Yodel Reviews

“ Seriously the worst customer service ever. Parcel was supposed to be delivered today. Waited in during the two hour delivery window. Then received an email saying sorry they missed us! No evidence even on the ring camera recordings… Can’t speak to anyone a Yodel as it’s all AI and it never gives you the help that you need. Disgraceful! ”

“ I'm absolutely annoyed that I have to give 1 star i wouldn't give any stars at all this is an absolute joke of a company don't even know why they're still in business been waiting now 5 days for a next day delivery every time I go on live chat I'm waiting 30 mins+ to chat to someone who is absolutely useless may I add keep telling me my parcel is at the depot waiting to be delivered as they are in high demand at moment I really couldn't care less as to what their excuses are I'm fed up with being fobbed off and now that I've actually came on here to read the reviews I'm more disgusted and frustrated as to why they think this is acceptable what a despicable company should be ashamed of themselves leaving ppl in distress like this especially for those poor ppl who have ordered bday presents etc it's outrageous 🤬p. ”

“ The delivery drivers lie and are playing with peoples precious items. ”

“ Item late and item shows as a missed delivery even though I tracked the van driver who's nearest point was 10 mole away ”

“ The worst delivery company ever, i have had emails for 4 days saying your parcel will be delivered today so ive waited in every days but no delivery. There live chat is a joke as they just read from a script and are no help at all, if i could i wouldn't even give them 1 star ”

“ Package sat in the local depot for 7 days and Yodel kept making excuses for non delivery. I contacted the retailer and asked for my money back. I said I wouldn’t order from them again if they used Yodel and was told other customers had said the same. ”

“ However, ‘ no image was available’ and no sign of any attempted delivery on my cctv. ”

“ received a message saying 'Delivery attempted, please webchat us'.tried calling and gave up after 35 mins of holding..managed to chat after 25 mins wait and the person confirmed the address and promised Delivery would be made today..been waiting for this Xmas present for 2 weeks..Just received the message saying parcel is being returned to sender..Unbelievable. Thanks for ruining my Christmas ”

“ Still waiting for my parcel ordered it on the 6th dec they said it’s out for delivery the driver drove past my house and still have not been rearranged to deliver it ”

“ Pathetic service. Parcel sat in depot for days. Live chat are unhelpful, impossible to speak to a human and they don’t even respond to complaints. When they finally get around to “delivering”, they claim to have attempted delivery and to have left a card but no card left and no attempt was made. Avoid at all costs ”