Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.10

1.1 Rating 6,234 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,234 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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294

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am waiting for a parcel to be delivered since 21 may. Yodel state it's been delivered to my front porch of which I do not have. I've tried contacting them with no luck and I've tried to get the money back from company I bought product from... No luck.”

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Posted 9 months ago

“I am waiting for my parcel for a month!!!! Zalando and Yodel. These two absolutely incompetent companies.”

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Posted 9 months ago

“The worst company I have ever had to deal with, delivering parcels to 3 streets away, saying they attempted delivery but no one was in when I was waiting at the window and the last time changing my delivery date without informing me, then when i ask why they done it, they said that i changed the date. Absolute mugs.”

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Posted 9 months ago

“Waited in all day for a tracked delivery. Only when I chased did they say there was a problem with finding the address with satnav. Said there wasn’t enough information given. Very poor communication and unsatisfactory resolution to the issue. I still don’t have my parcel”

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Posted 9 months ago

“My parcels usually come up overnight to Perth from London. Then Yodel usually deliver the next day. If I order something from London on a Wednesday, the parcel arrives Thursday morning. For 1 year with Yodel they delivered on the Friday. Now it’s 4 days sitting in Perth and no info when it’s getting delivered? Ridiculous service from a courier.”

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Posted 9 months ago

“Terrible service. They couldn’t pick my parcel up from the store on one day, so just left it sitting there for 3 days until I noticed and complained. The reason given for just leaving it there was because it would save their drivers time. Use this company if you want your parcels to languish unattended”

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Posted 9 months ago

“Ordered inhalers from UK Meds, Yodel was the shipper. Yodel claimed to have tried to deliver my parcel 5 times but they hadn't tried once, there was at least one person present at the delivery address at all times. They then claimed to have lost my package and washed their hands of all responsibility by telling me to contact UK Meds. This went on for 2 months, by which time the inhalers that I was using had ran out and I almost died. I ended up buying an emergency one from a different website and had to pay double the price. The original ones got switched to Royal Mail, they turned up the next day on the first delivery attempt. If you have the choice, never use Yodel.”

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Posted 9 months ago

“Customer service is TERRIBLE. No one to answer phones, just an automated voice shifting through options, but if none apply to you, it won't let you speak to a real person. I instead changed my delivery preferences for it to be delivered at a depot, which takes an extra 2 days, and isn't reversable. Not happy at all.”

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Posted 9 months ago

“from leeds to leeds but went down to east midlands first to be sorted”

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Posted 9 months ago

“Waited in for delivery that I'd been emailed about. Tracked it, saw them in the next road. Next thing I know they'd sent a message saying 'noone was available at the property'. Was in all day. Absolute useless liars. Idiot driver even took a photo outside the open gate of the building. Didn't bother ringing the doorbell. So fed up of these timewasters. Last weekend they made it into the building, but dumped the parcels in the lobby, where some were opened and stolen.”

Helpful Report

Posted 9 months ago

“Get worse daily. Lost packages. Fobbing me off with lie after lie. Passing the buck to me and effectively calling me a liar saying they've tried to deliver when they've been nowhere near my address (CCTV proof) This company simply isn't fit for purpose.”

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Posted 9 months ago

“Someone DEFINITELY PRESSED THE ENTRY FLAT BUTTON TODAY AND I VERY VERY QUICKLY ANSWERED AND PRESSED MY ENTRY BUTTON SPEAKING LOUDLY THROUGH THE PHONE AND TOLD THE PERSON THAT THE DOOR IS OPEN AND HE/SHE QUICKLY DISAPPEARED!!”

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Posted 9 months ago

“Been at home all afternoon, this morning said it’s expected to arrive at 1am, check this evening how it’s getting on to see it has been returned to sender and they’ve tried to deliver it at 14:35 when we both were at home in the room next to the front door so be able to hear the bell/knock. Nobody has come to deliver it, we’ve seen nobody. Absolute joke of a company now going back to sender and wanted it for the weekend. Customer service a joke too, do NOT use.”

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Posted 9 months ago

“My parcel was never delivered The yodel driver stole it The customer service is bad and unhelpful Every single neighbour has had the same issue with yodel 7 people in one street all had their parcel not delivered even though it said delivered.”

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Posted 9 months ago

“They supposedly delivered a parcel that was for me. They didn't. It went to a different house. But they are persisting with the lie. Hateful company.”

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Posted 9 months ago

“Worst delivery company out there completely incompetent”

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Posted 9 months ago

“These guys are thieves- returns always go missing causes you bother to get you money back I will never use these thieves again they take no responsibility for your items going missing when using the service -”

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Posted 9 months ago

“They cant find me by my post code, strange as house is 30 years old on a residental area , customer service is terrbile, i have gone back to the saender and asked them to use another company or refund.”

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Posted 9 months ago

“after a week of receiving my package it was never delivered, tracking just stated driver delays, then apparently a week later instead of 20mins down the road they decided to send it back to London, if you can believe a word they fob you off with, help phone number is just automated so not even wirth ringing. Indian call centre support is just the same script whoever answers you.”

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Posted 9 months ago

“I am still waiting for my parcel that was due yesterday morning. I stayed in all day and nothing, not even a message to explain. We leave for the airport in a five hours. Not happy.”

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Posted 9 months ago

Yodel is rated 1.1 based on 6,234 reviews