Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.10

1.1 Rating 6,209 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,209 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Each time we have to book a courier for work the boss ends up choosing Yodel. Parcel should have been collected yesterday, but wasn't - this is the third time this has happened (3 different deliveries, not just this parcel). Log into the account and it says "no one home, card left". I have NO card and I'm very dubious they would have turned up past the collection time-frame to have left one behind anyway. Online chat rep says their system didn't have a reason from the courier for the failed collection (again, bet they were never here to leave a card behind) so just re-booked it for Monday - so a 48 hour express service is now NOT very express is it? Fingers crossed they turn up on Monday to collect it because there wasn't even any offer of a refund so I could find someone else to do the job right. Never. Again.”

Helpful Report

Posted 8 years ago

“Whilst the local couriers seem to be OK they have an upward struggle with Yodel organisation therefore get the backlash from frustrated customers. In my latest case a parcel that was dispatched from near Southampton for Cornwall was picked up OK and taken to the local Yodel depot. From there it was taken in the evening to the distribution depot at Hatfield in Hertfordshire which must be over a 100 miles in the wrong direction of it's destination. It stayed at Hatfield for a day before being transported to Cornwall the next night. The sender had paid for 24 hour delivery but when I informed him that it had not arrived he checked up and was told that Yodel 24 hour service can take up to two days. You cannot phone anybody at Yodel or if you do it costs 62 p per minute and their online chat only gets you some idiot who does not even seem to know what day of the week it is. The depots either do not have phone numbers or never answer the phone. I just cannot see the logic in transporting parcels away from their destination which adds time and cost and to charge for a 24 hour service which then takes two days is fraud. All this leads to frustration which is usually taken out on the delivery driver when he turns up. All in all Yodel offers a poor service which I shall avoid in the future.”

Helpful Report

Posted 9 years ago

“It is impossible to tell companies which delivery company to use, however I will factor in which courier they are using before I place orders in future. 5days later than expected! A day chasing it up along with cost of phone calls! So so frustrating and to top it of a damaged obviously dropped means damaged contents!!!!! Now it needs returning! Will be sticking to royal mail in future. Rant over!”

Helpful Report

Posted 9 years ago

“Yodel just delivered an incredibly heavy printer to my door. I am a pensioner with arthritis but the man just put the box on the doormat OUTSIDE the front door, got me to sign for it and scarpered. I tried to call after him to ask him at least to lift it into the hall for me as it's about to rain but he ignored me. Just hurt my shoulder lifting the box. NOT IMPRESSED”

Helpful Report

Posted 9 years ago

“day 1: Claimed they attempted delivery. Was in house all day and there was no delivery, also no card left. day 2: Left parcel outside front door, rang doorbell and ran. No signature was requested even though one was required.”

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Posted 9 years ago

“was told no one was in the house and that they'd left a note but the house was fully occupied at the time of 'delivery' and no note was left. Then when i re-scheduled delivery for two days later, the delivery van didn't even show up. Contacted customer services and was told that the driver 'didn't have time' to make my delivery. The only redeeming factor was that customer service (online live chat) responded vaguely quickly.”

Helpful Report

Posted 10 years ago

“Had a parcel delivered by yodel yesterday. They give a facility to specify where you want it or who you want it left with. But once again, we have a neighbour, we even have a written note at eye level on the front yet still they just leave it with whoever they want. If that is the case then dont give that option. Not the first time from Yodel drivers, just poor customer service. As customers we specify for a reason, but Yodel drivers dont care.”

Helpful Report

Posted 10 years ago

Yodel is rated 1.1 based on 6,209 reviews