Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.10

1.1 Rating 6,236 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,236 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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294

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Drover didn't knock even though it was obvious I was in as my window was open. Only knew someone has been to my house as my ring doorbell alerted me. Parcel was dumped at my back door and by the time I'd got to it (in seconds) the driver was getting back in his van. As the item was quite expensive I would of been fuming if it had been stolen”

Helpful Report

Posted 11 months ago

“They have lost my parcel but won’t admit it ! The tracking keeps saying collected and that’s all it’s been for a week and no new updates! Live chat complete waste of time!! All they do is say is my parcel is in transit??? It’s in outer space I think because they have no idea where it is ?? Absolutely Rubbish Company!”

Helpful Report

Posted 11 months ago

“Non delivery ,to get to my home you have to cross a level crossing This seemed quite challenging for driver said as notice on gate read(for authorised persons only)he could not deliver!!!!!!!!!! Rescheduled for another date,there again no delivery.Goods from Argos so got a refund.What an exercise in futility.”

Helpful Report

Posted 11 months ago

“This is the worst service on the planet. The parcel is sitting in the collection shop for a Month now . Neither they letting me collect nor they sending it back to seller. Customer service lady literally yelled at me,.”

Helpful Report

Posted 11 months ago

“Literally the worst delivery service provider ever! 1 star is too generous! They are a shower of idiots. I’ve been waiting days for a parcel and contacted the live chat to be told the obvious keep checking tracking and download the app. I’ve done all that and it’s becoming ridiculously annoying. There are no updates! My parcel was out for delivery for the second time and then changed status to a delay with driver and said that for 3 days! I’ve even had to contact the seller who says they are waiting for a reply re what’s going on. They are truly diabolical. The app is useless as are their customer service team and delivery drivers.”

Helpful Report

Posted 11 months ago

“The mentally challenged workers at Yodel couldn't deliver a bag of air to the right address. 4 times in 1 week I have had them trying to deliver things to my address that were actually for a house a mile away. When I made them take the parcel back and pointed out the address and name were not mine....one argued I didn't know where I lived. The Cheek!! AVOID USING THIS COMPANY AT ALL COSTS.”

Helpful Report

Posted 11 months ago

“You really need to get your delivery team in order. Once again, my package was left out front, in full view of the road and only a few meters from the pavement. Previously the parcel was damp but intact. This time it had been opened. My two dishes were unopened, underneath the slimy ice packs which I assumed proved to be a deterrent. My designated safe place is clearly stated on the label, but once again it has been ignored. I also left a post-it note on my front door to alert the deliverer, to no avail. What does it take to get delivery personnel to follow directions?”

Helpful Report

Posted 11 months ago

“Really? 11pm shop? ! I work in healthcare, and usually work late. My parcel was ready for collection, on Yodel list of parcelshops I chose shop with indicated closure times 11pm. This shop closed at 8-9! I can't collect my parcel for the 4th day”

Helpful Report

Posted 11 months ago

“The courier visited my home on 3 occasions (according to Yodel) but assumed nobody was in, they were. Why didn't he/she ring the bloody doorbell or failing that leave the parcel in any one of a number of safe places. The parcel is now on it's way back to the supplier so that I can get a refund. A useless company it would seem, why does anyone use Yodel's services? In future if a supplier uses the said I won't buy from them.”

Helpful Report

Posted 11 months ago

“Received an e-mail saying that my packet had been delivered. IT HADN'T. E-bay seller says take it up with yodel - no thanks my contract is with seller not with yodel. Will report as not received if seller doesn't refund or post again. Will not buy from sellers using YODEL in future. This is not the first time I have had problems with this business, I hope to make it the last.”

Helpful Report

Posted 11 months ago

“Worst delivery company ever. Could not download the app. Tracker did not work. Driver called while not on my road and never answered my call after 10 minutes even though within my window hour. Driver’s excuse was that he has to do 169 deliveries and 5 minutes matter. He was not even in my road when he missed me.”

Helpful Report

Posted 11 months ago

“Got a message on Thursday nite saying parcel was delivered a was out at the time got home no parcel checked the side of the house checked with neighbours no nothing no card through the door.found out the shop at the end off my Rd was yodel shop went there Fri morning it was there but they wouldn't give me it as a never had a code spent all day Fri trying to get the code got it went to the shop the parcel wasn't there the driver took it got on to yodelthey said it would get delivered Sat been to the shop again nothing this company are useless liars and incompetent. Next time I order from ebay Al make sure this crew are not delivering it.al ask the seller to use someone else it's been nothing but stressful 2 days trying to sort there mess out”

Helpful Report

Posted 11 months ago

“one of the worst courier company ever used. No parcel is delivered and Saying its been delivered. tried to contact 03447550117 to speak to a human but its an automated system discontinued the call”

Helpful Report

Posted 11 months ago

“Yodel app - HELP! I downloaded the app and got as far as giving my postcode (see pic enclosed) but there was no address list to choose from . This means can not set up even the if i add address manually as not recognised. I went to help / chat spent half an hour asking for help to be told talk to seller to sort 🧐. Or give him tracking number they had no dea what I wanted was not to do with a parcel but the app. In the end he said can not help and shut down. HOW can I sort. And in case you ask I did try other postcodes and same thing, no address come to view, but keep getting message to finish set up, I wish 🫤 ps and I deleted and downloaded again”

Helpful Report

Posted 11 months ago

“Couldn't get in touch if I tried, life is too short”

Helpful Report

Posted 11 months ago

“The absolute worst delivery service. I've had to problems with yodel. First, they dumped someone's package outside my door step. The house they wanted was round the corner from mine. Secondly, something I ordered was delivered to the other end of the country. They are hopeless.”

Helpful Report

Posted 11 months ago

“The worst delivery company ever. The courier lied three times about attempting to deliver my parcel (urgent medication). Meanwhile I wasted three work days waiting for the delivery. Eventually it was returned to the depot and I received notification to collect it. After travelling to the depot, an hour on public transport, I was told they couldn’t find my parcel. I will never ever buy goods from anyone who uses Yodel. A really stressful and frustrating expetience which I don’t want to repeat.”

Helpful Report

Posted 11 months ago

“For the FOURTH time my parcel has not been delivered by the worst company of liars and thieves . I get a text saying the parcel was handed to me , IT WASN'T , no photograph , our security cameras show NO ONE has come down our drive . I am convinced that yodel is run by an Eastern European gang who are being paid to steal our parcels , and as several have been caught doing just that , selling stolen goods at car boot sales . Or sending nice presents home to mum and relatives in Romania .”

Helpful Report

Posted 11 months ago

“Possibly the worst delivery service going 3 x times the driver claims to have tried delivery but was unable to enter the address, I have security on the main gate 24hrs a day, strange that!!!! It happens everytime with Yodel no issues with every other delivery service”

Helpful Report

Posted 11 months ago

“My order was sent out by the seller on the 2nd of May and it still hasnt arrived they keep changing the date time for the delivery. Maybe I would have collected my item by walking at a slow pace and back home in 2 days or maybe 3 days. 🤣 I will try to avoid using them in the future. I wonder if they should have penalty charge for late delivery 🤣”

Helpful Report

Posted 11 months ago

Yodel is rated 1.1 based on 6,236 reviews