Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.10

1.1 Rating 6,217 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,217 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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294

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrendous service, cannot speak to anyone, customer service number says office is permanently closed , live chat takes hours to answer & then just tells you the parcel is held at the sorting office. My parcel has been with them for 2 weeks & I have no idea if Im going to receive it or not!”

Helpful Report

Posted 4 months ago

“I'm already waiting for my parcel for 8 days, but there is still nothing”

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Posted 4 months ago

“I hope they get shut down, they obviously are inept and ill equipped to deal with the jobs they have. Paid for next day delivery and two weeks later they still haven't delivered. They have now shut there customer service so you are unable to talk to a human, only tracking is available. SHUT THIS COMPANY DOWN”

Helpful Report

Posted 4 months ago

“Worse company ever! Another parcel not delivered. Can’t get anyone at Yodel to pick up my query on their chat line. Don’t bother with trying to call them, that’s a waste of time. Arranged to have it delivered today, no text from them, can’t speak to anyone on the phone and their web-based chat line is useless. Waited in all day AGAIN for a parcel which I especially arranged with Yodel to be delivered today. This is the fourth time I have arranged for the delivery on a certain date and there's been no update and NO DELIVERY. Please DON’T use this company.”

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Posted 4 months ago

“Had my parcel for a week with no delivery attempted. Contacted support several times and each time get told the same thing to wait until 9pm for it to be delivered. Shocking service”

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Posted 4 months ago

“Not worth my effort to type out what I think apart from SHOCKING company that needs to be shut down !!!! 😡😡😡😡😡”

Helpful Report

Posted 4 months ago

“After 12 days + nothing even thought idue a week past Friday. Useless company, can’t speak to a human The live chat no one replies after numerous attempts, why do people use a company that’s utterly hopeless ?”

Yodel 1 star review on 10th December 2024

Helpful Report

Posted 4 months ago

“Delivery has not arrived yet ordered 21st November supposedly picked up by yodel tracking not moved in 10 days can't get live chat gave up after 15 mins at a time no reply from yodel absolutely hopeless”

Helpful Report

Posted 4 months ago

“Worst company ever, there's never no updates in tracking parcels been same for last 6 days now. And when they do deliver they either leave at wrong address or just dump on front door”

Helpful Report

Posted 4 months ago

“Parcel was supposed to be delivered yesterday, tried live chat and after an hour ... still no reply!!”

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Posted 4 months ago

“I have to say and bloody will. Some of these delivery drivers are crooks who continually steal parcels, the company knows this and doesn't care one bit. It's all about money and greed. Be like DPD and just flipping DELIVER!”

Helpful Report

Posted 4 months ago

“Disgraceful scam company, I’ll never buy from anyone who uses these Scammers, thieving useless liars! Over a week late for delivery despite their centre being 15min drive away, can’t speak in person to anyone & iff you’re lucky enough to get through on chat you’ll speak to someone whose based in India! Filling you with broken promises & lies! No sign even though I got a message saying it’s on the way to being delivered! No doubt 1 of the staff is wearing the Canada Goose jacket I ordered & never received! These need shutting down! 😡😡😡😡 Getting money back from E Bay, pathetic Mickey Mouse company”

Helpful Report

Posted 4 months ago

“Disgusting service - apparently item delivered to my address have evidence that driver didn’t come to my properly as we have ring door bell camera. The pic of item apparently delivered shows absolutely nothing. Live chat is a waste of time i have contacted retailer and advised them Never to use yodel. 2 weeks before Xmas left without item, will be disputing the payment with retailer and they can try claim money back from this useless company”

Helpful Report

Posted 4 months ago

“I have been sent an email saying your parcel is out for delivery and given a time. 3 days later and still waiting for my parcel. Don't waste your time trying to get hold of someone from Yodel to answer any questions. I was charged £5 for this service and still have no clue if I will get my order.”

Helpful Report

Posted 4 months ago

“Waiting for a Yodel delivery. They have taken 9 days, so far, and still no delivery date given. Why would anyone bother with them?”

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Posted 4 months ago

“No one is answering the live chat for over a hour the telephone is useless I called three times to be told there closed which is at 930 am 12:30 pm 330 pm they said they left a card no card has been found and I’m still without my children’s Christmas presents !”

Helpful Report

Posted 4 months ago

“Only get a two hour slot on the day. Was out at an appointment. Driver rang, no one in. No alternative time. Parcels gone back to warehouse. Notification on the day with no alternative is not good enough. Ended up going over the same details with the driver for half an hour. No resolution. Neighbours refuse to accept cos did once and i wasnt notified where it was. Got parcel aweek later delivered by neighbour. Stop making excuses and sort yourselves out. Useless”

Helpful Report

Posted 4 months ago

“Promised to deliver on Friday, didn't arrive, promised to deliver on Saturday, didn't arrive! Got an email just before 9.00pm saying they delivered it at 4.12pm. Don't know where they left it but certainly not at my address. No hope of me ever getting it now, utterly useless delivery drivers.”

Helpful Report

Posted 4 months ago

“We had a delivery of wine yesterday. Live on a farm. The driver left the wine in a field half a mile away from the house. Did not attempt to check if we were in. We were. Weather so bad the bottles blew all over the place when we eventually found them. Madness. No common sense at all.”

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Posted 4 months ago

“The company did not deliver my bike. This company is a SCAM! Disgusting customer service. No human to speak to,. This company deserves to go out of business!”

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Posted 4 months ago

Yodel is rated 1.1 based on 6,217 reviews