Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.10

1.1 Rating 6,209 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,209 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I reserved an item at Argos for collection. However, due to a combination of bad weather and my own laziness I decided to change my order to delivery. It was £4 for guaranteed next day so why not. When I realised the courier was Yodel I kicked myself because I'd heard terrible things but by then it was more effort to cancel than if would have been to just walk there in the first place. Anyway, the next day I received a text while at work saying my parcel would be delivered between 14.35 and 16.35. I got the text at 16.10. Got home, no card, through the door, checked my email and it said delivered at 15.10. Didn't say where so I checked with my designated "preferred neighbour" who had been home all day and hadn't had a knock at the door or even a yodel through the letterbox. Used their highly inefficient web chat service to report the problem and I was asked if I had checked the surrounding properties (I live in a terraced house, there are lots of neighbours) why didn't the driver just leave me a card?! Anyway, the next day I got the same text at the same time and I came home to a card on the doormat saying they'd left it in a safe space behind my house. The parcel was there, safe and sound. I wouldn't feel the need to leave a bad review if I was told my parcel would be a day late, that happens this time of year. 4 hours of poor customer service, having to talk to my rubbish neighbours, and having to explain to my fiancee that she might have to wait for her Christmas presents could have easily been avoided. Anyway, I really hope it's the correct item because its wrapped and under the tree now.”

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Posted 5 years ago

“Parcel delivered to wrong address and according to person at the wrong address parcel was thrown out van into their driveway. Result was damage to contents. I think Yodel should arrange replacement.”

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Posted 5 years ago

“I am still waiting for my delievery that was meant to be delievered yesterday. I've been online all day trying to track when it's going to arrive and it just says Wednesday 4th September (today). It doesn't say it's on it's way or give an estimated time. I had another parcel delievered by Yodel last week and it was fine and arrived when mentioned online. I've also tried to get in contact with someone online but they always seem to be busy!”

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Posted 5 years ago

“It's impossible to speak with anyone in the company to get information on an order. Tried 3 different numbers that all redirect to an automated system. There's no ability to speak with a human. Their online chat system is never available (it says "all their operators are busy" which doesn't make any sense as it's a chat system). Their in-app chat system also never connects to a customer service representative. I won't be ordering from any companies that use Yodel as a delivery option. This is the only delivery company I've ever had this issue with”

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Posted 5 years ago

“I have no idea where their 4/5 rating is coming from on TrustPilot. This is a terrible company. It's impossible to speak with a human being - their phone system is completely automated and there is no option to be connected to a customer service agent. Their webchat is "busy" 24/7 so you can't speak with anyone there. Their in-app chat doesn't work with constant disconnections.”

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Posted 5 years ago

“Item should have been delivered already, no customer service. :|”

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Posted 5 years ago

“2 parcels went missing and 1 was supposedly signed for, but not by me. I wouldn't use them to send anything as I have had other issues with them in the past. Not very professional at all”

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Posted 6 years ago

“Made me happy!! I was due delivery on the 18th January 2019, l had an email to say may parcel had been delivered in the morning and left in a safe place, the back porch ,which that in its self is a utter lie as l don't have a back porch!! There was no parcel when l returned home at 6 pm that evening, l contacted the seller (through ebay) and as they had a tracking number and confirmed delivered l have had to launch an appeal through ebay for my money back!! I received an email to say parcel was delivered to number 53 as there was a problem with their scanning device and unable to leave correct derails, l checked this at 53 and they did indeed sign for a parcel on the 30th January but hey what a surprise was for my next door neighbour. Like previous customers l was told l would receive a reply with in 24 hours from a manager, guess what l am still waiting 5 days later. I will be going to trading standards as l am not about to loose my money due to the way the yodel conducts their company. I'm utterly surprised anyone wants to deal with Yodel based on their reviews and their service. Utter shambolic!!”

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Posted 6 years ago

“First and last time I shall use this Company. Didn't deliver on the day despite being in facing the front door when they said they couldn't gain access?? You can't speak directly to anyone. Then delivered hours before stated the next day. Really awful experience. I feel really sorry for the delivery drivers as I was number 11 of 138 that day.”

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Posted 6 years ago

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Posted 6 years ago

“I'll give two stars because my delivery is late not received tone day late even I bought paying extra for fast delivery and it was waste of money!!!!!”

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Posted 6 years ago

“Avoid using. Only give an all day- until 9pm time slot. No one answers the phone for customer service and can't get online chat to work. Had to take the day off work to wait in as the nearest collection point is 20 miles away....very poor”

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Posted 6 years ago

“After waiting in all day we received a message at 2118 hrs 'Sorry we missed you, we will try again'. On checking tracking it stated that they had missed us and a card had been put through. Apart from being in all day, we did not get a card either. It appears that if drivers are running late, some of them put on tracking that they have tried to deliver, when they have not.”

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Posted 6 years ago

“Let my parcel outside the front door on a busy street”

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Posted 6 years ago

“2 days late could almost see girl at other end of phone shrug her shoulders , then read feedback on ebay seller most of his negative and neutral feedback was because of late delivery???? cheap yes but at what cost , yodel need bigger pigeons maybe .”

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Posted 6 years ago

“As usual delivered to wrong address. As usual there was someone at home all day here. If yodel employed couriers with at least a basic grasp of English it might improve Unreliable at best.”

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Posted 7 years ago

“I feel that in writing this review I am simply adding fuel to a fire that is already raging. However i'm going to do it anyway because who doesn't like a good moan. Firstly my delivery window was extended 1 minute before it was supposed to end. It was a 3 hour window......how can you get that that wrong. Secondly I specifically asked for signed for delivery because I live in flats and didn't want to package to go missing (It was clearly marked wine, so an attractive proposition indeed). However the driver decided to leave it outside behind a 2 foot wall....which was considered a 'safe place'. Literally anyone walking past could have picked it up, sodded off and had a very enjoyable Friday evening. I was in all day, door bell didn't even ring. Come on Yodel! I'm not asking your driver to cure cancer or write a symphony on the way to my door. Just walk up and ring the door bell. Not recommended unless you want to run the risk of people getting their mittens on your vino”

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Posted 7 years ago

“So... if you want to call the Yodel telephone number just be aware that you are NOT talking to a customer service centre in the UK... it is infact in South Africa. After a horrendous experience with tracking down my parcel (they said they left three delivery notifications at my address... and actually never entered my street it turns out!). It also turns out that the calls I made were never logged onto the system so the Yodel depo never knew I had called with an inquiry! Last attempt was to go to the depo to collect parcel and by some miracle it was there! Got excellent customer service, cup of tea and driven back to town! The call center needs to come back to the UK as there appears to be a huge communication breakdown with the call centre in South Africa.”

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Posted 7 years ago

“Usually ok but- Had a delivery today of a cctv system and screen, the screen was smashed to pieces and a shard of glass cut my thumb. The system epwas double boxed and polystyrene around the screen but still totally smashed. I can send photos, or look up my facebook page. M.C. Luther”

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Posted 7 years ago

“Called customer service twice,, and after holding 2 different representatives hung up on me when they couldn't find address”

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Posted 7 years ago

Yodel is rated 1.1 based on 6,209 reviews