Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.10

1.1 Rating 6,235 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,235 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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294

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful awful company. Stayed in all day for the parcel, following their live tracking on the app. Delivery van arrives, I open the door and he drove off. Don’t attempt to deliver. Then went on live chat to complain and explain how important the parcel was and then were like robots, pointless and literally couldn’t wait to get rid of me.”

Helpful Report

Posted 10 months ago

“No parcel, no update, out of pocket I want yodel to return my parcel the company I purched from and get my money back NO reply. I want answers!!!!”

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Posted 10 months ago

“Why is this company still in the delivery market. Every package that has ever come from them, takes over a week and most cases not at all. Nothing but rubbish service since their first days and still haven’t improved in all that time. How can we get retailers to stop using them?”

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Posted 10 months ago

“Majority of staff are stealing parcels by the looks of it. Return dissapeard and so did a parcel i sent last year. Shut it down.”

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Posted 10 months ago

“This is a company of 🤡 , my parcel should have been delivered 3 days ago, contacted amazon they said yodel is really good and helpful and that I will get my parcel , I only saw when it was attempted because I have the shop app which is amazing but otherwise I wouod have never seen , they don’t provide time slots or safe place alternatives so you have to guess when they “deliver” , DON’T USE THIS COMPANY ever !”

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Posted 10 months ago

“I was sending a parcel which contained a monitor for a friend off and he sent me a photo of the box upon arrival. It took 4 days on top of the expected delivery date and The monitor powers on but now has loose debris inside which can be heard if shaken. Will have to keep an eye on if this has any lasting effects to the performance or lifespan of the monitor as it was in perfect condition when it was sent off.”

Helpful Report

Posted 10 months ago

“Day 2 of taking time off work to be at home for the 2 hour afternoon delivery slot, only to be told by customer services afterwards that my parcel has been taken back to the depot for the second day in a row. Infuriating.”

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Posted 10 months ago

“Absolutely shocking company, my parcel was due yesterday and still hasn't arrived a day later!!! I'm on holiday and I've been stuck in the house waiting for my delivery and still not showed up. If shopping online and the courier is Yodel I will be buying elsewhere.”

Helpful Report

Posted 10 months ago

“Everytime i goto a parcel shop to drop a yodel parcel, i am required until all the other customers have been served because both shops told me that they do not get paid to recieve a yodel parcel so it is bottom of their priority. I did have it as an option for selling on vinted, but have gotten rid. Aweful company”

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Posted 10 months ago

“This person was so rude and arrogant he was so so angry!!! I can see why yodel”

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Posted 10 months ago

“Useless, worst delivery company by far - why anyone uses them I don't know. They've had 1 parcel for me in their delivery depot for 12 days without attempting to deliver it, had another for a week then returned it to the supplier and now have another for nearly a week again without attempting to deliver it. Their webchat is useless and can't give me any estimate on when I might receive them.”

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Posted 10 months ago

“No sign of my parcel 12hours after they said they would deliver. No contact from yodel, no idea when or if they will deliver it. Absolutely disgusting.”

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Posted 10 months ago

“Booked parcel today from ilford to Glasgow but appox 4 store in ilford refuse to accept parcel reason they accept one two kg parcel.But I paid for 5 kg now I’m in trouble from where I send my parcel which I paid 8.61 gbp today dated 11/06/24 first time bad experience”

Helpful Report

Posted 10 months ago

“lost my parcel and lied on their tracking that it was out for delivery”

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Posted 10 months ago

“Fake "failed to deliver" attempts. Live support claims they don't have GPS information for their drivers, so they can't check. Say this behaviour from drivers is unacceptable, but it is clear they never attempted to solve the issue. Avoid at all costs.”

Helpful Report

Posted 10 months ago

“Parcel didnt turn up, said en route but necer showed. Email to confirm its lost and now some of those items are no longer in stock with the retailer. I can only think you have deivers who steal the parcels or discard them When its coming to the end of the day as i cannot see how you can lose a parcel that is on the way”

Helpful Report

Posted 10 months ago

“My parcels were left in the foyer of my block of flats which is not a SAFE PLACE. Despite asking all my neighbours and searching everywhere I have been unable to find them and have never received them. The tracking numbers are JJD0002232071806229 and JJD0002232008403031.”

Helpful Report

Posted 10 months ago

“Dogshit company, supposed to be delivered over a week ago and they keep telling me it'll come tomorrow. Still not left the warehouse. Literally a waste of time, no matter what you do, do not use these frauds.”

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Posted 10 months ago

“Scumbags said I wasn't at home when I was because the driver couldn't be bothered to deliver a large item, this happened 2 days in a row.”

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Posted 10 months ago

“This company dropping packages to Royal Mail and you need to pay 5 pound to pick up this 😳 never seen something like this ! Scammers!”

Helpful Report

Posted 10 months ago

Yodel is rated 1.1 based on 6,235 reviews