tracking info , my delivery has been 1 stop away for the past hour !! Will never use these again , if something so simple becomes a struggle so easily !! what a poor pathetic excuse for a delivery company !! And yet when contacting live chat , they could not fob me off quick enough , yet they happily took the payment to deliver the item , by sending me to a link that i had already used to get in contact with them !”

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Posted 3 months ago

“Absolutely awful delivery company. Delivers to the wrong address, holding my parcel unnecessary for over 5 days now! Waste of time...frustrating to say the least 🙄”

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Posted 3 months ago

“I can onlyecho same as so many other people. Been out for delivery since the 24th of December still not here on the 29th. Have now double checked and it’s telling me my parcel (which is actually for New Year’s Eve) will be delivered on the 4th of January! #theongestjourneyeverforadress”

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Posted 3 months ago

“SERIOUSLY something needs to be done. Yodel is absolutely shamble for delivery service, why do companies use yodel service after having a bad reputation. Yodel should be permanently close or banned from delivering parcels. They tracking system is rubbish.”

Helpful Report

Posted 3 months ago

“Yodel has done same again. Out for delivery they 16to18 o’clock it get to last 11 drop offs before me them stays later it will say delivery attempt which again will be a lie worst delivery company ever”

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Posted 3 months ago

“I agree with all of the complaints yodel delivery service is shocking..item.out for delivery 24th December no delivery as of yet on the 28th apoken to customer service to be told yodel has been closed...im sure people have paid companys for prompt delivery service and not received this i suggest everyone getting in touch with companys whome ordered from and asking for there prompt delivery payment back and telling them to boycott yodel”

Helpful Report

Posted 3 months ago

“When I say I hate yodel I do not mean it lightly. The hatred I have for this monstrosity of a company can not be described. If you want your parcel, do NOT choose yodel as your courier. They will do absolutely everything but deliver your parcel I’m surprised they even call themselves parcel carriers as they don’t deserve the title. Avoid at all costs .”

Helpful Report

Posted 3 months ago

“I arranged for my parcel to be delivered to a parcel shop that was open until 9pm each day. Twice my parcel went out for delivery and each time at 7pm the tracker said delivery attempted, could not access the store. I watched the tracker on the second delivery attempt and it reached the 22 stops before me stage and then tracking disappeared and was replaced with a message the delivery had failed as the driver could not access the store. The driver was no where near the store. I rang the store and they were definitely open. Only conclusion is that driver had too many parcels to deliver and was running out of time so just made up an excuse that the shop was shut, never even attempted delivery. No update on the tracker now since 13 December, so parcel is now lost, thanks yodel for ruining Christmas.”

Helpful Report

Posted 3 months ago

“24 stops before my delivery. No problem, I'll keep checking the tracker. 2 stops before me, yay, it's nearly here. NOPE! No calling card, nobody rang the door bell or knocked. Again no problem I'll do live chat. NOPE they don't operate Wednesday to Friday.”

Helpful Report

Posted 3 months ago

“Been at sorting office since 22 December 2024, and still no movement. Next-day delivery you must be joking. Why still accept parcels when you can't cope ?”

Helpful Report

Posted 3 months ago

“Came to collect package. Refused to take it since it was not in a box. Said he would return the next day and failed to do so. Yodel then keep revising the date for collection and not turning up on that date. This happened multiple times. Obvs they are never going to collect it. Tried to get a refund but this is refused as they are claiming it was collected”

Helpful Report

Posted 3 months ago

“I believe the package was never delivered to the designated pick up store. Long story short, Yodel notified me on the 7th of December that the package is ready to collect. I checked on the 9th and 11th, the store assisstants searched thoroughly for the package, but it was simply not there. I contacted Yodel but they were quite useless with the help and eventually I got an automatic message that I didn't collect the package and it was being returned.”

Helpful Report

Posted 3 months ago

“This is my first time having a problem with Yodel - it was shown to be in the local depot for a week and then suddenly it's being returned to sender!? According to Yodel, I failed to collect the parcel despite not getting any indication it was ready for collection nor did I ever receive a collection code. And also I'd moved house - utter b*lls.”

Helpful Report

Posted 3 months ago

“Awful incompetence and attitude. They've lost or stolen my parcel and won't admit it.”

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Posted 3 months ago

“It would be nice if Yodel even attempted to deliver my package instead of keeping it at their warehouse for 4 weeks and then sending it back to the seller with absolutely no reason given! Every other courier manages to delver without a problem but Yodel are useless.”

Helpful Report

Posted 3 months ago

“Twice I was told my parcel was coming, both times had a time slot,no show both times,especially annoying as they are xmas presents”

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Posted 3 months ago

“There should be an option here for zero stars. My best advice would be to avoid this 'shower' at all costs. Any business thinking to involve themselves with this sham of a 'courier' service, think again. They will drag your business down with them. Drivers have no integrity. Complaint route is non existent. Comms are all Ai. They have ONE JOB - 'to deliver' ...and yet it seems to be an unachievable target for them. The sooner they go into liquidation, the better for us all.”

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Posted 3 months ago

“Very bad service,couple lost parcels,very very slow delivery time,never gonna work with them,and don't recommend you”

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Posted 3 months ago

Yodel is rated 1.1 based on 6,217 reviews