Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.10

1.1 Rating 6,227 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,227 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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294

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Recently my parcel is lock in yodel delivery depot for 5 days. As soon a have open a case someone on WhatsApp call me saying that my Yodel parcel is lost and I will get refund and compensation £50.00. It was a scam. My worry is why my personal information are not safe in Yodel. Highly don't recommended. The worse experience ever.”

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Posted 4 months ago

“Company claims to have made 3 attempts to deliver. Never left a card. Now says item has been taken back to their depot (40 miles away) very strongly suspect item stolen. DO NOT USE THESE PEOPLE.”

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Posted 4 months ago

“Absolute joke ,wasted my time too.Any company sending parcel through Yodel I won't buy their stuff in future.”

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Posted 4 months ago

“Not even worth 1star. Worst delivery company. Ordered 6 dining chairs over 2 weeks ago- if I knew the company I bought the chairs from used yodel i wouldn’t have bothered. I never get any of my parcels due from this company- time after time they get lost, go missing, delivered but nowhere to be found! I thought maybe these being very large items, that they might not be easy to lose, but oh no, apparently they can’t locate them in their depot!!! Their tracking system is abysmal, their ‘contact us’ is a joke. Can’t speak to a human and nobody answers the web chat. After finally making contact with a human, was told to give them 24 hours- that was 72 hours ago and heard nothing and unable to get a hold of anyone. My 5 year old would do a better job of running this service, it’s an embarrassment and I am shocked they are still a viable business….DO NOT USE!!!!”

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Posted 4 months ago

“The delivery driver was rude and abusive on multiple occasions.”

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Posted 4 months ago

“This company are a shambles. I don't understand why online shops use them. They never deliver when they are supposed to and apparently EVERY driver they have, can't understand their sat nav. I recently paid extra for next day delivery. Here we are 5 days later. Their live chat function doesn't work either because noone will answer you. Shut up shop and stop operations if your company is that sh!t.”

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Posted 4 months ago

“Worst delivery company going they have had three days when they said they would deliver but then I get a message saying they can’t find my address, do their sat nav’s not work properly!! One delivery was out for delivery at 11.30 at night!!! And they can’t even answer their live chat Will now be contacting the supplier to cancel order and get my money back”

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Posted 4 months ago

“inaccurate tracking with a phone line without humans,chatline thats not fit for purpose.you pay your money then they make you wait wait wait.this lot make evri look gold star”

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Posted 4 months ago

“Do not use them under any circumstances. Lost 2nd parcel in space of 2 weeks and been costnatly fed lies how it's being delivered each day.”

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Posted 4 months ago

“2x Emails claiming to have delivered item but no item received. Very difficult to communicate with Yodel & very poor customer service. I would not recommend using this courier & beware if they’re delivering a purchased item on behalf of a business. Not trustworthy.”

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Posted 4 months ago

“Lost 2 parcels. The web chat does nothing the phone number is automated and tells you have had your delivery. Which you haven’t. You can’t talk to a person. The app tells you things have been delivered and gives generic pictures of houses. Not even parcels in front of houses. There is no way of explaining anything to anyone.”

Yodel 1 star review on 29th November 2024

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Posted 4 months ago

“This is terrible delivery said package delivered to my door handed to me personally totally false 73 year old never out of house tried contact almost impossible ended up on webchat waited over 35 minutes no response”

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Posted 4 months ago

“Just awful”

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Posted 4 months ago

“Outrageous service tracking system that doesn’t work avoid at all cost wish I’d read reviews be warned”

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Posted 4 months ago

“They are the best at lying and making excuses, the worst ever delivery company I have ever come across. I wish businesses and people would stop doing business with them. Costumer service is beyond terrible, they have no clue about where your parcel is, the make false promises that it will arrive by a surtain time, yet they just say that to get you of their back. Horrendous bunch of people!!!”

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Posted 4 months ago

“Ordered a parcel and yodel decided to deliver when they wanted, meanwhile they lost the parcel and didn't deliver when stated. Got the parcel sent for a second attempt and yodel decided to inform me that they will deliver when they get around to it. So I cancelled it, got my money back. Never had a parcel on time from yodel. Any company using yodel will not get my custom anymore.”

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Posted 4 months ago

“Said it was left on the front porch at 8.11pm, I finally realised the day after at 9.40am that it had actually been delivered. There was no knock at the door because they didn't even enter the garden, they put it on my driveway in front of the car for all the road to see the parcel. Where is the common sense!”

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Posted 4 months ago

“the worst delivery company ever, they lie about the deliveries, they lie on the livechat. There no way of actually speaking to someone. I get the same run around every time a parcel is sent to me.”

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Posted 4 months ago

“We witnessed the driver throwing our parcel over the fence where it landed in a pile of old leaves in the yard. It later stated on the confirmation of delivery email that it had been 'placed safely in the front porch. This is the third time this has happened. Do not use this delivery company they are rubbish”

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Posted 4 months ago

“Yodel are worse than everi if that's even possible!? Stay well clear of them all costs!!!!”

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Posted 4 months ago

Yodel is rated 1.1 based on 6,227 reviews