Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.10

1.1 Rating 6,231 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,231 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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294

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What went wrong?? Whatever goes right with Yodel. You get emails telling you that the item is going to be delivered that day. You wait in because it also states that you can’t change delivery preferences. It says you can track the parcel on the app but you can’t. It doesn’t turn up. It never turns up on time in fact. Yodel are just the WORST delivery company I have the misfortune to deal with. All other delivery companies can manage to give a better service. Why can’t Yodle sort themselves out. It’s shocking. As soon as I see the name Yodel on my order my heart sinks.”

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Posted 7 months ago

“Unfortunately many online platform/ sellers use this incompetent company . The tracking stated 7-9pm. Was never delivered & the map never updated. I've realised that the bigger the courier the worst the service is. Abysmal . I will NEVER use them as a sender”

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Posted 7 months ago

“Absolutely awful service.👎 Delivery from Evans. Address is in the block of flat. Driver used intercom on different entrance, ask where to go and run way to his van. Even not bothered yourself to look at me in 15 metr away . As a disabled person could not catch him. All day waiting till 6-30 pm and got message not located.... Really difficult to notice four storey building. 😭”

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Posted 7 months ago

“Expected delivery with a 2 hour window. No delivery. Contacted customer service twice and each time same answer, wait .again! How do they expect people to stay indoors for 2 whole days waiting for delivery which never materialises. Seriously bad service. Would not recommend at all.”

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Posted 7 months ago

“Left my parcel next to dustbin it was bin collection day...It went missing. They were asked to leave with my neighbour.”

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Posted 7 months ago

“I would have given it 0 stars, if I could, as it is not a service at all. Parcel went missing in the depot. Onus put back to supplier. So no doubt insurance picks up the tab and then prices increased for customers. Please get of grip of your staff it is clearly theft that is going on here. It's pretty much the same story with other delivery companies of late. I'm going back in to the stores. Too much grief, and back and forth, with buying online.”

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Posted 7 months ago

“They are never going to help you if your parcel is lost , I had 2 bad experiences I never use them anymore ,”

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Posted 7 months ago

“Yodel delivered my parcel to the wrong address and haven't told us anything about why it was left at a different address on a bench and it has now been a week since the parcel was lost and all we have had is excuses from the "Customer Excellence Team" at Yodel in numerous emails, explaining why they cannot look into why it was sent to the wrong address. We have had lots of missing and late parcels when Yodel is the carrier that I wonder why any one still uses their service. Poor delivery and even poorer Customer service.”

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Posted 7 months ago

“Everything”

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Posted 7 months ago

“My delivery seems to be stuck somewhere in their system, the tracking information says it was collected by their courier 5 days ago. The automated systems and web chat are of no help and it is impossible to speak to a human, I always have problems when Yodel are delivering to me.”

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Posted 7 months ago

““Sorry we missed you” Mind boggling tracking information and a string of failed deliveries. Again.”

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Posted 7 months ago

“One of the worst services is Yodel. I ordered the parcel, it never to came to my house and specifically told them I am leaving the country. I would never recommend anybody to use their services. Even once you complaint, they don’t take any actions. I had to come to their depot which like 2 hours away and still they didn’t had my parcel. Highly unprofessional and even the staff is not great.”

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Posted 7 months ago

“The driver is rude and abusive. He smashed all my parcels because he didn't want to bring them to my door. The threw a 20kg box at me, injured my foot and it ripped my finger nail back to bad it was bleeding. I am disabled female and I will be reporting him to the police for assault”

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Posted 7 months ago

“Given delivery slot of 18.09 to 20.09 and then got message that delivery was attempted at 17.28hrs but we were not in but we were . Then got tracking message saying delivery attempted at 16.28 but we were not in . Useless and inept why anyone would jeopardise their business by using Yodel I do not know Delivery then made”

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Posted 7 months ago

“Said you had delivered my order 20th August but you haven't can't get any pictures of the delivery from you absolutely rubbish service from you. .JD0002210674449288”

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Posted 7 months ago

“Twice I have had to have a purchase delivered by Yodel. It takes at least 5 days from the date of purchase, and then when the day comes, I am at home waiting for the delivery, I just see a message ... sorry we missed you ... the driver didn't call me, no missed delivery card dropped to.prove they got to my flat ... I go on live chat, no one responds. I honestly wish Campers would change the courier they use for delivery from Yodel to a more efficient company.”

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Posted 7 months ago

“Promised delivery four days past and still not received, impossible to actually speak live to a person”

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Posted 7 months ago

“Terrible delivery service. Customer service are like robots. If you actually want to receive your parcel, avoid them.”

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Posted 8 months ago

“Sat in waiting all day for my parcel that was out for delivery on there van to find out the driver said he could not access our block of flats , utter rubbish as we wanted the shipment for the bank holiday weekend and cancelled the day waiting for the delivery, always a nightmare with Yodel but never with EvRi 😡”

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Posted 8 months ago

“Shocking company. Zero customer service and their drivers tell lies. I have spent 3 attempts and over an hour trying to contact their ‘dead chat’ line. No one is there. DO NOT USE this hopeless company”

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Posted 8 months ago

Yodel is rated 1.1 based on 6,231 reviews