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Yodel Reviews

1.1 Rating 5,913 Reviews
C
Happiness Grade
C

Customer Service - Average

60.00%
Industry Average
Unfortunately missed my parcel however, Clare (Kingswinford) left her number for me to rearrange the next day. She messaged me the next morning with a rough time so I could make sure someone was in. Absolutely wonderful lady to go above and beyond offering a superb service! She is a credit to Yodel!
posted 1 month ago - Mimi
Absolutely first class service polite helpful and efficient 10/10
posted 4 months ago - Linda Dudley
So many 1 star comments, many of these contractors are overloaded to meet demand and keep prices down, so I have no complaints on the service I receive from this company, not perfect but do get the job done. My local driver is had working, and late hours to complete his round just to provide for their family, and each time he drops off he has a smile without complaint :)
posted 6 months ago - John
Received my item next day! I can't beleive it😃😃😃 customer service 12 out of 10. Price, can't quibble, thanks.
posted 10 months ago - Sharron Hampson
Absolutely awful service. Failed to deliver after claiming to have delivered on Saturday 19th November at 3pm. At least 8 other local people also let down. Chat line staff promised to get back to me within 24 hours (twice) and 'escalate' my case. Nothing.... Avoid like the plague. Will never use them again. Hopeless...
posted 2 years ago - Anonymous
‘Customer Service’ is a joke - worst service ever.
posted 2 years ago - Anonymous
Really bad service provider,I understand that people are stretched in the current environment but to have such decimating reviews all over the internet only Management or should I say Mis-Management can be blamed.
posted 2 years ago - Anonymous
Brilliant drivers, very helpful and kind, excellent service.
posted 2 years ago - Eileenmaria Dolan
This is the worst company ever. I will never use their delivery service again. Paid for next day delivery two days ago and now their app and tracking services are unavailable. Disgusting.
posted 2 years ago - Anonymous
Robbie’s customer service was excellent and I was most impressed with Robbie’s drive to ensure customer satisfaction.
posted 2 years ago - Iris