Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.10

1.1 Rating 6,212 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,212 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Yodel has always been an excellent service, polite, goodnatured and most helpful. I would recommend them.”

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Posted 9 years ago

“Our elderly Aunt in France sent us a parcel via a London company, to her niece who lives in Staffordshire UK. The Aunt put the wrong address on the INTERNET ORDER FORM, and could not afterwards tell the niece the reference number given. The parcel involved became overdue for delivery. On speaking to the customer service team on 0844 755 0117 and explaining the scenario, they pulled out all their investigative skills to trace the parcel. The yodel driver delivered the wrongly addressed parcel the next day. WELL DONE EVERYONE INVOLVED AT YODEL. (September 2015)”

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Posted 9 years ago

“Reading reviews of Yodel after having ordered my item already left me very sceptical. However everything the tracker system stated was in-check with that was going on and I received my item a couple of days before the allocated date. I had no trouble with the delivery being tampered with, delayed etc.”

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Posted 9 years ago

“We always get the same driver and he his polite and very helpful and usually the parcels arrive sooner than expected. I can't praise him enough. I don't know why this company get such bad reviews, it is a mystery to me. Maybe all the other drivers are rubbish, i don't know. We live in North Wootton, Somerset just in case his boss see this review.”

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Posted 9 years ago

“I placed an order on eBay and expected 3 - 5 day royal mail delivery, but I received a text from Yodel letting me know my order would be delivered the next day, providing me with a tracking number. I was pleasantly surprised. A quick google search led to a lot of negative reviews, so I wasn't feeling too hopeful about receiving my order on time, or in good condition. However, the next day, as promised, my parcel arrived intact at around 11am. Good service. Hopefully this can provide some hope if you're expecting a Yodel delivery and have heard bad things.”

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Posted 9 years ago

“I would like to thank my Yodel delivery lady, if i get a parcel delivered by Yodel i know i'm going to get it unlike some other services i'v had to deal with . she is always polite and respectful its a pity all other services don.t have a delivery person like this .i don.t know her name but on package there is a no 7720 pete 36 please thank her for me . a happy customer”

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Posted 9 years ago

“I never tend to write reviews however today My driver went beyond their job role. Very friendly, smiley, always on time. I believe people only write reviews when experienced a bad service but we never compliment or write positive feedback when we receive a good service.sad really. Great job! Always spot on a+ service. Shipwright - se london”

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Posted 10 years ago

“I just love my new lady driver :) thanks yodel lol....i shall be ordering more from very”

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Posted 10 years ago

“I have to disagree with people's comments on here, i have had the same yodel courier driver for a while now and have never had a problem and when she does not deliver my parcel the replacement couriers are also very pleasent, i live in a small estate and all my neighbours have agreed that yodel are good couriers we have never had a problem and have always received our parcels and if we have not there has always been a note left, i will continue to use yodel as i am happy with their service..”

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Posted 10 years ago

“Thank you, we received our suitcases on time before 12 :) lovely friendly female driver, just how it should be. Now time to catch our flight! Yeyy”

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Posted 10 years ago

Yodel is rated 1.1 based on 6,212 reviews