Login
Start Free Trial Are you a business?? Click Here

Yodel Reviews

1.1 Rating 5,781 Reviews
2 %
of reviewers recommend Yodel
1.1
Based on 5,781 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 6%
Accurate And Undamaged Orders
Greater than 76%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
1.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

Write Your review

Yodel 1 star review on 12th November 2024
Nick Clayden
Yodel 1 star review on 4th November 2024
Anonymous
Yodel 1 star review on 4th November 2024
Anonymous
Yodel 1 star review on 21st October 2024
L Cook
Yodel 1 star review on 19th October 2024
Anonymous
Yodel 1 star review on 19th October 2024
Anonymous
Yodel 1 star review on 19th October 2024
Anonymous
258
Anonymous
Anonymous  // 01/01/2019
Been waiting all day for a parcel that Yodel email said was at their National Hub 4 days ago & at 8.49am out for delivery from their local depot (15 miles away from me) today, now 9.30pm NOT DELIVERED TODAY, why does anyone use Yodel? ITS QUICKER BY DONKEY. I had a parcel delivered from 670 miles away from Royal Mail in 24 hours
Helpful Report
Posted 4 months ago
Tracking status don’t move for days, a week later I reschedule my original delivery to see if it would be delivered but still NO delivery which showed today as a delivery on tracking status (which hasn’t arrived)which would have been a week waiting to feed my dog his dog food from tails.com and fingers crossed a parcel of dog food is showing delivery tomorrow, which I ordered to try and get my dog his food also I have emailed yodel 6 times and no response where’s my dog food parcels yodel you should be ashamed
Helpful Report
Posted 4 months ago
Inaccurate delivery. Customer service says their SatNav is pretty off so my order went to the wrong door. Delivery driver should have common sense that the address is different. Stressful.
Helpful Report
Posted 4 months ago
Your driver claimed they could not.find our house. They had the correct adfress, the correct post code. We have had yodel deliveries in the past with no.problems. No other couriers seem to have problems. You live chat service is useless - they can't contact your drivers! Awful service
Helpful Report
Posted 4 months ago
I am working with yodel as Delivery Driver from 28 March 2024 very badly experience with this company till now not getting salary for 221 parcel this Manager Kylie told me you getting salary 07 May 2024 but till now never getting single payment i request you all people who need job don't apply on this company i face problem now manager mark start play game with me don't trust Yodel
Helpful Report
Posted 4 months ago
Used yodel ti send a vinted parcel. Item arrived broken despite my many layers of protective packaging and somehow I’m at fault. This is a yodel issue. Not me .
Helpful Report
Posted 4 months ago
I need to warn everyone about my awful experience with Yodel. This has been one of the worst delivery services I’ve ever dealt with. My package was supposed to arrive in early June. It's now the end of the month and I'm still waiting. The initial delay was because they got my address wrong, which wasn’t my fault. It took two weeks of me constantly reaching out to get the address updated. Each time I contacted them, it felt like I was hitting a wall – no one seemed capable of fixing the problem. Even after the address issue was finally sorted out, there have been endless delays. They kept promising me updates within 24 hours, but nothing ever changed. I've now been waiting nearly a month for a package that should have arrived weeks ago. Yodel’s service is absolutely terrible. Their communication is poor, and they just can’t seem to deliver on their promises. If you value your time and sanity, avoid using Yodel at all costs. This has been an incredibly frustrating and disappointing experience. Choose a different delivery service – any other company has to be better than this.
Helpful Report
Posted 4 months ago
Parcel didn't arrive. Felt like a ping ball in a live chat game between Yodel and eBay when I tried to track it down or get a compensation.
Helpful Report
Posted 4 months ago
Parcel didn’t arrive
Helpful Report
Posted 4 months ago
I have 2 parcels from Belgium at the same time, it is from the same seller using same courier Yodel. I have contacted the customer services for 3 days due to asking confirmation many different information. Each day has different request to confirm. 1. On Friday, I contacted the Live Chat and got told I would receive the parcel on the day. Then I did not because the driver cannot find the property, it is so unbelievable. 2. On Saturday (next day failed to deliver) I contacted the Live Chat again due to I need to give further information for address. After using so call what3words to give property location on Apps and contacted their Live Chat. And I got told they would deliver at the same day. Because I do not want to waste my Saturday in case they did not come, I contacted the Live Chat again (2nd time), they asked me to confirm the address again and said cannot 100% they will deliver on Saturday. Afterwards, I contacted the Live Chat again (3rd time), then the Live Chat team has checked wrong parcel tracking. I told him he was not checking the one I was asking. He said I needed to contact my seller to confirm something and said this was what he saw. He just not listened what I told him and I asked him to check the tracking I told him. Of course I did not receive anything on the Saturday. 3. Today, Monday then I have highly expected the parcel will arrive after confirmed my address twice and the information on their Apps. So I double checked with the Live Chat in the morning, and asked them to confirm if the parcel will deliver today. Then the Live Chat team asked me to confirm what is content inside the parcel. I am so disappointed that they asked me to confirm something which they claimed they have attempted to deliver on Friday, on the other hand I received the other parcel which has never asked me to confirm anything. Also, the driver called my intercom to open the door so I expected he would come up, and he has almost left the building after I saw Delivery missed. I called him and asked him why are you leaving. He said no one answer in the intercom. I said you did not press correct one and why you were trying to leave since I have opened the Gate for you. I have been being polite to say Thank you to him that he has not gone after I called him because I have gone to meet him in the Entrance. Honestly I am so disappointed with Yodel's experience. I would avoid to buy anything from the seller who using Yodel international. And of course I have not received my parcel which I should have received last Friday.
Helpful Report
Posted 4 months ago
Terrible experience with our local collection point. Very rude owner, who refuses parcel drop offs on certain days or if you've more than 1 or 2 parcels, constantly can't find parcels marked as delivered and throws parcels around etc. Complaint was made to Yodel, whose only available course of action is to pass comments back to him! He barred me from his shop for making a complaint, and has since been refusing packages delivered with my name, so I can't even have a friend collect as they are all being returned to sender, and my orders all cancelled as undelivered. Yodel aren't interested in my complaints, and seem to be happy to continue to use this business as a Yodel collection point, despite numerous complaints of a similar nature from local customers.
Helpful Report
Posted 4 months ago
They’re so slow. I’ve ordered a toy for my nephew and it’s been on “we have it” for 6 days.
Helpful Report
Posted 4 months ago
Picked my normal click and collect store,to then receive a message to collect my parcel from a store further away and now I have to get a bus to this store what is the point of using click and collect for your convenience if the driver leaves your parcel where he wants.
Helpful Report
Posted 5 months ago
Yodel direct are add hock for Yodel apparently ran by parcel2go and oh my oh my what an absolute diabolical service. Lost my parcel. I am the sender and maker of one of art pieces. I clearly have shown them receipts for the parcel being scanned in at the parcel shop yet they still keep saying there was nothing to collect and won't refund me. Now it turns out, after spending a week trying to get the case reopened they want me jump through hoops. Proving this and proving that - when I have clearly sent bank statements of transactions, refunds to my customer, conversation between us saying she has not received it... And still they are refusing to refund me when my parcel was insured. Trust me do not use this company. I have used Yodel direct for some time and never had to use customer service. You are passed from pillar to post with noone wanting to take the responsibility for lost parcels. Yodel direct is owned by Parcel2go...Parcel2go won't take any responsibility neither will Yodel. So this sham of a courier service in the middle treat you like a criminal when you eventually get through to the right people. I will never use Parcel2go or Yodel again...seems they made this add hock company up so they can rip people off and neither company wants to take responsibility. Shocking!!!
Helpful Report
Posted 5 months ago
Yodel delivered my large size cardboard magazine package. The driver paid no attention to the "DO NOT BEND" written all over it and folded the package into four and stuffed it into my letterbox and left it there stick outside. The contents was a magazine from 1971 ruined by and idiot in 2024. What loutish and immature behaviour. Yodel seemed disinterested and sent me a bog standard script of "we will treat your complaint internally". Very disappointing service. Be warned!
Helpful Report
Posted 5 months ago
I explained the circumstances with my package showing as returned to retailer on Yodel tracking, retailer says they haven't gotten it and that Yodel is still delivering it, Yodel are saying I had to have dropped it off somewhere to be returned, but I never received it to do that, Yodel are saying that they can't help me because I can't verify the drop off location that I used, when I never even got the parcel to begin with. Customer Service wouldn't even entertain me because they need a drop off location to 'Verify' but the address the parcel was being sent to can't be used for whatever reasons? All in all, the chat ended abruptly while they were typing, thanks Chetan Chetan and then it pops up 'Chat has been deleted' I can't even save the chat to show my side of things? Ridiculous.
Helpful Report
Posted 5 months ago
If I could leave ZERO i would. An absolute shambles of a company and service centre (GLASGOW). Ordered a parcel online and requested delivery on Saturday 8th June, waited in all day only to receive a message saying they had tried to deliver it. I contacted Yodel directly to explain that this was incorrect as I had waited in all day for it, they then told me that the driver had infact gone to the wrong address and was nowhere near my home when they 'tried to deliver it'. Fast forward another week - rescheduled the deliver for the following Saturday 15th June - this time as i was unavailable my dad agreed to sit in and wait for it..... guess what! NO delivery again! Contacted Yodel again! and this time there was a problem in the Glasgow delivery centre which meant parcels werent being distributed on Saturday! They then decided to take matters into their own hands and try and deliver my parcel on Monday when i 1.) didnt request it and 2.) wasnt available ! The customer service advisors could also do with a lesson on dealing with requests - i'm not asking for futile apologies but bearing in mind that it's not the customers fault wouldnt go a miss! An absolute shambles of a courier - avoid if you can.
Helpful Report
Posted 5 months ago
Appaling company had my parcel for 6 days. they say they cant find my 300 year old house its on GPS google maps never want anything delivered by them again
Helpful Report
Posted 5 months ago
I have registered email and mobile to receive 2hr delivery time. Yodel tried to deliver yesterday i missed them, today i have tried live chat, rubbish. Tried the link to track and receive 2 hr window - rubbish. This complaint is NOT against the delivery person, but the system / company.
Helpful Report
Posted 5 months ago
Dreadful company. Ordered 3 items from 3 different companies. They claim they tried to deliver which is absolute nonsense. Now in the position of awaiting 3 refunds and yodel could not give a toss.
Helpful Report
Posted 5 months ago
Yodel is rated 1.1 based on 5,781 reviews