Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.10

1.1 Rating 6,209 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,209 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My parcel came on time. Very courteous driver. They have all done a great job keeping the country going in these challenging times”

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Posted 4 years ago

“In a Covid world for many people the Yodel driver may be the only person they see in days. If I had been unfortunate enough to be one of those people, I couldn't have wished for more friendly, accommodating, smiley person to deliver my parcel. He would not only have made my day, but made my week! Thank you so much 🙂”

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Posted 4 years ago

“Put a card in my letter box simple wrote BIN ! Only problem was the bin was out for waste collection day contract eBay seller who’s as thick as yodel both say it’s been delivered!!! Hopefully eBay will refund me .”

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Posted 4 years ago

“Excellent delivery every time. The same driver makes our deliveries and is always within the time slot always polite and adheres to the current rules I would love to be able to send a thank you to his depot but cannot find out how to do this”

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Posted 4 years ago

“Excellent service from Yodel,3 day delivery time to Cornwall...amazing at this busy time of year.....Royal Mail took 3 weeks to deliver to the same address ! The tracking was very good & informative....would use again in the future”

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Posted 4 years ago

“I would have left no stars but didn’t think it was an option. For the past 9 months they have been leaving all my parcels from Zioplus at the top of the lane, in the lane, outside my neighbours house. This is despite numerous calls to them and online complaints about the issue and their reassurances that this won’t happen again. My elderly neighbour is fed up, I’m extremely fed up and feel like they couldn’t give a t**s. The parcels which I get from Zooplus are extremely heavy 24kg of cat litter plus tins of food, so I have to get a wheelbarrow to get them. Amazon, DPD and Hermes all manage to deliver to me without any problems. What is wrong with them? I have to use them as this is who the company uses. My most recent parcel ( tins only) wasn’t even left there this time- God knows where it’s been left this time. It’s really shocking that this just keeps on and on happening and I know it’s not going to change whatever else I do. Useless company and customer service in my experience.”

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Posted 4 years ago

“I've no doubt that some have problems, but this site appears to be the repository for anyone who needs to give a bad review. Speaking of my own experience, I have never had a problem with Yodel. My last parcel, delivered this week, arrive a day ahead of original estimated time, and the driver was, as always, polite. The tracking system worked.”

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Posted 4 years ago

“i ordered 2 ps5s and 1 xbox series x and all were delivered by yodel perfectly on time and on release date. Yodel's tracking worked perfectly as well. Not sure about others who have had bad experiences but I have had a perfect experience with Yodel. Special thanks to all delivery drivers who work from the Hayes Deport, they are doing an amazing job. Thank you!!”

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Posted 4 years ago

“All in all they have delivered my PS5 this morning all right before 9am.”

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Posted 4 years ago

“Do not buy if company use yodel had email to say driver handed parsel to customer we were both in no delivery”

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Posted 4 years ago

“Delivery driver very friendly with a smile on his face. Nothing to much trouble. Took his time to have a friendly chat and off he went on his way. Nothing like most delivery drivers who don't give you the time of day. Well done yodel.”

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Posted 4 years ago

“My delivery driver is such a lovely young man. He delivers to me in derby and every time he comes to my house he is always friendly and polite. His name is Peter. I thought I’d write a review as he is doing an excellent job and his manager should definitely know about it !!!”

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Posted 4 years ago

“Always very good customer service and polite helpful delivery drivers delivery updates are excellent service my latest delivery from Tails dog food the delivery driver was excellent”

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Posted 4 years ago

“Very much improved thank so much happy”

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Posted 4 years ago

“Said it would arrive today by 8pm it arrived by 5pm, driver was polite, parcel hadn't been bashed or anything. Maybe just your luck of the draw with whoever delivers for your area. I live in Aberdeenshire”

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Posted 4 years ago

“This is a genuine review. Having previously had bad experiences with Yodel I was wary when I heard my parcels (4 of them) would be delivered by them. On the delivery day for each one I was able to contact the driver via their website (by text a fab feature) and give delivery instructions. The driver messaged me back to say my parcel was with my next door neighbour. Excellent service from Russell the delivery driver.”

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Posted 4 years ago

“The best. Nothing more to say.”

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Posted 4 years ago

“I have used Yodel on three separate occasions and I have always found their service to be excellent and reliable! Exceptional tracking system”

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Posted 4 years ago

“I made a purchase on line at this very difficult time. The purchase I discovered three hours after ordering was not as described. I sent 9 emails to the company with no reply, 3 days later I was advised the parcel was on the way even having cancelled it. I contacted Yodel and was connect to Ashish within 10 minutes the problem was solved with the parcel being returned. Wonderful customer service. Thank you ever so much again Ashish stay safe.”

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Posted 4 years ago

“Got delivery today fastest ebay delivery I've had”

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Posted 5 years ago

Yodel is rated 1.1 based on 6,209 reviews